4 m?nader sedan
Om du vill diskutera n?got relaterat till Spins Heaven Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
Spins Heaven Casino – generell diskussion
Head of Community & Social Media
4 m?nader sedan
Has anyone else noticed the strange gameplay on the Nolimit slots. There's no replays available and I've had the five scatter bonus buy pay zero which I don't think is possible
Community & Complaints Administrator
4 m?nader sedan
Have you tried to contact the casino with this, perhaps?
They should have the best explanation, I beleive. Surely come back to let us know if you learn something, please.
4 m?nader sedan
They don't reply to any emails, on trust pilot there are several reviews complaining about no getting their withdrawal....on their website they show a licence which is obviously fake and is the same as magicwin casino
Community & Complaints Administrator
4 m?nader sedan
That is not a good sign if the casino doesn't communicate, because it is very important, for sure.
In our review, we have written that this casino has no license, if you spot it there, and our data team has checked that well.
But of course that doesn't neccessarily mean that this casino's behavior is bad or that they treat their players unfairly. We just haven't collected much information yet.
Also, whenever there are some problems with the games, it is good to contact the game provider regarding it, and they should tell you what is going on. So, maybe you could try that if you have any suspicion that the game doesn't work as it should.
What do you say?
4 m?nader sedan
I sent an email to Hacksaw gaming asking why I couldn't get replays of the wins and why the gameplay was suspect but haven't received a reply
Community & Complaints Administrator
4 m?nader sedan
So, let us know, please, if you learn something new, for sure. We'd appreciate it.
4 m?nader sedan
Has anyone received there winnings from here? I had a good win Thursday and I have requested to withdraw it and it says it can take 7-21 days which is a long time
4 m?nader sedan
My withdrawal is pending from 2nd February for ￡800. That 7-21 days is business days as well so in reality it's nearly a month
4 m?nader sedan
i don’t understand why it takes so long there quick to let you deposit
Forum and Reviews Administrator
4 m?nader sedan
Has anyone received there winnings from here? I had a good win Thursday and I have requested to withdraw it and it says it can take 7-21 days which is a long time
4 m?nader sedan
Hello, did the casino also tell you why it would take so long? Was it necessary for you to verify? I was wondering if they didn't have a check for you as well as the other player, but they probably would have told you something about that. We give casinos 14 days so if they don't pay you by then we'll try to help.
Anyway, could you let us know if there's been a change?
4 m?nader sedan
My account is fully verified and they also don't answer any emails
4 m?nader sedan
My account is fully verified as well.
It says on the website 24-48 for withdrawals so don’t know why they say 7-21 days also when checking my online banking it’s for all different places when I only deposited to them. I am very worried now this is a scam site
?ndrad
4 m?nader sedan
This is the email I got
Community & Complaints Administrator
4 m?nader sedan
My withdrawal is pending from 2nd February for ￡800. That 7-21 days is business days as well so in reality it's nearly a month
4 m?nader sedan
That is really a long time to wait for a withdrawal.
I believe that our complaint team could try to get in touch with the casino and find out what is going on, if you wish.
Please file a complaint here, and hopefully we'll be able to help.
4 m?nader sedan
Thanks, I'm prepared to give them a chance so next Tuesday is the 21 day limit then I will log a complaint with you but I'll be very surprised if they respond to you
Community & Complaints Administrator
4 m?nader sedan
We have no complaint submitted for this casino yet, so I hope that they will be responsive when and if the time comes.
Keep us updated, please.
Forum and Reviews Administrator
4 m?nader sedan
My account is fully verified as well.
It says on the website 24-48 for withdrawals so don’t know why they say 7-21 days also when checking my online banking it’s for all different places when I only deposited to them. I am very worried now this is a scam site
4 m?nader sedan
Obviously, I wouldn't fixate on what they have written, but rather on the email. Sometimes it can also depend on the payment method when the money arrives and I see that you used bank wire. It can usually take about 5 days but since weekends don't usually count so it can be a bit longer. In addition, when they wrote that it can be up to 21, maybe they process it with a third party payment provider and therefore there can be a delay.
That's why I said that if you don't get the money within 14 days, you can contact us and we will try to help you with the complaint.
But I would be very happy if this could be resolved without our intervention.
Good luck.??
4 m?nader sedan
Thank you I will come back and let you know if I get the funds.
Forum and Reviews Administrator
4 m?nader sedan
Thanks for your willingness, I'll be waiting.??
