9 m?nader sedan
Jag skriver i chatten, de skriver bara att det ?r ett systemfel med uttaget, och att de tagit bort mina 500 euro fr?n kontot ?r normalt???
Automatiskt ?versatt:
FEZbet Casino – generell diskussion (sida 6)
9 m?nader sedan
och du gav dem till och med betyget 9,8??? F?r vad? F?r att ha annullerat mina vinster och tagit mina pengar?
Automatiskt ?versatt:
9 m?nader sedan
Hi Romi! Thank you for your answer.
You guys from CG do an awesome job! Very helpful for players.
It's been a while, but they fully paid me on September 27th and 29th.
They asked me for 3 different validations - identity, bank statements and a selfie with their website on the background. Each validation took 48-72 hours to confirm. So I advise people to be patient.
To avoid future problems with customers, they should improve their validation methods and also make it clear for customers that it's a requirement for any withdraw to go through. The way it is today, it's shady and may lead the customer to be anxious about the security of its funds.
Anyway, thanks again.
Keep up the great work!
?ndrad
Community & Complaints Administrator
9 m?nader sedan
ett annat kontor av b?gar som inte betalade, uttaget var p? g?ng sedan i fredags, avbr?t uttaget och det var allt....
Automatiskt ?versatt:
9 m?nader sedan
I can see that you are really upset with this casino, but can we please take it step by step here, so the issue is better understandable???
What do you mean they took your money, please, as you said in your other post?
You requested the withdrawal on Friday, right? Is your account fully verified, or do you have to go through the process?
Do you still see the money in your account or they are not shown there anymore?
Please reply with some more details regarding all this, and we will try to find out what could happen at this casino.
Community & Complaints Administrator
9 m?nader sedan
Hi Romi! Thank you for your answer.
You guys from CG do an awesome job! Very helpful for players.
It's been a while, but they fully paid me on September 27th and 29th.
They asked me for 3 different validations - identity, bank statements and a selfie with their website on the background. Each validation took 48-72 hours to confirm. So I advise people to be patient.
To avoid future problems with customers, they should improve their validation methods and also make it clear for customers that it's a requirement for any withdraw to go through. The way it is today, it's shady and may lead the customer to be anxious about the security of its funds.
Anyway, thanks again.
Keep up the great work!
9 m?nader sedan
Thank you so much for your kind words. We always try to do our best to help our users.
I am glad that you have received your money, and it is nice to read some of your insides. If you're interested, you can submit a user review where you describe this experience of yours. It really could help others to better understand how this casino works.
Here is the link for you if you decide to do so.
We'll look forward to hearing from you again.
9 m?nader sedan
Ja, i fredags vann jag 2 satsningar och satte dem p? uttag, och ig?r tog de pengarna och det finns inga pengar p? kontot. De beg?rde inte verifiering!!!
Automatiskt ?versatt:
Community & Complaints Administrator
9 m?nader sedan
In this case, you really did the right thing to file a complaint here. Our team will start to investigate the matter, and hopefully they will be able to get in touch with the casino so we can find out what happened.
Are you able to communicate with the support now?
Let's wait for another step regarding your case, which will lead us to the resolution of all this.
9 m?nader sedan
Jag kan kontakta dem men de s?ger inget d?r eftersom de bara jobbar i chatten och de kan inte s?ga n?got om ekonomi... Jag har redan ?ppnat ett klagom?l... Jag ?r tr?tt p? att ?ppna casinon och inte betala folk pengarna de vann... Vi m?ste hitta ett s?tt att hantera dem...
Automatiskt ?versatt:
Community & Complaints Administrator
9 m?nader sedan
Yeah, usually the live chat has no information regarding withdrawals and stuff like that.
I surely understand your frustration here, but let's just stay patient, and hopefully it'll be solved out soon.
And maybe in the end the casino will be able to fix the error as they said it was due to that, and soon you'll get your money. Right????♀?
We'll be here if you have any news regarding all this.
9 m?nader sedan
De kommer att s?ga samma sak som Spinaga, de har precis st?ngt personens konto och det ?r det!!! och du hj?lpte inte!!!
Automatiskt ?versatt:
Social Media & Community Specialist
9 m?nader sedan
You know, I think it would be fair to explain that we just can't defend the player's interest if the casino proves this particular player has violated the basic rules. Like you did at Spinaga. This is actually the reason why we could not help you.
It is not my intention to be mean, but can you assure us that something similar has not occurred at FEZbet Casino, please? If you're convinced this casino will respond in the same way, it naturally raises some questions.
I hope you realize that my only goal is to assist you in avoiding needless mistakes.
9 m?nader sedan
folk spelade d?r och inte jag, och eftersom jag redan har setts h?r s? skrev jag ett inl?gg ocks?, bara inte om mina spelkonton utan om andra, ?r det f?rbud mot detta? Det g?r att bevisa att det inte var jag som spelade utan en annan person, de vill bara inte l?mna tillbaka pengarna, det ?r allt.. de blockerade kontot och det ?r bra!
Automatiskt ?versatt:
9 m?nader sedan
Jag f?rst?r inte heller varf?r casinon som fuskar och r?nar folk har s? h?ga betyg, Fezbet casino lurade mig f?r 900 PLN, ingen var intresserad av att hj?lpa till, det finns s? m?nga klagom?l p? Fezbet casino och betyget ?r fortfarande 9,8, f?r mig det ?r obegripligt
Automatiskt ?versatt:
9 m?nader sedan
Mrs Radko varf?r har detta casino fortfarande s? h?gt betyg? Det finns s? m?nga klagom?l och d?liga ?sikter om detta casino och betyget ?r fortfarande n?stan maximalt, n?got ?r fel h?r att s?dana situationer uppst?r
Automatiskt ?versatt:
Social Media & Community Specialist
9 m?nader sedan
folk spelade d?r och inte jag, och eftersom jag redan har setts h?r s? skrev jag ett inl?gg ocks?, bara inte om mina spelkonton utan om andra, ?r det f?rbud mot detta? Det g?r att bevisa att det inte var jag som spelade utan en annan person, de vill bara inte l?mna tillbaka pengarna, det ?r allt.. de blockerade kontot och det ?r bra!
Automatiskt ?versatt:
8 m?nader sedan
I'm sorry, are you saying you've been sharing the information on behalf of someone else? I most likely did not understand you well. What do you intend to prove, and also to whom, I wonder. Are you perhaps referring to your current complaint against FezBet? Surely you can provide anything you have to Veronika; she will go through that, don't worry.
As far as I can guess from the screenshot posted in the complaint thread, the casino suffers technical issues; well, it may happen. Do you have any reason to believe the casino is not being honest with you?
Social Media & Community Specialist
9 m?nader sedan
Mrs Radko varf?r har detta casino fortfarande s? h?gt betyg? Det finns s? m?nga klagom?l och d?liga ?sikter om detta casino och betyget ?r fortfarande n?stan maximalt, n?got ?r fel h?r att s?dana situationer uppst?r
Automatiskt ?versatt:
8 m?nader sedan
Hi there. My name is Radka, if you don't mind.
We have previously discussed numerous casinos in exactly the same way. Still the same reasons apply. I apologize; I have run out of explanations for you and I am sorry to see that, despite our best efforts to explain how it works to you, you just keep asking the same questions.
Please keep these things in mind:
forum posts does not count to rating
unclosed complaints or resolved complaints do not count too
On the other hand, these point you may access anytime are still valid:
Very big casino based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Basically, this is it. Feel free to submit another gambling-related complaint if you feel casinos are not acting fairly, please.
5 m?nader sedan
HEJ JAG HAR ETT STORT KLAGOM?L P? FEZBET, DE BETALAR DIG ATT DERAS UTTAG ?R INOM 3 DAGAR SOM ?R EN L?GN SEDAN JAG HAR V?NTAT I 76 TIMMAR, FUNGERAR DE INTE MED OCH UTANNA DAG. DE HAR UNDERH?LLT 400 DOLLAR FR?N MIG I MER ?N 4 DAGAR OCH INGEN GER MIG ETT PRECISET SVAR, DE BER?TTAR MIG ATT DE KOMMER ATT ESKALA UTATAGET TILL SIN FINANSAVDELNING OCH INGENTING ANNAT, DERAS SUPPORT E-POST ?R DET ANV?NDET. JAG ?R OROR ATT T?NKA ATT DE INTE HAR LIKVIDITET ATT BETALA MIG. JAG REKOMMENDERAR INTE DET SPATSHUS TILL N?GON
Automatiskt ?versatt:
Community & Complaints Administrator
5 m?nader sedan
May I ask if your account is fully verified at this casino, or do you wait to pass through the process?
Also, what kind of payment method you chose for your withdrawal, please?
5 m?nader sedan
Hej, mitt konto ?r redan verifierat och fr?n och med detta datum har jag v?ntat p? min betalning i 6 dagar. Jag skriver till dem och de ber?ttar att de har en "liten f?rsening" p? 6 dagar hahaha. Jag gjorde uttaget av USDT och det ?r fortfarande under behandling.
Automatiskt ?versatt:
Community & Complaints Administrator
5 m?nader sedan
What does it mean "small delay" though? They should give a better explanation for sure, because it is really way too long, I reckon.
So, have you had a withdrawal there before? How long did you wait before for it?
