Hello! I'd say you were given the wrong information, or the information from the chat operator was correct but not respected afterward. One way or another, submitting a complaint was a smart step. Please make sure to provide the screenshot showing the most important chat operator's response to your inquiry. I believe that will help us a lot.
Do you possess such a screenshot, please?
Hall?. Jag tog en sk?rmdump av den h?r konversationen
It's good that you made them, because it will certainly be helpful. Anyway, did you also provide these screenshots to Veronika at her email that she gave you in the complaint ?
Nevertheless, if something new comes up in your case, don't hesitate to let us know.
We will be waiting.
S? h?r skickade jag sk?rmdumparna till mailadressen hon gav mig
Smart move. It is always better to send all you can and let the complaint handler decide what she needs.
Hopefully, we'll find a way to resolve your issue soon.
?r det n?gon som vet varf?r de inte tar ut pengar s? l?nge? Jag har v?ntat i mer ?n en vecka. Det ?r inte normalt! Andra kunder klagar ocks? p? f?rseningen med att ta ut pengar! De har s? h?gt betyg, men de betalar inte!
EN VECKA ?R INGENTING. F?RBEREDA P? 1 M?NAD... F?RV?NTNINGAR
Hur kan detta casino ha ett s? h?gt betyg om de betalar ut i m?nader? F?rresten, fick du betalt p? en m?nad?
JAG HAR V?NNER I FB-GRUPPEN OCH DE HAR V?NTAT S? L?NGE
OCH JAG STARTADE EN DISPUT F?R ATT DE TADE BETALNING F?R SATSER ?VER 25E. OCH MITT INSATS VAR 2 EURO MEN JAG K?PTE EN BONUS. TIDIGARE SKRIV DAMEN P? LIVE ATT INGENTING SKULLE H?NDA F?R ATT DET FINNS RIKTIGA PENGAR. OCH DET VAR EN BLOCK P? BETALNING.
?r det n?gon som vet varf?r de inte tar ut pengar s? l?nge? Jag har v?ntat i mer ?n en vecka. Det ?r inte normalt! Andra kunder klagar ocks? p? f?rseningen med att ta ut pengar! De har s? h?gt betyg, men de betalar inte!
Hi, did the casino say why it takes more than a week? I would like to add that we give casinos 14 days to resolve the withdrawal issue. Have you verified your account with the casino yet ?
Anyway, I see that you have managed to file a complaint, so let's see where this all goes.
OCH JAG STARTADE EN DISPUT F?R ATT DE TADE BETALNING F?R SATSER ?VER 25E. OCH MITT INSATS VAR 2 EURO MEN JAG K?PTE EN BONUS. TIDIGARE SKRIV DAMEN P? LIVE ATT INGENTING SKULLE H?NDA F?R ATT DET FINNS RIKTIGA PENGAR. OCH DET VAR EN BLOCK P? BETALNING.
I see that you have been having problems for a long time and according to your complaint we are waiting for an answer from the casino. So far it doesn't look rosy but I hope it will change and it will turn out well in the end, although I am a bit worried in this case.
Fingers crossed. ????
14 dagar har redan g?tt! Ingen av mina f?rfr?gningar har bekr?ftats ?nnu! Jag f?rst?r inte n?r jag kommer att f? mina pengar!
That's quite a lot and also our time average. Our team will try to help you as best as we can, since you have a complaint.
However, I was wondering if the casino has told you the reason why you still haven't confirmed your withdrawal ?
Nej. De tar inte kontakt. Jag skrev cirka 10 meddelanden till supportmailen, samt cirka 10 meddelanden till ekonomiavdelningen. Tyv?rr fick jag inget svar.
Well, I'm sorry, because from what I've seen, the casino has solved all its complaints so far. We'll see how the situation develops when our team steps in. As much as I hate to say it, we'll have to wait.??
SE UPP F?R DETTA KASINO DE T?NKTE INTE ATT SVARA P? MITT KLAGOGOD "V?r dom"
Ingen reaktion, passiv regulator
OL?ST
I've got exactly the same problem.
Withdrawal is pending since 13 days, the support told my im verificated and they cant contact the financial department.
The finance@ e-Mail Adress didn't answered any E-Mails.
The support isn't answering now since a week too.
Absolute scam-Casino...
Every casino owned by versus odds can hold you withdraw for 31 days without reason ?? For Radka they due this because it is KYC... unfortunately there is no KYC (she know about this but shes job here is to convince you that every thing is ok and this is normal procedure ;p) in Curacao so they do this because they can... So my friend prepare yourself for 31 days delaying withdraw ?? everybody who win will wait ?? normal procedure ;p
Och det st?r skrivet n?gonstans i deras regler att de f?r beh?lla pengar i 31 dagar??? G?r de som de vill?
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
