They are dormant company at the moment

I'm also unable to view the post from 1 member?

Mlejko 1

Thanks

You can share it, but you should definitely send it directly to Nick so he can try to contact them as well.

Unable to view it where? ?? It's one of our designers who sometimes tests different things ??

Ok

Perfect

How I can send to Nick

They replied

Thank you for your patience whilst we reviewed your documentation provided so far.

As you discuss you have kindly provided us with your full Barclay statements and Lloyds statements for the period from January to March 2021, which again we are very appreciative for. However, on review of the documents, it appears that the primary source of the funding to gamble was the ￡25,000 received from Hitachi Capital received into your Barclays account on February 23rd. Can you confirm the circumstances behind this payment, as (based on the completed self-employment tax return you sent to us) it would not appear to be from your work? If you could provide supporting documentation to verify this payment it would be greatly appreciated.

Kind Regards,

My Reply

Hello Leo,

I can't believe that the case is going on for long time.

I have never experienced 

so much stress and frustration I have to go through because of your action.

When I will get my payment?

Kind Regards 

Hi Leo,

The Hitachi capital was a loan 

It's on my statement I have sent you 

I'm doing my tax return on the end of each year 

I look forward to hearing from you 

Kind Regards 

I'd say the most surprising thing is the fact that I believe that they can ask you for this type of information with regards to the UKGC license. That's why I believe that many UK players will shift from UK licensed casinos to illegal casinos that accept UK players from abroad. This is just insane! Casinos investigating every single payment on your bank statements for 3 entire months.

Once again, it's not a bank, not a police or any government institution. It's a casino, a simple private company running online games...

Yes I know

They are looking for the way no to pay

Thanks

Honestly, I don't know what they're looking for. I've seen many cases where the casino doesn't communicate with the player for months, but they actually communicate with you, but they weren't able to send you the winnings for 6 months.

It's over 7 months from the time I have requested first withdrawal

I'm fed up

What I should reply to them?

Did Nick manage to get in contact with them?

Thanks

I understand you already replied to them, right? Then I'd wait for the reply and contacted them from time to time to speed up the process.

Yes I did

I just can't believe they need all of that!!!!

They Replied ,

Thank you for the confirmation provided (and for the business bank accounts sent over), it’s very helpful. Can you also provide the proof of the loan received from Hitachi Capital just so that we can verify that income, since I’m sure you can emphasise it is a very large amount of money, and therefore we are required by the Gambling Commission to have the proof to support it. This can be in the form of an invoice which you will have received at the time of taking out the loan, for example.

I look forward to hearing from you.

Kind Regards,

I have sent them Loan agreement and my business bank statments

They are pain in the a.s

I hope now everything will be clear for them and I will get the payment

Thanks

What a joke 6 months and all the hassel sums up most casinos they glady take deposits and do everything to make it hard to get your winnings wish they was fair casions online

I'm glad you cooperate with them and they communicate with you. I feel like you might be getting somewhere ??

Hi Daniel,

I hope so

I still did not hear back from them and have been told it should take 3days

Last time they have told me it should take 3 days turned to over 7 months

They are migrating to new platform from today it might be more complicated to get my money back

Thanks