1 ?r sedan
Om du vill diskutera n?got relaterat till Donbet Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
Donbet Casino – generell diskussion
Head of Community & Social Media
1 ?r sedan
Sn?lla hj?lp mig s? att den h?r regeringen kommer att kontrollera min sex sekunder l?nga video s? snart som m?jligt och l?ta mig ta ut mina 714 dollar. Och s? ?r de helt arroganta, jag f?r ingen respons fr?n dem!!! mina pengar till kasinot [email protected]
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Community & Complaints Administrator
1 ?r sedan
May I ask you to tell us more regarding the issue with this casino, so we'll have a better idea how we could help, please? I understand you have a problem with the verification, is that right? Will wait for your response.
1 ?r sedan
I joined this casino it's ok pays ok. But for verification you are required when I did it not to take a six second video but to take a selfie with your ID you used for verification as well as a written message with your username date name of casino and your full name!! It took a while to coordinate all that with two hands but I managed it.
Forum and Reviews Administrator
1 ?r sedan
Sometimes when I imagine how the players manage to hold the phone and other things, plus focus the camera to make everything visible, it's funny to me.
However, if the casino is ok and this was the only "obstacle" so far, I think it can be fine.
Also, the casino has a safety index somewhere in the middle, so I would be more careful.
Anyway, I hope you will have a good time and let me know how you did.
1 ?r sedan
Min video kontrollerades och bekr?ftades till slut, jag best?llde pengar f?r betalning och v?ntar p? att den ska komma.
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Community & Complaints Administrator
1 ?r sedan
That is really good to hear, keep the positive posts coming. ?? So whenever you feel so, please upload your review as well. What do you say? You know how to do it, right? ?? Here's the link ??, to ease it up.
Community & Complaints Administrator
1 ?r sedan
Min video kontrollerades och bekr?ftades till slut, jag best?llde pengar f?r betalning och v?ntar p? att den ska komma.
Automatiskt ?versatt:
1 ?r sedan
Good news, indeed. Good on you for managing to take the video.?? Have they give you any time frame for receiving the money? Please keep us updated.??
1 ?r sedan
p? 4-5 timmar kom de n?gonstans s? h?r!!!
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Social Media & Community Specialist
1 ?r sedan
You see? What looked like complete nonsense actually works. ??
Glad to hear that, though. Aside from this little delay issue, would you say this casino is a good choice? I'm a bit worried about their unverifiable license, if I may add another oddity. ???♀?
Don't make me wrong, please - I love happy endings ??
1 ?r sedan
Jag rekommenderar inte detta casino!!
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Community & Complaints Administrator
1 ?r sedan
I can completely understand your approach. Have you got any updates?
1 ?r sedan
Hi I have verified my account and they are now saying my Iban is not right, it’s right they just don’t want to pay me what do I do
Social Media & Community Specialist
1 ?r sedan
Hi!
To exclude the obvious, are you 100% sure the format is correct?
I certainly do not aim to be mean, it's just that I had a similar issue with PayPal, so I can tell from my own experience, Iban can be tricky.
Could you perhaps share the casino's official response? I would expect support to help you out with that.
Usually, when one side says this fits and the other disagrees, finding the issue sounds like a logical step to me.
Have you had such a conversation with the casino? Let me know, please.
Maybe there is an easy way out of it. ???♀?
1 ?r sedan
Have you had a response that your video selfie was approved? I sent one just over 2 weeks ago and I keep being told to be patient!
1 ?r sedan
Hey, I see you are writing to a player who closed his account with us, so I don't know if he will write you back.
But I see you've been waiting for a successful verification for two weeks. The casino keeps telling you the same thing over and over again and that you should be patient, yes ? Exactly 14 days is the time frame we give casinos to resolve such a process. If this does not happen, we can offer players help in the form of a complaint.
So do you think you want to take advantage of this or are you going to wait a few more days ? ??
1 ?r sedan
Jag skrev dem varje dag och st?rde dem ett par g?nger om dagen i livschatten!!!
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Forum and Reviews Administrator
1 ?r sedan
Yes and still nothing has changed ? You haven't been updated yet? ??
?ndrad
1 ?r sedan
nej, jag har redan tagit ut pengarna
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