3 ?r sedan
Om du vill diskutera n?got relaterat till King Johnnie Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
King Johnnie Casino – generell diskussion
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Head of Community & Social Media
3 ?r sedan
Has anyone heard or know anything about what is going on with King Johnnie
Head of Community & Social Media
3 ?r sedan
Hi, do you have any issues with the casino?
3 ?r sedan
do you deal with the VIP version of King Johnnie as in Johnnie kash kings ?
3 ?r sedan
Always payout good casino had no issues
3 ?r sedan
Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you ??
3 ?r sedan
Nope they paid straight away just hva to resend docs since recent legislation, but same people own both ones for vip ones for newbies and also joka vip site and there. Newbie site is wildcard I can send links cause they have to chnage there site names sometimes they close them open up again with a slight variation of the name I guess it's cause they may not have Liscence I duno
3 ?r sedan
They are still around but it's. Net now some gambling sites chnage the names slightly i csn send links then u just goto it from email s they send you so wen it says sites closed there is always another with a leter different in web address
Social Media & Community Specialist
3 ?r sedan
Nope they paid straight away just hva to resend docs since recent legislation, but same people own both ones for vip ones for newbies and also joka vip site and there. Newbie site is wildcard I can send links cause they have to chnage there site names sometimes they close them open up again with a slight variation of the name I guess it's cause they may not have Liscence I duno
3 ?r sedan
Hello Deannasyd,
please share those links, we will check the sites and update the casino's list.
Anyway, you got the point there. It's easy to make a casino "clon" especially if the license is missing so we are interested in such sites as well to keep players informed.
2 ?r sedan
Hi
how did this casino got good reputation? They have 3 unsolved complaints with unlicensed. I have a complaint against their partner sites wolfwinner as well. They didn’t deserve for good reputation, what kind did you give them this? There is no responsible gaming rules or self exclusion options. Even players informs addiction they are reopening the accounts. Please make the warning as well for no self exclusion. Please make the warning no license and no self exclusion. Both of them missing in footer of the casinoguru website of kingjohnnie.
?ndrad
Social Media & Community Specialist
2 ?r sedan
Hello there,
I believe that you already know that an unresolved case from the casino's side means black points based on the disputed amount and the severity of the issue.
Furthermore, the casino is already "penalized" for its unfair terms and the missing license and we provide several warnings. The other factors, however, are quite good.
Feel free to check the "reputation explained"
Branch Operations Lead
2 ?r sedan
Hello Antony,
thank you very much for your insights, we will definitely investigate all the information provided. The rating is calculated with many factors, therefore it may happen that even casino with complaints and no licence can have relatively high rating (as Radka has mentioned, they have also multiple positive aspects), but if they completely ignore players addictions we will take measures.
Let me know if you have further questions.
2 ?r sedan
Dear jozef
could you please reply about I asked for hotline casino. They said in the mail they have to share the money I was deposited 1250 euros after told my addiction to their partners link. I found out hotline casino under your website it means does the casino share my deposits with casinoguru? I need an answer before I start legal actions because I want to know whoever involved in my case. Please reply.
Branch Operations Lead
2 ?r sedan
Dear Antony181980,
if you experience an issue with any casino, it is the casino responsibility. Therefore, www.kpvfaw.com is not involved, neither share responsibility for the problems with operator.
Social Media & Community Specialist
Chilling-Spirit
2 ?r sedan
So you are undergoing the process of verification and waiting for the reply. I'm sorry, I would not call that a scam at the moment. Just try to cooperate, pass the verification and you are one step closer to the withdrawal.
Let us know in case you need help, of course.
Head of Community & Social Media
Chilling-Spirit
2 ?r sedan
Damn, is there another way to contact them and explain it again? If not, you may try to create a complaint on our website. It's possible that they're not a scam casino, but you just faced an incompetent customer support agent.
Social Media & Community Specialist
Chilling-Spirit
2 ?r sedan
Hello,
Just checking up on progress, is there any? In the meantime, I found this email: [email protected]
Not sure whether it helps but it's better than nothing, I guess.
Submitting the complaint may help if you still need it.
Social Media & Community Specialist
Chilling-Spirit
2 ?r sedan
I think that Christmas may be causing this delay aside from the agents. ??
We allow casinos 14 full days to complete the KYC and fulfill the withdrawal, still, you can submit the complaint now and we shall see what happens.
?ndrad
Social Media & Community Specialist
Chilling-Spirit
2 ?r sedan
No, it was 14 full days - my numeric keyboard was off - sorry.
Keep us updated, I hope the casino will sort it out shortly ??
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