1 ?r sedan
Om du vill diskutera n?got relaterat till Casino Infinity – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
Godkv?ll vet vi vad som h?nder med detta casino?? Jag gjorde en beg?ran om ett uttag, de sa till mig att de beh?ver 3 dagar fr?n den relevanta avdelningen eftersom jag har spelat p? m?nga kasinon, jag vet att de vill ha identifiering, s? jag gjorde ocks? besv?ret med att ?ppna en beg?ran f?r att st?dja men det ?r inte m?jligt, de s?ger ?t mig att identifiera kontot om inget fel hittas, behovet fr?n kasinot jag f?rv?ntar mig ett uttag p? €500 och ytterligare €200 som jag kommer att g?ra beg?ran imorgon eftersom de bara till?ter dig ett uttag att g?ra, vem har en idé och kan hj?lpa, l?t mig veta killar
Good evening do we know what is going on with this casino?? I made a request for a withdrawal, they told me they need 3 days from the relevant department because I have played in many casinos, I know they want identification, so I also went to the trouble of opening a request to support but it is not possible, they tell me to identify the account if no error is found, the need from the casino I expect a withdrawal of €500 and another €200 that I will make the request tomorrow as they only allow you one withdrawal to make, who has an idea and can help, let me know guys
Καλησπ?ρα γνωρ?ζουμε τι γ?νεται με αυτ? το καζ?νο;; ?κανα α?τημα για αν?ληψη μου ε?παν θ?λουν 3 μ?ρε? απ? το αρμ?διο τμ?μα επειδ? ?χω πα?ξει σε πολλ? καζ?νο ξ?ρω ?τι θ?λουν ταυτοπο?ηση οπ?τε και εγ? μπ?κα στον κ?πο να ανο?ξω α?τημα στο support αλλ? δεν γ?νεται μου λ?νε να το ταυτοπο?ησω τον λογαριασμ? ?μα δεν βρεθε? σφ?λμα η αν?γκη απ? το καζ?νο περιμ?νω αν?ληψη 500€ και αλλα200€ που θα κ?νω α?ριο το α?τημα καθ?? σε αφ?νουν μ?νο μια αν?ληψη να κ?νει? οπο?ο? ?χει ιδ?α και μπορε? να βοηθ?σει α? μου πει παιδι?
Hall?. Detta casino har ett ganska bra s?kerhetsindex enligt v?r sida.
Vanligtvis kan hela uttagsprocessen ta upp till n?gra dagar, ibland till och med upp till n?gra veckor, det beror verkligen p? vilket casino och betalningsmetod som valts. Innan uttaget kan rensas ut av kasinot m?ste ?ven verifieringsproceduren slutf?ras. Det ?r mycket viktigt steg och seri?sa casinon tenderar att ta det p? st?rsta allvar. S? har du passerat verifieringen ?n? Finns det en m?jlighet att du fortfarande beh?ver kanske skicka n?gra dokument som casinot efterfr?gar?
N?r fr?gade du exakt om uttaget om jag f?r fr?ga?
V?ntar p? ditt svar.
Hello. This casino has got a pretty good safety index according to our site.
Usually, the whole withdrawal process can take up to a few days, at times even up to a few weeks, it really depends on the particular casino and payment method chosen. Also, before the withdrawal can be cleared out by the casino, the verification procedure needs to be completed. It is very important step and serious casinos tend to take it very seriously. So have you past the verification yet? Is there a possibility that you still need to maybe send some documents the casino is asking for?
When did you exactly ask for the withdrawal if I may ask?
Waiting for your answer.
Ig?r beg?rde jag ett uttag men de bad mig inte om legitimation, jag vet att de kommer att f?rsena mig, jag kanske spelar pengarna som inte kommer att h?nda, jag har beg?rt ett uttag p? €500 och jag f?rlorade €300 som jag hade kvar p? mitt casinokonto eftersom de till?t mig 1 uttag per dag Max och upp till 500 €....
Jag skickade support f?r att identifiera mina uppgifter fr?n och med nu men de s?ger till mig att det inte ?r n?dv?ndigt, jag k?nner till det h?r tricket eftersom de om n?gra dagar avbryter mitt uttag och ber om legitimation, jag v?ntar n?gra dagar igen tills det ?r godk?nt i det fall jag spelar pengarna men ?terigen s?ger jag att detta inte kommer att g?ras av mig
Yesterday I requested a withdrawal but they didn't ask me for identification, I know that they will delay me, maybe I'm playing the money that won't happen, I've requested a withdrawal of €500 and I lost €300 that I had left in my casino account as they allowed me 1 withdrawal per day Max and until €500....
I sent support to identify my details from now on but they tell me that it is not necessary, I know this trick as in a few days they will cancel my withdrawal and ask for identification, I will wait a few days again until it is approved in case I play the money but again I say this will not be done by me
Χθε? ζ?τησα αν?ληψη αλλ? ταυτοπο?ηση δεν μου ζ?τησαν το ξ?ρω ?τι θα με καθυστερ?σουν μ?πω? και πα?ζω τα λεφτ? που δεν θα γ?νει αυτ? ?χω ζητ?σει αν?ληψη 500€ και χ?λασα 300€ που μου ε?χαν με?νει στον Λογιαριαμσο του καζ?νο καθ?? με ?φηναν 1αναληψη την ημ?ρα Μαξ και μ?χρι 500€....
Εγ? ?στειλα στο support να ταυτοπο?ησω απ? τ?ρα τα στοιχε?α μου αλλ? μου λ?νε δεν χρει?ζεται,το κ?λπο αυτ? το ξ?ρω καθ?? σε λ?γε? μ?ρε? θα μου ακυρ?σουν την αν?ληψη θα ζητ?σουν ταυτοπο?ηση θα περιμ?νω π?λι κ?ποιε? μερε? μ?χρι να εγκριθε? μ?πω? και πα?ξω τα λεφτ? αλλ? ξαν? λ?ω αυτ? δεν θα γ?νει απ? το μ?ρο? μου
Det ?r bra att du ?r s? fast besluten att l?mna balansen or?rd. Ett mycket klokt steg, om jag f?r till?gga.
Jag f?resl?r att du tar en sk?rmdump av ditt samtal med kasinot d?r de sa att KYC inte beh?vs i detta skede. Om du senare skulle hamna i den situation du redan beskrev, kan s?dana bevis vara anv?ndbara.
P? tal om den dagliga uttagsgr?nsen, kan du ber?tta vilken summa du f?r ta ut? Det ?r inte s? sj?lvklart f?r mig ?rligt talat.
Tack!
It's great you are so determined to leave the balance untouched. A very wise step, if I may add.
I suggest taking a screenshot of your conversation with the casino where they told you the KYC is not needed at this stage. Just in case you later find yourself in the situation you already described, such proof might come in handy.
Speaking about the daily withdrawal limit, could you tell me the sum you are allowed to withdraw? It is not so obvious to me, frankly.
Thank you!
Det beror p? din VIP-niv?, du kan ta ut €500 per dag
It depends on your Vip level, you can withdraw €500 per day
Π?ει β?ση το Vip level σου μια αν?ληψη μπορε?? την ημ?ρα 500€
Jag f?rst?r, s? ju h?gre niv?, desto st?rre blir troligen uttaget senare. Hur som helst, l?t oss se hur du kommer att g?ra i det h?r fallet och om du kommer att f? dina pengar. Om du har n?gon ny information i samband med ?terkallelsen kan du meddela oss det? Jag tror starkt p? att du kommer att f? dina pengar i slut?ndan. H?ller tummarna. ??
I see, so the higher the level, the bigger the withdrawal will probably be later. Anyway, let's see how you will do in this case and whether you will get your money. If you have any new information in the context of the withdrawal could you please let us know ? I strongly believe that you will get your money in the end. Fingers crossed. ??
Hall?. Jag kommer s?kert att kontakta v?rt datateam f?r att kolla upp detta och kommer att meddela dig s? snart jag har informationen. Tack.
Hello. I will surely contact our data team to check this out and will let you know as soon I have the information. Thank you.
Hall?. S? jag har f?tt informationen fr?n v?rt datateam. Alla kasinon har checkats ut som licensierade, men kasinon visar endast informationen f?r spelare fr?n vissa l?nder p? sina webbplatser.
Hoppas den h?r informationen hj?lpte dig p? n?got s?tt.
Hey. So I have got the information from our data team. All the casinos have been checked out as being licensed, but the casinos only display the information to players from certain countries on their websites.
Hope this information helped you somehow.
Ig?r registrerade jag mig p? infinity casino eftersom jag s?g p? en sida att det fick en licens f?r Grekland. Jag gjorde den f?rsta ins?ttningen p? 30 och valde 100 % f?rsta ins?ttningsbonus. Dvs jag hade 60 p? mitt konto (30+30). Jag lekte med frukterna och jag best?mde mig till slut f?r att g?ra ett uttag f?r att testa deras tillf?rlitlighet. N?r jag spelade i flera timmar hade jag 110 euro p? mitt konto. Eftersom jag var tvungen att spela ytterligare 700 euro f?r att uppfylla villkoren f?r bonusen, avbr?t jag bonusen f?r att ta ut resten. Men ist?llet f?r att beh?lla de 30 och l?mna de ?terst?ende 80 p? mitt konto, tog de allt fr?n mig. Jag har spelat i alla lagliga bolag i Grekland och det ?r f?rsta g?ngen det har h?nt. Killar ?r misst?nksamma. Undvik dem.
Yesterday I registered at infinity casino because I saw on a page that it got a license for Greece. I made the first deposit of 30 and chose the 100% first deposit bonus. That is, I had 60 in my account (30+30). I played with the fruits and I finally decided to make a withdrawal to test their reliability. Playing for several hours, I had 110 euros in my account. Because I had to play another 700 euros to fulfill the terms of the bonus, I canceled the bonus to withdraw the rest. However, instead of keeping the 30 and leaving the remaining 80 in my account, they took everything from me. I have played in all the legal companies in Greece and this is the first time this has happened. Guys are suspicious. Avoid them.
Χθε? εκανα εγγραφη στο infinity casino γιατι ειδα σε μια σελιδα οτι πηρε αδεια για Ελλαδα. Εκανα την πρωτη καταθεση 30 και διαλεξα το μπονου? 100% πρωτη? καταθεση?. Ειχα δηλαδη 60 στο λογαριασμο μου (30+30). Επαιξα στα φρουτακια και τελικα λεω να κανω αναληψη για να δοκιμασω και την αξιοπιστια του?. Παιζοντα? αρκετε? ωρε?, ειχα στο λογαριασμο 110ευρω. Επειδη επρεπε να παιξω ακομη 700ευρω για να συμπληρωσω του? ορου? του μπονου?, επελεψα ακυρωση του μπονου? για να κανω αναληψη τα υπολοιπα. Ομω? αντι να μου κρατησουν τα 30 καινα μεινουν τα υπολοιπα 80 στο λογαριασμο μου, μου τα τραβηξανε ολα. Εχω παιξει σε ολε? τι? νομιμε? εταιρειε? στην Ελλαδα αι ειναι η πρωτη φορα που συμβαινει. Οι τυποι ειναι υποπτοι. Αποφυγετε του?.
Hej, f?rsvann alla dina pengar? Har du f?rs?kt se om de har n?got s?dant i Villkoren g?llande bonusar? Fr?gade du supporten varf?r det h?nde och du hade inte minst en ins?ttning kvar?
Men i ett s?dant fall skulle jag s?ga att det alltid ?r en bra idé att inte ta bonusen eller att avsluta den i slut?ndan f?r att undvika liknande situationer. Alternativt, innan du avbryter det, kolla alltid i livechatten vad som h?nder n?r du g?r det.
Hey, did all your money disappear ? Have you tried to see if they have something like that in the Terms and Conditions regarding bonuses ? Did you ask the support why it happened and you didn't have at least a deposit left ?
However, in such a case I would say that it is always a good idea not to take the bonus or to finish it in the end to avoid similar situations. Alternatively, before you cancel it, always check in the live chat what happens when you do it.
De g?r anspr?k p? bonusar och ger dem inte.
Efter att jag klagat till dem gav de mig bonusar som de inte har i sina erbjudanden.
Du kan inte ta ut mer ?n €500 p? VIP1-niv?n.
Du springer och de r?kar bara ha tekniska problem.
Men om du fr?gar kommer deras representant att svara dig.
Med n?gra f? ord, ins?ttning p? sekunder, uttag med tusen hinder f?r att inte f? dem utan f?r att spela dem.
Jag satsar inte en enda krona f?rr?n jag f?r mina pengar.
Och eftersom jag r?kar k?nna dig kommer jag att l?mna in ett klagom?l till EEEP f?r att blockera dem. Och eftersom de faktiskt har ans?kt om att f? licens ska jag prata med EEEP (jag har en v?n) s? att de kan unders?ka mycket i detalj vilka f?retag de ska ge licens till.
They claim bonuses and don't give them.
After I complained to them, they gave me bonuses that they don't have in their offers.
You cannot withdraw more than €500 at the VIP1 level.
You're running and they just happen to have technical problems.
But if you ask, their representative will answer you.
In a few words, deposit in seconds, withdrawal with a thousand obstacles to not get them but to play them.
I won't bet a single penny until I get my money.
And since I happen to know you, I will file a complaint with the EEEP to block them. And because they have actually applied to get a license, I will talk to EEEP (I have a friend) so that they can examine in great detail which companies they are going to give a license to.
Ταζουν μπονου? και δεν τα δινουν.
Αφου του? εκανα παραπονα, μου εβαλαν μπονου? που δεν εχουν στι? προσφορε? του?.
Αναληψη δεν μπορει? να κανει? πανω απο 500€ στο επιπεδο VIP1.
Κεδιζει? και ολω? τυχαιω? εχουν τεχνικα προβληματα.
Αλλα ρωτα? αλλα σου απανταει ο εκπροσωπο? του?.
Με λιγα λογια, καταθεση σε δευτερολεπτα, αναληψη με χιλια εμποδια για να μην τα παρει? αλλα να τα παιξει?.
Δεν θα πονταρω ουτε λεπτο μεχρι να παρω τα χρηματα μου.
Και επειδη τυχαινει και γνωριζω, θα κανω καταγγελια στην ΕΕΕΠ για να του? μπλοκαρουν. Και επειδη οντω? εχουν κανει αιτηση για να λαβουν αδεια, θα μιλησω με ΕΕΕΠ (εχω φιλο) για να εξετασουν πολυ λεπτομερω? σε τι εταιρια προκειται να δωσουν αδεια.
Hall?. Jag har sett att du redan har skickat in ett klagom?l till v?rt team, d?r Petronela v?ntar p? lite mer information. F?r att svara henne, f?lj bara den h?r l?nken .
Har du f?tt n?gra uppdateringar, kanske, var det tekniska problemet l?st nu?
Hello. I have seen that you already submitted a complaint with our team, where Petronela is awaiting some more information. To reply her, just follow this link, please.
Have you got any updates, perhaps, was the technical issue solved by now?
Varf?r f?rblev Infinity Casinos betyg ?ver genomsnittet efter att mitt klagom?l f?rblev ol?st med kasinoh?n?
Jag hoppas att detta inte ?r anledningen:
Why did Infinity Casino's rating remain above average after my complaint remained unresolved with casino mockery??
I hope this isn't the reason:
Perché la valutazione del casinò Infinity è rimasta sopra la media dopo che il mio reclamo è rimasto irrisolto con presa in giro del casinò??
Spero che il motivo non sia questo:
Som jag kan se kommer kasinots s?kerhetsindex att s?nkas snart. Det kan verkligen bero p? att ditt klagom?l ?r ol?st.
Ha t?lamod, eftersom det ?r en hel process och allt m?ste g?ras korrekt s? att v?rt team kan st?lla in det. Om jag inte har fel ska det vara klart p? onsdag.
Det beh?vs inga anklagelser h?r. Vad s?ger du?
As I can see, the casino's safety index is going to be lowered soon. It really may be due to your complaint being unresolved.
Please be patient, as it is a whole process and everything needs to be done correctly so our team can set it up. If I'm not mistaken it should be done by wednesday.
There is no need for any acusations here. What do you say?
Jag fick h?ra av Kubo som hanterade mitt klagom?l att betyget skulle ?ndras inom sju dagar och det har g?tt nio. Dessutom, innan kasinot ?ppnade klagom?let igen, var betyget redan under genomsnittet p? grund av mitt ol?sta klagom?l.
Jag undrar varf?r ?ppnandet av klagom?let ledde till en f?rb?ttring av betyget utan att sj?lva klagom?let l?stes.
Detta st?rde mig mycket eftersom jag togs en tur av kasinot vars avsikter inte var att l?sa mitt fall utan bara att f?rb?ttra deras rykte.
I was told by Kubo who handled my complaint that the rating would change in seven days and it's been nine. Furthermore, before the casino reopened the complaint, the rating was already below average due to my unresolved complaint.
I wonder why opening the complaint led to an improvement in the rating without the complaint itself being resolved.
This bothered me a lot because I was taken for a ride by the casino whose intentions were not to solve my case but only to improve their reputation.
Mi era stato riferito da Kubo che aveva gestito il mio reclamo che la valutazione sarebbe cambiata entro sette giorni e ne sono passati nove. Inoltre prima che il casinò riaprisse il reclamo la valutazione era già sotto la media proprio a causa del mio reclamo irrisolto.
Mi chiedo perché l'apertura del reclamo abbia portato a migliorare la valutazione senza che il reclamo stesso venisse risolto.
Mi ha dato molto fastidio questa cosa perché sono stato preso in giro dal casinò le cui intenzioni non erano di risolvere il mio caso ma solo di migliorare la propria reputazione.
Kubo hade faktiskt r?tt i att v?rt system uppdateras var 7:e dag; Jag ?r inte helt s?ker p? vilken dag dock. S? det kan vara anledningen till att du inte kunde se f?r?ndringen ?nnu.
Du kan dock kontrollera det nu, och du kommer att se att det ?r l?gre. Ditt ol?sta klagom?l och andra aspekter orsakade eller hj?lpte till att det h?nde. F?rhoppningsvis kommer casinot att g?ra sitt b?sta f?r att f?rb?ttra det nu och ?ndra n?gra saker d?r.
Jag tror inte att om du ?ppnar ditt klagom?l igen skulle det leda till att s?kerhetsindexet f?rb?ttras. Det kan h?nda n?r ett kasino fixar n?gra or?ttvisa regler, alltid betalar spelare som de borde, och trots det tar ansvarsfullt spelande p? allvar.
Och jag ?r verkligen ledsen att det h?r kasinot i ditt fall misslyckades med att skydda dig, och jag hoppas att du inte kommer att g? igenom n?got liknande igen.
Kubo was actually right that our system updates every 7 days; I'm not quite sure which day though. So that might be the reason that you couldn't see the change yet.
You can check it now, though, and you will see that it is lower. Your unresolved complaint and other aspects caused, or helped, that to happen. Hopefully, the casino will do its best to improve it now and change a few things there.
I don't think that reopening your complaint would lead to improving the safety index. It may happen when a casino fixes some unfair rules, always pays players as they should, and nevertheless takes responsible gambling seriously.
And I am really sorry that in your case this casino failed to protect you, and I hope that you won't be going through anything similar again.
GOD MORGON JAG BEH?VER DIN HJ?LP OMEDELBART. JAG HAR ETT ?TERTAGANDE P? infinity CASINO SEDAN IG?R OCH DE FORTS?TTER AVBRYTA DET UTAN ANLEDNING. VAD KAN DU G?RA ?T DETTA?
GOOD MORNING I NEED YOUR HELP IMMEDIATELY. I HAVE A WITHDRAWAL AT infinity CASINO SINCE YESTERDAY AND THEY KEEP CANCELING IT FOR NO REASON. WHAT CAN YOU DO ABOUT THIS?
ΚΑΛΗΜΕΡΑ ΧΡΕΙΑΖΟΜΑΙ ΑΜΕΣΑ ΤΗΝ ΒΟΗΘΕΙΑ ΣΑΣ. ΕΧΩ ΜΙΑ ΑΝΑΛΗΨΗ ΣΤΟ infinity ΚΑΖΙΝΟ ΑΠΟ ΧΘΕΣ ΚΑΙ ΜΟΥ ΤΗΝ ΑΚΥΡΩΝΟΥΝ ΣΥΝΕΧΩΣ ΧΩΡΙΣ ΛΟΓΟ. ΤΙ ΜΠΟΡΕΙΤΕ ΝΑ ΚΑΝΕΤΕ Γ ΑΥΤΟ;
F?rklarade de anledningen till det?
F?rs?k att kontakta casinosupporten ang?ende detta och l?t oss veta resultatet.
Vi v?ntar h?r p? ditt svar, redo att hj?lpa till om det beh?vs.
Did they explain the reason for doing so, though?
Please try to contact the casino support regarding this and let us know the outcome.
We'll be waiting here for your reply, ready to help out if needed.
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
En plattform skapad f?r att visa upp alla v?ra ?tg?rder som syftar till att f?rverkliga visionen om en s?krare och mer transparent spelindustri online.
Ett ambiti?st projekt vars m?l ?r att hylla de b?sta och mest ansvarsfulla f?retagen inom iGaming och ge dem det erk?nnande de f?rtj?nar.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
Kontrollera din inkorg och klicka p? l?nken vi har skickat till:
[email protected]
L?nken ?r giltig i 72 timmar.
Kontrollera mappen f?r "Skr?ppost" eller "Kampanjer" eller klicka p? knappen nedan.
Bekr?ftelsemeddelandet har skickats igen.
Kontrollera din inkorg och klicka p? l?nken vi har skickat till: [email protected]
L?nken ?r giltig i 72 timmar.
Kontrollera mappen f?r "Skr?ppost" eller "Kampanjer" eller klicka p? knappen nedan.
Bekr?ftelsemeddelandet har skickats igen.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.