3 ?r sedan
Om du vill diskutera n?got relaterat till NineCasino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
NineCasino – generell diskussion
Head of Community & Social Media
3 ?r sedan
Du har inte satt in mina pengar p? mitt konto.
Varf?r??
Automatiskt ?versatt:
3 ?r sedan
Hello,
I am sorry, but this is not the Nine Casino support thread, meaning we are not the casino's employees.
I kindly advise you to contact the casino's live chat or support.
(You can also check your transaction history to make sure the transaction is valid.)
4
3 ?r sedan
Hello,
I just have a question... Is it OK to ask a cool off period of 2 months and that in the middle of it, cancel it and deposit the next day with a single mouse click?
Also, is it correct to put a limit on deposits but allow such players to open another currency in the casino with a single click as well and deposit without limits? If we put another currency, the deposit limit should be applied as well, right?
Best regards,
mrmileena
3 ?r sedan
Hello,
I can see where you're heading to. I'd say (again), that it depends on how exactly the players ask for the self-exclusion or account closure and what the casino informs the player about.
If you just ask for a cooling period (did not mention gambling issues) I'd say it is alright, because you just simply changed your mind and you are well aware of that fact.
When it comes to the limits, I'd say it depends on how the casinos approach this tool. Personally, I do not think it is a real issue if you can put another limit on every deposit method available to you. It is still you who sets the limits. But if you can't set the limit, well I'd ask the staff if they can disable this currency on my account. It's interesting, that another player asks for casinos where you can avoid previous limits by setting up new currency willingly:
We all know that cryptocurrencies go in hand with anonymous casinos so players who are self-excluded in a regular casino try this alternative to be able to play.
Anyway, I'd compare the limits to e-banking, I can set limits for every type of transfer immediately or I can ignore setting any limits at all. If a new transfer type is available, I can set the limit or I can ignore it again.
The key point is, that I can set the limit anytime I want.
What do you think about it?
3 ?r sedan
I'll give you a short answer. I don't think it's OK and I don't think it's a good service for the player, but it's sadly a standard behaviour that you find across casinos.
Most of casinos are very serious when you ask them to close your account for gambling issues, but whenever the reason is different, they often don't hesitate to reopen it anytime you ask them.
3 ?r sedan
Hello Radka and Daniel,
thank you both for your messages. However i will stick more to Daniel's opinion. I think it is too easy to blame the player for not putting limits but some practises, like the ones in my questions for example are absolutely not a responsible gaming. I mean i lost 150 chf because of that, my limit deposit was reached but i was able to choose another currency and deposit again and lose more. I know it is also my fault but if the casino for example respected those points, people will not lose more money that they should. If i was not a little reasonable, i could have lost more...
Best regards,
mrmileena
3 ?r sedan
Hello mrmileena,
I understand your point. Sadly, as Daniel said it's a standard behavior so I thought it would be good to demonstrate how it works.
I don't like the fact, that each currency has its own limit, however.
2 ?r sedan
hej, jag har varit i den h?r r?ran i 2 dagar
Jag har ett saldo p? 1700EURO de f?r mig inte att ta ut
Jag skickade alla dokument som det sista de ber mig om bevis p? att papperet st?r i mitt namn
Jag skickade kontoutdrag, r?relselista, isee, kontrakt etc ...
bara f?r att det aktuella kontot ?r i mitt namn kan du se p? kontonumret och iban vilket ?r detsamma fr?n namnet och efternamnet
sn?lla du m?ste hj?lpa mig
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hello,
I'm assuming that you have an issue providing acceptable proof of something to pass the verification.
Would you kindly paste in the replay you got from the casino so I can check what seems to be wrong, please?
I can recall some player from Peru had recently an issue with the bank statement because his address was missing there, only address shown was the bank's but such a statement must contain the player's full address name, and then IBAN to be considered as valid proof.
Let me know what you got from the casino, please.
?ndrad
2 ?r sedan
Hej, tack, allt har verifierats
Men jag v?ntar p? mina pengar, de s?ger alltid 1-5 arbetsdagar
Men avgiften godk?ndes den 19/10
Och idag 25 fortfarande ingenting
Den h?r sidan ?r s?ker p? att lita p?, ??
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hello 'peppemario1908', I see that the waiting is annoying. It looks like everything is done from your side as you have mentioned that everything has been verified. Please be patient now and if the casino doesn't pay you out within 14 days from the date of your withdrawal request then don't hesitate to submit a complaint here on our website.
However, let me point out that Nine casino has a very good reputation by Casino Guru rating (8.9/10) and takes a positive approach to dispute complaints as you can see here:
I wouldn't worry so much for now. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. Kindly let us know how it goes?
2 ?r sedan
Jag markerar denna sida
Efter all denna tid f?r jag ett mail om att jag m?ste ?ndra betalningsmetod
Kan jag n?gonsin skapa en e-pl?nbok ??
Jag vill ha bank?verf?ringen och jag vill ha mina pengar
Sn?lla casinoguru hj?lp mig
Automatiskt ?versatt:
2 ?r sedan
?r det n?gon som hj?lper mig?
M?ste jag f?rlora mina pengar s? h?r?
P? den h?r sidan har den som tur ?r h?g po?ng h?r
Automatiskt ?versatt:
2 ?r sedan
Jag ber v?nligt om mina pengar och att st?nga mitt konto.
Sn?lla casinoguru
Automatiskt ?versatt:
2 ?r sedan
Azz ingen svarar h?r
1737 € p? ninecasino och avbryt bank?verf?ringen
Jag ger inte upp pengarna ?r MIN!
Jag pratar med min advokat okej.
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hi 'peppemario1908', unfortunately I can't control your casino account and I don't have any authority to cancel it since I am not working for the NineCasino. However, it is good that the casino communicates with you. Have you tried to contact their support which payment method they would prefer? Isn't there more detailed information about withdrawing money written in their Terms & Conditions? Just look at it and let us know.
2 ?r sedan
€ 1737
Detta ?r hela mitt saldo p? kontot jag vill ta ut
I morse i mejlet sa de till mig att det inte var m?jligt att g?ra bank?verf?ringen och att prova en annan metod
Ezeewallet? Mifinitet?
Och varf?r?
Jag vill inte ha en pl?nbok, jag vet inte ens om jag kommer att f? mina pengar p? dessa op?litliga pl?nb?cker
Hur som helst, jag g?r ett klagom?l till min advokat och f?r att st?mma curacao spel.
Jag kan inte f?rlora mina pengar s? att en BANK?VERF?RING ?r konstigt nog inte m?jlig.
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hello,
as long as the casino suggests other payment options you should cooperate. How else do you think you can receive your money? I feel that now it's quite pointless what payment option you prefer because it is not possible for some reason now. I would personally guess that troubles are caused by the local gambling restrictions that complicate cards and bank-related money transfers. Well, it may happen.
Furthermore, you can find more details in your complaint thread.
