2 ?r sedan
Om du vill diskutera n?got relaterat till UBERLucky Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
UBERLucky Casino – generell diskussion
Head of Community & Social Media
2 ?r sedan
Jag v?ntar p? att Uberlucky ska betala ut 190 euro via Inpay. Idag ?r andra arbetsdagen och jag har fortfarande inte mina pengar p? mitt bankkonto. ?ven om jag direkt fick bekr?ftelsen och som en genomf?rd betalning. Enligt supporten tar det 3 till 5 dagar. S? vitt jag vet kan du l?sa p? sidan Inpay att betalningar inte tar l?ngre tid ?n 30 minuter, jag har redan l?mnat in ett klagom?l h?r och jag hoppas att n?gon kan hj?lpa mig. Jag har ?ven sk?rmdumpar av betalningen.
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hello there.
I'm sorry to say that - but at this point, we won't most likely help you. We allow all casinos 14 full days to verify the account and send the money.
The main question is whether or when the transaction is carried out by the casino. Those 3 to 5 days are the deadline for the casino - its payment provider, not for the Inpay transactions, I'm afraid.
You should be patient for now. Ask the casino for the transaction confirmation if you like and let us know.
2 ?r sedan
H?r ?r den genomf?rda transaktionen fr?n mitt konto, jag tror inte att de skickade pengarna till inpay, det tar 30 minuter!
Automatiskt ?versatt:
2 ?r sedan
2 ?r sedan
F?r mig ?r det konstigt att de s?ger att de skickade det p? 5 min. Enligt Inpay tar en realtids?verf?ring max 30 minuter internationellt
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hi there.
I believe I explained the difference already, but I'll try that out again.
In some casinos, what the screenshot shows could mean the transaction was processed by the casino to ITS PAYMENT PROVIDER. Until the payment provider carries out the transfer of funds, those 30 mins do not count.
You wrote that yourself: "According to Inpay, a real-time transfer takes a maximum of 30 minutes internationally" The part you're missing is when exactly the payment provider sends the money to Inpay.
Ask Inpay about this transaction. I'd love to hear whether the money has been sent.
Can you do that?
2 ?r sedan
Jag fick mina pengar efter 4 dagar ?rendet kan avslutas
Automatiskt ?versatt:
2 ?r sedan
I withdrew 3 weeks ago, money has not arrived. have done everything with verification, been good for 2 weeks. I have played on football and winter sports. they need to call me for internal check, I don't know why. Is it because I am a girl? And they never call me as well
I am not happy with the service, avoid this bookie. but will update what will happend.
Head of Community & Social Media
Head of Community & Social Media
2 ?r sedan
Verification calls have nothing to do with your gender. Your account might be flagged by their internal system for any reason and they just need to verify the account owner.
2 ?r sedan
Yes, but my account has been verified for 2-3 weeks, nothing has happened. they are draining time. this is not good customer service. be aware.
Head of Community & Social Media
2 ?r sedan
You might be right. It's really possible that they just try to get some extra time and they hope you'll cancel your withdrawal and lose the money. On the other hand, you never know what happened. Just imagine there could be someone logging into the casino from the same IP address that you used in past. You don't need to be aware of it, but it could happen and that's just one of many examples.
2 ?r sedan
Now it has been 4 weeks, still nothing happening. 
Social Media & Community Specialist
2 ?r sedan
Hello there.
We are not in a position to check what may cause or better is still causing the issue, so I feel the complaint should help move things in the right direction.
If you agree, submit the complaint here:
http://www.kpvfaw.com/complaints
2 ?r sedan
Uberlycky license expires 21.03.2023... i dont know what is the consequent... but in 4 days they will be no able to offer casino, bookies etc?
Social Media & Community Specialist
2 ?r sedan
Hello there.
Well, it doesn't mean the casino is about to be closed. There are many unlicensed casinos, so the license isn't the most crucial condition in the business. ??
Care to update us? Use the "let us know feature" please:
Just under the pros and cons in the overview tab.
2 ?r sedan
ok i just read that they have 2 other license ??
1
Social Media & Community Specialist
2 ?r sedan
Wow! Better than nothing! ?? Thanks again.
Which is the second aside from Curacao one, please? I checked our system and as far as I can tell, we know only about this one. ??
2 ?r sedan
Both are from Curacao ?? First one is gambling license and 2nd one is financial license i think
XCM provides a comprehensive suite of financial and fiduciary services based on a unique private label
Xecutive Corporate Management (XCM) is an independent, privately held provider of professional fiduciary services headquartered in Willemstad, Cura?ao. Our team is dedicated to providing private and corporate clients with a broad range of international tax structures and corporate trustee services. XCM offers a comprehensive suite of professional services to clients around the globe designed to achieve their business and personal needs.Xecutive Corporate Management operates under licence number 0131TRUSTRP, granted by the Central Bank of Cura?ao and Sint Maarten.
