3 ?r sedan
Om du vill diskutera n?got relaterat till Librabet Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
Librabet Casino – generell diskussion
Head of Community & Social Media
3 ?r sedan
I'm having serious issues withdrawing winning funds from this website. They keep saying everything is OK.. I'm extremely concerned this website is a scam. Any advise on this please?
Brendan.
Head of Community & Social Media
3 ?r sedan
I'd give them 2 weeks in total. If there's everything OK as they claim, they should send you the winnings within 2 weeks. That's enough time.
1
3 ?r sedan
Hi Daniel
Thanks for the reply.
So if after 2 weeks I get nothing.
What will I do?
Will I send complaint to gambling commission? Or what options do I have... Its rediculous. The second or even if I get the funds I'm closing down that acc
Head of Community & Social Media
3 ?r sedan
I can see here that Librabet has many resolved complaints on our website so I believe it was a good idea to start with submitting the complaint here. Let's see how it develops.
2 ?r sedan
Seri?st hur f?r det h?r casinot detta betyg? p? dagen har jag spelat p? d?liga kasinon men detta ?r h?rdheten s? det ?r inte kul att spela 9 stj?rnor av 10 ?r bara ett stort sk?mt sidan fungerar helt enkelt inte.
Automatiskt ?versatt:
2 ?r sedan
Hello,
I gave the casino a try and everything was smooth and pleasant. However, I can imagine that it's not good to let players play when the site is under maintenance. On the other hand, I think that it's ok if the site runs smoothly after the update.
To learn more about the casino's reputation, kindly check the proper tab:
http://www.kpvfaw.com/Librabet-Casino-review#tab=js-tab-reputation
2 ?r sedan
God eftermiddag, jag har varit registrerad p? detta casino i tv? veckor. I m?ndags beg?rde jag ett uttag p? €170 med kort. Efter att ha kontaktat dem via chatten ig?r ber?ttar de att det vanligtvis tar 3 arbetsdagar. Vad ?r min f?rv?ning att de idag avbryter uttaget och ?terf?r saldot till mitt konto.
De har inte meddelat mig p? n?got s?tt om orsaken.. om n?got beh?ver verifieras.. de avbryter utan att ge n?gra ytterligare f?rklaringar.. chattsupporten vet inte hur de ska f?rklara det f?r mig.. de s?ger bara till mig att de l?mna en lapp s? att ekonomiavdelningen kan kontakta mig. F?r n?rvarande ?r denna bookmaker inte s?rskilt seri?s. Jag beg?r din medling f?r att kunna ta ut mina int?kter.
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
God eftermiddag, jag har varit registrerad p? detta casino i tv? veckor. I m?ndags beg?rde jag ett uttag p? €170 med kort. Efter att ha kontaktat dem via chatten ig?r ber?ttar de att det vanligtvis tar 3 arbetsdagar. Vad ?r min f?rv?ning att de idag avbryter uttaget och ?terf?r saldot till mitt konto.
De har inte meddelat mig p? n?got s?tt om orsaken.. om n?got beh?ver verifieras.. de avbryter utan att ge n?gra ytterligare f?rklaringar.. chattsupporten vet inte hur de ska f?rklara det f?r mig.. de s?ger bara till mig att de l?mna en lapp s? att ekonomiavdelningen kan kontakta mig. F?r n?rvarande ?r denna bookmaker inte s?rskilt seri?s. Jag beg?r din medling f?r att kunna ta ut mina int?kter.
Automatiskt ?versatt:
2 ?r sedan
Hello Juan1988,
as my colleague Kristina already said in your complaint. This can be caused by several things. This may be due to an incomplete KYC verification process or due to many withdrawal requests from players or it could be because of some rule violation. Please try to wait a little bit longer. ??
?ndrad
2 ?r sedan
Librabet closed my account for no reason and stole almost all the money. Account have been closed for no reason and I don't care why but the money must be returned to the customer not stolen. They don't want me to play with them anymore.. ok, but money is paid out, not stolen. Probably the account were closed because I am a player who brings them losses and not profits. I had almost PLN 1,000 in my account and after a month of tormenting them with e-mails, they only withdraw... PLN 60 (!!!). All bookmakers licensed by Rabidi N.V. it's a scam. Stay away from them.
2 ?r sedan
I'm sorry the casino isn't willing to listen to our recommendation. ??
Allow me to quote from the complaint, if you don't mind:
"We strongly disagree with the casino's decision to confiscate your winnings due to a rule that we consider to be predatory and against our Fair gambling codex. We are forced to close the complaint as ‘unresolved’, which will influence the casino’s rating in a negative way."
2 ?r sedan
I have enjoyed playing on this casino and casinos under same brand.
Only complain against librabet is that it seems that withdrawal time is taking very long. I have waited for over a week for withdrawal under 100€ which i got playing as raw deposit since bonus was cancelled cause of managments decision even tho i had email that was offering me 100% bonus.
2 ?r sedan
That's good to know, and I thank you for submitting the user review too!
One week for the withdrawal sounds far too much, but sometimes - it depends. Was KYC verification included, perhaps?
Furthermore, are you still allowed to take other bonuses? I know this "management's decision" as the final state of bonuses termination. ?? So, I'm curious.
2 ?r sedan
No KYC included and i was told everything is fine in this matter also. It was just due to technical error it seems, which is a bit strange cause i was told many times its just in que for processing everything is fine etc.
I am not sure if im allowed to take more bonuses. I quess i have to ask but i doubt since there was bonus available but when i deposited i was told in live chat that im not allowed to get bonus by managements decision.
2 ?r sedan
Ok, that's not as clear as I was hoping for. Such inconsistency may raise some suspicion, right?
If you still struggle with the withdrawal, maybe it is time to submit a complaint here on our website:
http://www.kpvfaw.com/complaints/create
Just be aware there are hundreds of recently opened complaints, but the team is doing all they can to keep up with new ones.
How does it sound to you?
2 ?r sedan
Everything is fine now, i made new withdrawal request and it was processed faster and money arrived within 2 days
?ndrad
1
2 ?r sedan
Cool! I was hoping the complaint won't be necessary ??.
Could you share what made you pick up this particular casino anyway? I mean, I'm just curious how players choose where to play. No need to answer, of course.
?
1 ?r sedan
Skurkar. De betalar aldrig spelaruttag. Tro inte p? n?got de skriver ovan. Dessa tjuvar ?r inte v?rda din 1 euro.
Automatiskt ?versatt:
1 ?r sedan
Send us the receipt you lier.
1 ?r sedan
Sure Tirokafteri . where do you want me to send it? Can you read what i wrote? It took me over week to make this withdrawal what i got and they declined my bonus which they had promoted? I was not saying this in positive way. 
