K?ra Romi,
Jag skulle vilja ge ytterligare information ang?ende mitt klagom?l om Roobet casino.
Roobet har beslutat att inte bevilja mig bonusen mitt i m?naden f?r den 15:e i m?naden, som jag redan var kvalificerad f?r, utan att ge n?gon f?rklaring och utan att ta h?nsyn till att jag har varit VIP-anv?ndare sedan 2021. Jag vill p?peka att bonusen innebar att jag k?pte en bonusrunda i ett Pragmatic-spelautomatspel v?rt 1 500 €, och allt angavs tydligt i casinots officiella villkor.
P? sk?rmdumpen jag tidigare visade syns datumet tydligt, och det visar att de villkor som g?llde vid aktiveringstillf?llet bekr?ftade min ber?ttigande till bonusen.
(klick) 
(orsak till avst?ngning)
Jag anser att kasinots beteende varken har varit transparent eller respektfullt, s?rskilt inte gentemot en lojal och l?ngvarig VIP-kund. Jag ber v?nligen om ert st?d f?r att uppr?tth?lla mina r?ttigheter och s?kerst?lla r?ttvis behandling.
Dessutom vill jag informera er om att mitt internationella juridiska team redan har f?tt i uppdrag att granska ?rendet, inklusive till?mpliga regler och kasinots avtalsenliga efterlevnad.
I synnerhet, ?ven om jag f?rst?r att casinot kan f?rbeh?lla sig r?tten att ?ndra sina villkor, kan s?dana ?ndringar inte ha retroaktiv verkan och m?ste respektera principen om god tro i avtalsf?rh?llanden. Enligt Cura?aos licenskrav f?r e-spel m?ste operat?rer bedriva sin verksamhet p? ett r?ttvist, transparent och ?rligt s?tt. Licensen kr?ver uttryckligen att operat?ren ska f?lja alla villkor som kommunicerats till spelaren vid tidpunkten f?r kampanjen eller bonusaktiveringen. Att godtyckligt neka redan intj?nade bonusar eller st?nga konton med riktiga pengar och v?ntande bonusar utan giltiga sk?l eller korrekt kommunikation utg?r ett brott mot dessa licensskyldigheter. S?dana handlingar kan bryta mot Cura?aos licensavtal f?r e-spel, som ?l?gger operat?rer att behandla spelare r?ttvist och ge tydliga, ber?ttigade sk?l f?r eventuella begr?nsningar eller kontost?ngningar – en princip som erk?nns i m?nga internationella jurisdiktioner s?v?l som enligt EU:s konsumentskyddslagstiftning. Dessutom kan det potentiellt utg?ra en otillb?rlig eller vilseledande aff?rspraxis enligt direktiv 2005/29/EG, eller enligt lokala lagar som g?ller f?r casinots licensramverk.
Dessutom vill jag betona att Roobet permanent st?ngde mitt konto, som hade ett verkligt v?rde, utan att ge n?gon giltig eller specifik f?rklaring. Vid tidpunkten f?r st?ngningen inneh?ll kontot ett saldo med riktiga pengar, samt kvalificerade bonusar redo att h?mtas ut, inklusive:
M?natliga bel?ningar
Dagliga bel?ningar
Veckovisa bel?ningar
Cashback-m?ndag
Andra kampanjbonusar som jag redan var ber?ttigad till
Utan att r?kna bonusarna pratar vi om minst 6 000 euro.
Dessutom orsakade st?ngningen ytterligare skada, eftersom den drabbade en m?ng?rig anv?ndare som har spelat ?rligt sedan 2021 och som hade f?rtj?nat VIP-privilegier genom konsekvent och lojal aktivitet. Avsaknaden av en rimlig motivering f?r en s?dan ?tg?rd v?cker allvarliga farh?gor.
Mitt m?l ?r fortfarande en fredlig och transparent l?sning, men jag anser att det ?r viktigt att skydda mina intressen genom alla l?mpliga kanaler om det beh?vs.
Jag ?r fortfarande tillg?nglig f?r att tillhandah?lla ytterligare dokumentation eller f?rtydliganden som ni kan beh?va.
Med v?nliga h?lsningar,
RS
Dear Romi,
I would like to provide further details regarding my complaint about Roobet casino.
Roobet has decided not to grant me the mid-monthly bonus for the 15th of the month, for which I was already qualified, without offering any explanation and without taking into account that I have been a VIP user since 2021. I would like to point out that the bonus involved purchasing a bonus round in a Pragmatic slot game worth €1,500, and everything was clearly stated in the casino’s official terms and conditions.
In the screenshot I previously provided, the date is clearly visible, and it shows that the terms and conditions in effect at the time of activation confirmed my eligibility for the bonus.
(click) (bann reason)
I believe the casino’s behavior has been neither transparent nor respectful, especially toward a loyal and long-standing VIP customer. I kindly ask for your support in helping to uphold my rights and ensure fair treatment.
Additionally, I would like to inform you that my international legal team has already been instructed to review the matter, including the applicable regulations and the casino’s contractual compliance.
In particular, while I understand that the casino may reserve the right to modify its terms and conditions, such modifications cannot have retroactive effect and must respect the principle of good faith in contractual relationships. According to the Cura?ao eGaming licensing requirements, operators must conduct their business in a fair, transparent, and honest manner. The license explicitly requires the operator to honor all terms and conditions communicated to the player at the time of promotion or bonus activation. Arbitrarily denying bonuses already earned or closing accounts with real money balances and pending bonuses without valid reasons or proper communication constitutes a breach of these licensing obligations. Such actions may violate the Cura?ao eGaming License Agreement, which mandates operators to treat players fairly and provide clear, justifiable grounds for any restrictions or account closures — a principle recognized in many international jurisdictions as well as under EU consumer protection law. Furthermore, denying a bonus that had already been earned could potentially constitute an unfair or misleading commercial practice under Directive 2005/29/EC, or under local laws applicable to the casino’s licensing framework.
Moreover, I would like to highlight that Roobet permanently closed my account, which had real value, without providing any valid or specific explanation. At the time of closure, the account contained a real-money balance, as well as qualified bonuses ready to be claimed, including:
Monthly rewards
Daily rewards
Weekly rewards
Cashback Monday
Other promotional bonuses for which I was already eligible
Without counting the bonuses, we are talking about at least €6,000.
Additionally, the closure caused further damage, as it affected a long-standing user who has played honestly since 2021 and who had earned VIP privileges through consistent and loyal activity. The lack of a plausible justification for such an action raises serious concerns.
My goal remains a peaceful and transparent resolution, but I believe it is important to protect my interests through any appropriate channels if necessary.
I remain available to provide any additional documentation or clarification you may need.
Best regards,
RS
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