Enligt casinoguruns s?kerhetsindexsida beaktas f?ljande faktorer i granskningsprocessen
- Storleken p? kasinot
- Spelarklagom?l
- Avdrag f?r restriktiva eller otillb?rliga f?rfaranden
S? l?t oss ta en titt..
Storleken p? kasinot
Enligt villkoren f?r iwild casino (avsnitt 9) ?r h?r de maximala uttagsgr?nserna:
- per transaktion: €400 eller ?33 000
- inom 24 timmar: €1200 eller ?100 000
Det ?r skrattretande .
Jag visste inte att det var s? illa n?r jag registrerade mig. Det ?r fortfarande mitt ansvar men ?rligt talat ?r det d?rf?r jag kollar betyg p? Casino Guru eller AskGamblers.
Jag f?rv?ntar mig att ett kasino med betyget 9,2 och ett "mycket h?gt" s?kerhetsindex kommer att ha mycket h?gre standarder.
Detta ?r uppenbarligen en mycket liten operation och de har helt enkelt inte resurserna att behandla uttag i tid.
Spelarklagom?l
Detta kasino har m?nga allvarliga klagom?l. Jag vet att de ?r verkliga eftersom jag har haft samma problem.
Hemsk KYC-process.
De kommer att utmana dig att tillhandah?lla "extra dokumentation" 8-12 timmar efter ditt f?rsta uttag. Lycka till med att ta reda p? varf?r ditt dokument avvisades. Du f?r aldrig mejl fr?n en riktig person med namn och kontaktuppgifter.
L?ngsamma uttag och slumpm?ssiga avbokningar utan n?gra f?rklaringar eller meddelanden.
Jag har ocks? haft problem med att uttagssystemet helt enkelt misslyckades n?r jag f?rs?kte skicka en beg?ran. Jag har aldrig sett s?dana buggar p? andra kasinon. Svar fr?n supporten: "f?rs?k igen imorgon".
TOS s?ger "Alla uttagsf?rfr?gningar behandlas av finansavdelningen inom 24 timmar efter den framg?ngsrika identitets- och kontoverifieringen".
Helt enkelt inte sant. Det tog 10 dagar och jag var helt verifierad.
Ansvarsfulla spelverktyg finns inte. Du m?ste skicka mejl till support och hoppas p? det b?sta. Jag har bett att mitt konto ska st?ngas och de svarade mig med ett bonuserbjudande f?r att f? mig att spela. Den typen av beteende ?r rovdjur.
Du kanske tycker att det ?r ingen stor sak att f? betalt efter 10 dagar eller 30 dagar, men det ?r extremt stressigt n?r du har att g?ra med en chatbot f?r support.
Jag fr?gade iwild mycket artigt om de kunde ?ta sig att skicka mig mitt uttag inom 2 veckor och de gav mig inget svar.
Det ?r hemskt att vara i den situationen. Du har ingen aning om du blir lurad.
Enorma kasinon som Stake har snabba utbetalningar och ?nd? har de betyget 7,9. Missf?rst? mig r?tt, jag har problem med Stake men n?r jag g?r ett uttag p? Stake vet jag att min krypto kommer att skickas till min pl?nbok snabbt . Jag svettas inte.
V?nligen ?verv?g att granska betyget f?r iWild s? att andra spelare inte blir behandlade som skit.
According to casino guru's safety index page, the following factors are considered in the review process
- Size of the casino
- Player complaints
- Deductions for restrictive or unfair practices
So let's take a look..
Size of the casino
According to the TOS of iwild casino (section 9) here are the maximum withdrawal limits:
- per transaction: €400 or ?33 000
- in 24 hours: €1200 or ?100 000
That's laughable.
I didn't know it was that bad when I signed up. It's still my responsibility but honestly this is why I check ratings on Casino Guru or AskGamblers.
I expect a casino with a 9.2 rating and a "very high" safety index to have much higher standards.
This is obviously a very small operation and they simply don't have the resources to process withdrawals in a timely manner.
Player complaints
This casino has plenty of serious complaints. I know they are real because i've had the same issues.
Awful KYC process.
They will challenge you to provide "extra documentation" 8-12 hours after your first withdrawal. Good luck figuring out why your document was rejected. You never get emails from a real person with a name and contact info.
Slow withdrawals and random cancelations without any explanations or notifications.
I've also had an issue with the withdrawal system simply failing when trying to submit a request. I've never seen bugs like that at other casinos. Response from support: "try again tomorrow".
TOS say "All withdrawal requests are processed by the financial department within 24 hours after the successful identity and account verification".
Simply not true. It took 10 days and I was fully verified.
Responsible gambling tools don't exist. You have to send emails to support and hope for the best. I've asked for my account to be closed and they responded to me with a bonus offer to keep me gambling. That kind of behaviour is predatory.
You may think getting paid after 10 days or 30 days is no big deal but it's extremely stressful when you're dealing with a chatbot for support.
I asked iwild very politely if they could commit to send me my withdrawal within 2 weeks and they did not give me an answer.
It's awful being in that situation. You have no idea if you're being scammed.
Huge casinos like Stake have fast payouts and yet they have a rating of 7.9. Don't get me wrong, I have my issues with Stake but when I make a withdrawal on Stake I know my crypto will be sent to my wallet fast. I don't sweat it.
Please consider reviewing the rating of iWild so other players don't get treated like shit.
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