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Gamblezen Casino – generell diskussion (sida 5)

1 ?r sedan av ADRIELDOMINGOS
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9 178 visningar 87 svar |
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1 vecka sedan

men jag ?r redan verifierad. Mitt konto ?r verifierat, s? jag f?rst?r inte varf?r de g?r det sv?rt. och jag v?ntar fortfarande p? ett mejl fr?n dem sedan l?rdag, de svarar inte.

Automatiskt ?versatt:
1 vecka sedan

But if you have to verify the payment method, it would seem to me that you are not yet verified. Sometimes the casino also asks for additional verification, so if it's not all right, you won't get the money. 

So did you send them the document or what email are you waiting for now?

Jaro
1 vecka sedan

Same happened to me. I specifically requested casino to never ever open my account even if requested by me. Then after a month or so I requested to reopen my account and it was reopened. Lost nearly 2000 EUR.


This is extremely unfair and disgusting behaviour by the casino. It should be banned and not promoted on CasinoGuru.

Jaro
1 vecka sedan

Jag v?ntar p? mejlet fr?n KYC.

Automatiskt ?versatt:
1 vecka sedan

Same happened to me. I specifically requested casino to never ever open my account even if requested by me. Then after a month or so I requested to reopen my account and it was reopened. Lost nearly 2000 EUR.


This is extremely unfair and disgusting behaviour by the casino. It should be banned and not promoted on CasinoGuru.

1 vecka sedan

Well, there is a little bit of a word game there, whether the player asked for a closed account or self-exclusion, that makes a big difference for us. 

Of course it is also very important how he did it and how you asked for it. If the player has a gambling problem, it is always necessary to mention it and the casino should act without any question to open the account again. 

It is also important if the player has made a real effort to tell the casino and has used various channels such as live chat, support, email, etc if they are not responding or try to ingnore it. 

So how was it for you? These cases are hard to generalize because even one small thing can make a big difference. 

That's why I always ask to know if it would be possible to help or not.

1 vecka sedan

Jag v?ntar p? mejlet fr?n KYC.

Automatiskt ?versatt:
1 vecka sedan

So you are not yet verified or the additional verification is not completed. 

If this case is dragging on for 14 days, we will try to help. If they don't answer you, please also let me know and we can try to assist you.

5 dagar sedan

Personligen AVR?DAR jag starkt den h?r sidan, varf?r? F?r att den har tusen problem!!! Det verkar lite som en bluffsajt!!! F?rutom att jag f?rs?kte l?mna in en vinst p? 100 euro till banken, kunde jag inte g?ra det, jag var i 2/3 veckor utan att veta var de d?r 100 euron hade hamnat, hj?lpen var mer r?rig eftersom de bad mig om tusen data f?r att kontrollera, n?r jag lyckades f? tillbaka dem ?terv?nde de till spelkontot och jag var tvungen att spela om dem och f?rlorade dem uppenbarligen, en enkel operation, det tog en m?nad och det gick inte bra, tja.... Tills

Ig?r hade jag 90 euro p? mitt spelkonto, idag ?ppnar jag det och hittar 40, varf?r??? Faktum ?r att en bonus f?rsvann, varf?r?

spela 20 cent ?t g?ngen och f?rlora 50 euro utan att f? en bonus, spelet verkar faktiskt ta k?l p? dig, rekommenderas inte


s?tt ihop, blanda och det visar sig vara en upplevelse som inte rekommenderas

Automatiskt ?versatt:
valeinter97132
5 dagar sedan

I totally agree with you, RTP in this casino is just weird. I think I got some evidence that casino games are manipulated. I will submit a complaint and we will see how it goes.

5 dagar sedan

Personligen AVR?DAR jag starkt den h?r sidan, varf?r? F?r att den har tusen problem!!! Det verkar lite som en bluffsajt!!! F?rutom att jag f?rs?kte l?mna in en vinst p? 100 euro till banken, kunde jag inte g?ra det, jag var i 2/3 veckor utan att veta var de d?r 100 euron hade hamnat, hj?lpen var mer r?rig eftersom de bad mig om tusen data f?r att kontrollera, n?r jag lyckades f? tillbaka dem ?terv?nde de till spelkontot och jag var tvungen att spela om dem och f?rlorade dem uppenbarligen, en enkel operation, det tog en m?nad och det gick inte bra, tja.... Tills

Ig?r hade jag 90 euro p? mitt spelkonto, idag ?ppnar jag det och hittar 40, varf?r??? Faktum ?r att en bonus f?rsvann, varf?r?

spela 20 cent ?t g?ngen och f?rlora 50 euro utan att f? en bonus, spelet verkar faktiskt ta k?l p? dig, rekommenderas inte


s?tt ihop, blanda och det visar sig vara en upplevelse som inte rekommenderas

Automatiskt ?versatt:
4 dagar sedan

I wonder if they found out that you didn't meet the wagering requirements and that is why they returned the money to your account and asked you to finish it first. ??

Did you receive any explanation about this?

Also, have you checked if the bonus hasn't expired by any chance?

In this way it would be the reason why your money from the bonus was not there, you know.

Please provide some more details regarding all this, and maybe our complaint team could check it out by contacting the casino, if you wish.

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