Hall?!
Fallet Bellona ?r f?r n?rvarande h?r:
Vi fick totalt tv? kopior av chattkorrespondens. Det st?mmer f?rst?s inte. Den andra skickades bara f?r att vi hittade ett s?tt att skicka de redan skickade meddelandena autentiskt.
Bellona NV h?vdade att de aldrig trodde att jag skulle vilja st?nga mitt konto. Baserat p? chattkorrespondensen visste den anst?llde p? Bellona NV att jag funderade p? att st?nga kontot.
Flera g?nger bad jag om en gr?nsh?jning och fr?gade om vad som h?nder om jag st?nger mitt konto. Naturligtvis svarade de ingenting, ?ven om VIP-kunder utlovades ett snabbt svar och en p?skyndad betalning.
Baserat p? den andra f?rfalskningen, n?r jag f?rlorade beloppet, skrev jag inte ens till kundtj?nst den dagen. Detta visade sig naturligtvis inte vara sant. Advokatfirman lj?g om att det troligen var skillnad p? grund av en annan tidszon. Det var bra med alla andra, men inte med den h?r :??
Men det v?rsta ?r:
Samtalet n?r jag bad om att f? st?nga kontot skickades inte i n?gon korrespondens. De h?vdar att detta aldrig h?nde, men jag har ett vittne till det. De kunde inte ha fejkat det f?r att komma undan med det, s? de skickade det inte ens.
Advokaten skickade ett sista krav till dem att chattplattformen skulle skicka en kopia av samtalen till oss.
Samtidigt b?rjade jag p? en annan v?g.
Eftersom jag ?r EU-medborgare skyddar EU personuppgifter. Jag skrev in mycket k?nsliga uppgifter i chatten (namn, adress, f?delsedatum, saldo, etc.)
Det var d?rf?r jag l?mnade in ett klagom?l till den ungerska dataskyddsmyndigheten. Det ans?gs v?lgrundat, och d?rf?r inleddes f?rfaranden inte bara mot Bellona NV, utan ?ven mot Zendesks chattplattform.
Nu ?r vi h?r efter 7 m?nader. Bellona NV:s advokat ljuger som om han m?ste.
De gl?mde att straffet f?r att bryta mot GDPR kan bli b?ter p? 20 000 000 euro eller 4 % av de totala f?rs?ljningsint?kterna.
Dessutom kan de f?rbjuda inte bara Bellona NV, utan ?ven Antillephone fr?n att hantera uppgifter fr?n ungerska spelare i framtiden, och d?rmed sl?ppa dem fr?n hela den inhemska marknaden.
Och nu vill jag ha hj?lp:
Finns det n?gra artiklar eller beskrivningar av hur casinot fungerar?
S? om n?gon f?rlorar 50 000 euro p? 4 m?nader, varf?r f?r han VIP-status? F?r att de vet att han ?r en spelberoende? ?r det n?gon som har tillf?rlitlig information om detta? Det skulle vara v?ldigt viktigt.
Hello!
The Bellona case is currently here:
We received a total of two copies of chat correspondence. Of course it doesn't match. The second one was sent only because we found a way to send the already sent messages authentically.
Bellona NV claimed that they never thought I would want to close my account. Based on the chat correspondence, the employee of Bellona NV knew that I was thinking about closing the account.
Several times I asked for a limit increase and inquired about what happens if I close my account. Of course, they didn't answer anything, even though VIP customers were promised a quick response and an accelerated payment.
Based on the second forgery, when I lost the amount, I didn't even write to customer service that day. This, of course, turned out not to be true. The law firm lied that there was probably a difference due to a different time zone. It was fine with all the others, but not with this one :??
But the worst thing is:
The conversation when I asked to close the account was not sent in any correspondence. They claim that this never happened, but I have a witness to it. They couldn't have faked it to get away with it, so they didn't even send it.
The lawyer sent them a final demand that the chat platform send us a copy of the conversations.
Meanwhile, I started on a different path.
Since I am an EU citizen, the EU protects personal data. I entered very sensitive data in the chat (Name, address, date of birth, balance, etc.)
That is why I filed a complaint with the Hungarian data protection authority. It was considered well-founded, and therefore proceedings were initiated not only against Bellona NV, but also against the Zendesk chats platform.
We are currently here after 7 months. Bellona NV's lawyer lies as if he has to.
They forgot that the penalty for violating the GDPR can be a fine of 20,000,000 euros or 4% of the total sales revenue.
Moreover, they can prohibit not only Bellona NV, but also Antillephone from handling the data of Hungarian players in the future, thus dropping them from the entire domestic market.
And now I would like help:
Are there any articles or descriptions of how the casino works?
So if someone loses 50,000 euros in 4 months, why does he get VIP status? Because they know he's a gambling addict? Does anyone have reliable information about this? It would be very important.