2 ?r sedan
Inte f?r att du betalar mig mina pengar
Automatiskt ?versatt:
National Casino – generell diskussion (sida 3)
Social Media & Community Specialist
2 ?r sedan
Hello,
I'm sorry, do you need help?
2 ?r sedan
casino very good. I made deposit 20e with 2nd deposit 50%?
played slot netent 2e peer spin.
i win 500e , made a wager, made cashout and sent veryfication documents.
2 hours and money in mifynity
wallet, without contact live chat .
no problem with veryfication and cashout.
and dont know why casino reputation is no good.
2 ?r sedan
Problem med ditt konto, funktioner f?r ansvarsfullt spelande eller n?got annat, g?r det g?rna h?r.
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
casino very good. I made deposit 20e with 2nd deposit 50%?
played slot netent 2e peer spin.
i win 500e , made a wager, made cashout and sent veryfication documents.
2 hours and money in mifynity
wallet, without contact live chat .
no problem with veryfication and cashout.
and dont know why casino reputation is no good.
2 ?r sedan
Hello,
it sounds really good. Are you a big fan of Netent games, I wonder.
I believe you have already submitted a user review, so feel free to send us even a positive one ??.
2 ?r sedan
de ber mig om ett kort som enligt dem gjordes p? kreditkortet den 01/06/2022, vilket inte finns med i min transaktionshistorik. Alla transaktioner som gjordes p? denna webbplats skedde via pix. Dom ?r 
v?grar mitt uttag
josiel floriano
Automatiskt ?versatt:
2 ?r sedan
I can see that you submitted the complaint, so I'm eager to learn more as soon as it's reviewed.
The way I see it now, the casino asks you for proof of deposit you have never made, and due to that your withdrawal is blocked, am I correct, please?
Well, the complaint was a good think to do, I guess
2 ?r sedan
God kv?ll. Jag gjorde en ins?ttning p? det nationella kasinot och s?g att dess spel inte st?ds i Grekland. Jag drog ut de h?r pengarna och de skickade identitetshandlingar till mig. Jag g?r in f?r att g?ra dem och det accepterar inte i pdf-format, inte heller mejlet jag svarade p? dem f?r att hj?lpa mig ?r inte tillg?ngligt. Vad kan jag g?ra;; Tack
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hello,
You deposited in the casino to find out that some games (surely casinos with greek language availability will provide some games for players from your country, and it is based on the game providers) are not available to you, right?
Then it seems you started the verification and are now struggling with a certain document.
Can you explain which document seems to be wrongly provided? I find it very interesting that the .pdf format is restricted, though. Normally, it's the only allowed format.
But I check the rules and you are supposed to upload screenshots, instead - check point 8:
"11. KYC AND VERIFICATION:
Provide your KYC procedures
1. All Players should be over the legal age (18+)
2. List of required documents in order for players to pass verification process:
Photo of an identity document
Photo or screenshot of the payment system
Photo or screenshot of a document confirming the current address of residence (not older than 3 months)
3. In some cases we require additional proof - proof of funds (to make sure player uses his/her own money when gamble at our site)
4. The documents quoted hereinabove can be requested when player reaches certain sum of deposit/withdrawal and when we suspect player in fraudulent activity
5. We also check player's bets for possible violations. In case we are not sure about the legality of the winning credited we contact provider and check those bets with them
6. To prevent the possible fake/untrustful usage of the ID verification process, we check documents for any signs of editing, if necessary request selfie with ID to make sure the document belongs to the exact person who registered on the website
In case we have strong suspicions and unsure whether the document is valid or not we contact anti-fraud department via email
7. The player should upload documents to the "Document verification" tab in his/her account
8. Document verification criteria:
Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.
As a rule, a passport, ID, driver’s license is suitable for identification.
Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation
9. Additional documents:
Selfies with an identity document
Proof of wealth
Proof of funds
10. A photo or a screenshot of a document confirming the current address of residence: the data (name, address of residence + date of issue of the document) coincides with the data in Player’s details. To confirm the address, a utility bill / bank statement / payment for mobile services is acceptable / photo of registration from the passport is acceptable for players from the CIS. The document must be no older than 90 days (3 months).
11. Selfies with an identity document: it is desirable that the player’s hands are visible, a thorough check for editing / photoshop. Optionally, a selfie can be requested with an identity document + a sheet of paper on which the name of the casino and the current date are written. In this case, it's preferable for the inscription to be on a sheet of squared paper rather than plain.
Proof of wealth: a document confirming the welfare of the player.
Proof of funds: a document confirming the receipt of funds to the payment system.
Let me know how it went, I'll try to help
Social Media & Community Specialist
2 ?r sedan
Hello,
please check the rules, I find point number 8 saying:
"8. Document verification criteria:
Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.
As a rule, a passport, ID, driver’s license is suitable for identification.
Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation"
I'd say that you should upload photos or screenshots instead. Try that and let me know.
2 ?r sedan
Detta kasino gjorde inte betalningen. Jag informerar dig h?rmed om min extrema oro ang?ende min beg?ran om uttag p? National Casino. Den 30 januari 2023 beg?rde jag ett uttag p? €670 fr?n mitt National Casino-konto, men efter att ha kontrollerat mitt Skrill-konto m?rkte jag att uttaget fortfarande inte behandlades. F?r att styrka mitt p?st?ende har jag bifogat ett fullst?ndigt och detaljerat uttalande fr?n mitt Skrill-konto, som tydligt visar att inga transaktioner bearbetades v?rda 670 €, jag kontaktade Skrill och informerades om att ?verf?ringen jag beg?rde den 30 januari ?terf?rdes av andra sk?l min kontroll. till Skrill.
NationalCasino kundsupport skickar bara automatiska svar och de betalar inte vad de ?r skyldiga mig.
Var mycket f?rsiktig med detta casino
Med v?nliga h?lsningar,
Carlos Guedes
Automatiskt ?versatt:
2 ?r sedan
Hey there.
I'd like to start from the beginning. So, allow me a few questions. Have you ever withdrawn from this casino before? If you haven't, have you at least passed the verification yet?
Such a delay is huge, and I'd like to understand what's causing it.
1 ?r sedan
Jag f?rlorade 300 euro idag. Det ?r f?rv?nande men det fanns inget gratissnurr...s?rskilt sedan innan det var ganska m?nga problem med att beg?ra ett uttag..Verkligen v?ldigt konstigt vad de bad om f?r att g?ra ett uttag. Jag r?der ingen att investera i detta casino..St?det ?r ocks? v?ldigt hemskt..
Automatiskt ?versatt:
1 ?r sedan
Hello.
I would say it makes sense that free-spins luck dries off eventually, nothing lasts forever. It's gambling.
But it is sad to hear that support is terrible. Can you mention some examples, perhaps?
Is it somehow related to complicated verification? I think other players would appreciate other details.
1 ?r sedan
Hej Radka...
Vid 300 snurr tror jag 1 gratissnurr skulle vara t?nkbart. Jag k?pte 10 snurr. Jag vann 140 euro p? gratissnurren. Kom ih?g att jag k?pte gratissnurren. Det betyder att jag satsade 1 euro ungef?r 350 g?nger precis vunnit lite ?ver 60 euro...det ?r v?ldigt f?rv?nande...
Under verifieringen satte jag in 25 euro och 30 euro en g?ng. Under verifieringen ville de bara se ins?ttningen p? 30 euro fr?n mitt konto och inte 25 euro. Allt finns i ins?ttningen p? 25 euro (mitt namn, belopp och IBAN och vem jag betalade det till). F?r att vara ?rlig s? spelar jag hellre p? Crazgames Casino eller Ricardo Casino.
Automatiskt ?versatt:
1 ?r sedan
Hello Chris1979,
I will respect your opinion, just imagine that my latest test consisted of 10 sessions in which I bought free spins and only two gained me real winnings (the amount won was higher than the bet amount), yet the actual outcome was a slight loss. ??
What should I say? It happens.
I still do not fully understand the verification issue. You deposited twice during the verification, what was the trouble about? Can you specify?
1 ?r sedan
Problemet ?r att de har bevis p? en ins?ttning p? 30 euro att dessa 30 euro satts in p? deras casino. Men eftersom det inte finns n?got namn p? mitt kontoutdrag (endast min Iban) accepterar de inte detta dokument..
Automatiskt ?versatt:
1 ?r sedan
Jag bryr mig inte om 300 (440 totalt)... s? ?r det n?r man spelar. Ibland vinner man helt enkelt inte. Men det faktum att du inte ens fick free spins n?r du satsade 1 euro 300 g?nger g?r det mycket misst?nkt att det inte g?r bra..
Dessutom varar rotationerna ibland 3 sekunder och sedan igen 5 sekunder eller ibland 7 sekunder...varf?r snurrar hjulen s? olika...det ?r en bra fr?ga
?ndrad
Automatiskt ?versatt:
Social Media & Community Specialist
1 ?r sedan
Problemet ?r att de har bevis p? en ins?ttning p? 30 euro att dessa 30 euro satts in p? deras casino. Men eftersom det inte finns n?got namn p? mitt kontoutdrag (endast min Iban) accepterar de inte detta dokument..
Automatiskt ?versatt:
1 ?r sedan
This is normal, I'm afraid.
The statement must provide your full name and address.
I know that some players need to visit their bank in order to get such a statement. Can you call your bank? I would try that.
Social Media & Community Specialist
1 ?r sedan
Jag bryr mig inte om 300 (440 totalt)... s? ?r det n?r man spelar. Ibland vinner man helt enkelt inte. Men det faktum att du inte ens fick free spins n?r du satsade 1 euro 300 g?nger g?r det mycket misst?nkt att det inte g?r bra..
Dessutom varar rotationerna ibland 3 sekunder och sedan igen 5 sekunder eller ibland 7 sekunder...varf?r snurrar hjulen s? olika...det ?r en bra fr?ga
Automatiskt ?versatt:
1 ?r sedan
Ok, I would also be a bit concerned, but as I explained, this happens. It's math and statistics.
To be fair and square, though, the whole concept of fair games works just like his:
"The principles of randomness are honoured by every licensed game provider."
(http://www.kpvfaw.com/how-slot-machines-work-math)
I think it paints a picture...
Anyway, the delay and oddities you've described are usually caused by a lagging connection - needless to say, it may happen on both sides. I empathize it may raise a certain level of suspicion, so you should look for more stable sites or connections to avoid that. What do you think?
