2 ?r sedan
My account was frozen while i was trying to Withdraw money from my gaming account. How will i unfreeze my account.
Mostbet account was frozen
Skriv inl?gg
Social Media & Community Specialist
2 ?r sedan
Hello, I see you already submitted the complaint, what is good. Please follow Kristina's instructions now, I think it's the best what you can do now. Some times they block the account due to verification process. Btw, was your account already fully verified? I noticed you haven't answered this question in your complaint. Thank you and keep us informed.
?ndrad
2 ?r sedan
God dag,
Jag skulle vilja fr?ga....Jag registrerade mig hos mostbet idag - jag satte 8000 d?r gradvis, jag har 7400 p? mitt konto, och n?r jag ville ta ut det b?rjade det...efter ett tag slutade jag satsa (begr?nsad betting , etc...), ?r valet inte m?jligt p? grund av bristen p? verifiering av telefonnumret, d?r de inte skickar mig valideringssms upprepade g?nger och s?ger att jag m?ste aktivera det med operat?ren och liknande nonsens, s? jag har redan s?kte och n?gra minuter senare uppt?ckte jag den h?r sidan... .CS ?r antingen en bot eller s? verkar det som om det finns n?gon envis Tartar, som f?rmodligen anv?nds av ?vers?ttaren och allt i stil med ctrl c..v, Jag skulle absolut vilja f? det fr?n dem, hur gick det f?r n?gon av er?
Tack!
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hall?,
p? fr?gan om hur det blev, skulle jag f?resl? att du b?rjar l?sa huvudtr?den f?r kasinot - kanske h?r , och sedan fokusera p? anv?ndarrecensioner - samma sida, fliken anv?ndarrecensioner:
Och f?r att f?rst?rka helhetsintrycket sneglade hon ocks? p? klagom?len - h?r .
Det ?r verkligen en bra idé att kontrollera med operat?ren om tillst?nd att skicka sms fr?n tredje part. Ett s?mre alternativ kan vara ett tekniskt problem p? casinots sida. Tyv?rr kan vi inte klara oss utan deras tekniska support d?r.
Om det inte finns n?got annat s?tt kommer casinot inte att erbjuda en l?sning, jag skulle ?verv?ga att l?mna in ett klagom?l – du har redan l?nken.
L?t mig veta hur det g?r ??
Automatiskt ?versatt:
1 ?r sedan
My account was frozen and they want to video call me in skype. I want to if there is any danger or something and what kind of question will be asked??
Social Media & Community Specialist
1 ?r sedan
Hi there!
I sense you feel quite under pressure, so perhaps sharing my experiences with video calls will help you understand why casinos want players to go through this step.
Let's start with a bit of context:
At some point, almost every player's account needs to be verified. The most usual process is called KYC verification, which literally means "Know Your Customer". Detailed requirements are stated in the casino's Terms and Conditions, involving a series of documents needed to declare your account ownership, including banking details and address confirmation.
Sometimes the KYC is just not enough or the verification uncovers some sort of link between another player's account or gaming activities; imagine that as a pattern. When this happens, casinos prefer to investigate whether each player is the person he claimed to be during the KYC process.
This is when the verification call is set up.
So, be ready to present your ID or any other official document proving your personal data. You might need that.
Most likely, you will be asked to provide further details regarding your gaming and account activities in the casino.
Be ready to describe what games you have played, what payment options you have used for deposits, which bonus you took, or even when was your account created and how many times have you withdrawn or deposited using specific methods.
As far as I remember, these are the common questions.
If I'm to guess here, the casinos needs to be certain it was you who created the account and played in the casino, so technically this is another verification step.
Anyway, have you perhaps been told why this call is necessary? I do recall a few really short calls during which the casino employee only wanted to see the ID and the person at the same place and time ??.
Let me know if you have further question, ok?
Regarding your video call, what date is this taking place?
7 m?nader sedan
Hello everyone im The player ID 212788723
At 03/12/2024 i created an account on Mostbet.com i did a deposit after that i received a pop up ( you will find all the pictures below ) i contacted the client service they told me to Contact [email protected] i did and they asked for alot of documents i did send them every single one of them.
after that they told me to pike a schedule for a verification Call in Skype i did pick one it was 10/12/2024 14:00 GMT+1 the day was Today and no one called i was waiting For hours and i did contact the client service They close the ticket every time so my deposit is gone and no one can do someting ( i think its a scam company )
Community & Complaints Administrator
7 m?nader sedan
May I kindly ask you to stay in the general thread where I already posted a reply to your post, please?
It is not necessary to spam our forum with the same copied posts.
Thank you for your understanding.
