K?ra Shawna och CasinoGuru Team,
Tack f?r att du uppm?rksammade din oro.
Vi har granskat ditt klagom?l och vi skulle vilja ge ett f?rtydligande i fr?gan.
Efter att ha granskat ditt konto m?rkte vi att ?ven om du inte valde en ins?ttningsbonus fanns det en befintlig bonus p? ditt konto f?re ins?ttningen. Denna bonus k?ptes fr?n v?r butik. Enligt v?rt system, n?r du spelar, anv?nds ditt riktiga saldo f?rst, f?ljt av eventuellt bonussaldo.
I ditt fall, efter att det verkliga saldot var slut, fortsatte du att spela med bonusmedlen. Varje bonus kommer med specifika villkor, inklusive maximalt uttag. Avsnittet Bonusvillkor beskriver villkoren f?r bonusar k?pta fr?n butiken. Alla vinster som ?verstiger det maximala uttagsbeloppet kommer att ogiltigf?rklaras.
- 19.1.3 (Bonusvillkor) Det maximala beloppet som kan frig?ras fr?n bonusen i det verkliga saldot kommer att vara lika med 5x det ursprungliga bonusbeloppet.
Vi f?rst?r att detta kan vara frustrerande och vi ber om urs?kt f?r eventuell f?rvirring. Vi str?var efter att s?kerst?lla att v?ra kunder har en tydlig f?rst?else f?r villkoren f?rknippade med v?ra bonusar.
Om du har ytterligare fr?gor, tveka inte att kontakta oss.
Med v?nlig h?lsning,
Flappy Casino Team!
Dear Shawna and CasinoGuru Team,
Thank you for bringing your concerns to our attention.
We have reviewed your complaint and we would like to provide some clarification on the matter.
After reviewing your account, we noticed that while you did not select a deposit bonus, there was an existing bonus on your account prior to the deposit. This bonus was purchased from our Shop. As per our system, when you play, your real balance is used first, followed by any bonus balance.
In your case, after the real balance was exhausted, you continued playing with the bonus funds. Each bonus comes with specific terms and conditions, including maximum withdrawal. The Bonus Terms section outlines the terms and conditions for bonuses purchased from the Shop. Any winnings that exceed the maximum withdrawal amount will be voided.
- 19.1.3 (Bonus Terms) The maximum amount that can be released from the Bonus in the real balance will be equal to 5x the initial Bonus amount.
We understand that this may be frustrating, and we apologize for any confusion. We strive to ensure that our customers have a clear understanding of the terms associated with our bonuses.
If you have any further questions, please do not hesitate to reach out to us.
Kind regards,
Flappy Casino Team!
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