10 m?nader sedan
Om du vill diskutera n?got relaterat till Welle Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
Welle Casino – generell diskussion
Head of Community & Social Media
10 m?nader sedan
Shafi
10 m?nader sedan
Is that your name, perhaps?
8 m?nader sedan
This is some kind of tragicomedy when it comes to the loyalty bonus policy. I deposited more than 400 euros there and the only thing I can count on are wellecoins. According to calculations, I have collected a total of over 380 coins. Which allows me to buy 3 bonuses of 10 euros with a wagering of 30x. This is some kind of mockery of players. No cashback program. You have to be patient and collect all the wellecoins from the calendar. It seems to me that few people play in this casino. The second thing related to RTP. The best variant for the casino's profits was purchased, and the third is that the avaiator game in this and other casinos is an absolute fraud. Based on artificial intelligence, it takes away all your high bets in the blink of an eye. Will any authority take care of this criminal procedure? The same pattern in every casino. High multiplier only with bets max up to 5 euros. When you bet more than 10 euros the multiplier never exceeds 4x. Read on the internet how much information there is about this game, that it is a complete fraud and total manipulation.
Social Media & Community Specialist
8 m?nader sedan
I get it - better avoid its loyalty program. Since we have many times discussed the RTP, I'll skip another occasion. I hope you don't mind. As long as there is no direct way to investigate games authenticity, I prefer not to oppose. ??
4 m?nader sedan
I won a large amount of money and now they are checking my winnings... Is this real?
Legitimacy Check... Why??
Community & Complaints Administrator
4 m?nader sedan
What exactly do they check now? Is it maybe your gameplay? Or they asked you to go through the KYC?
All these checks are pretty normal in online casinos, to tell you the truth.
4 m?nader sedan
""We would like to inform you that verifying the legitimacy of bets is a standard procedure on our project in several cases.
These additional check-ups typically take up to 7 business days. We appreciate your patience during this time, and you will be promptly notified as soon as the process is complet""
e.
Community & Complaints Administrator
4 m?nader sedan
So they need to check your game play indeed. Let us know whenever they are done with that, please. Hopefully it won't last long.??
2 m?nader sedan
Trying to cash out 1k at a time since yesterday (total winnings 13k) had a max win on nolimit and another 4.500x on another slot. I know that checks are normal but i'm not getting any info except that "they're waiting for a reply from the relevant department". Just crossing fingers that i won't have to open complaint. Will let you know once it's solved
1
Forum and Reviews Administrator
2 m?nader sedan
Congratulations on winning a nice sum of money.
As you said, a check is common with such wins and so you will have to wait until the investigation is over, but obviously the casino has nothing to tell you yet. This can take a few days, so be patient and try to hang in there. If something happens, let us know and we will try to help. ??
1
2 m?nader sedan
Thanks Jaro, i've used the complaints form successfully in the past against another casino so i know you guys are helpful!
Got an e-mail yesterday confirming that they are indeed doing a legitimacy check on the bets. Hoping it gets resolved quickly and i start receiving the money!
Community & Complaints Administrator
2 m?nader sedan
Sent an e-mail to their department yesterday asking if there's any updates, still no reply.
Community & Complaints Administrator
2 m?nader sedan
It must be frustrating. Right?
Please try to stay patient and wait until Monday. Hopefully until then you'll get some answers. ??
2 m?nader sedan
Got my reply today, my bets were verified successfully. Placed a withdrawal order, i'll let you know when they send
Edit: Just received my first 1k
?ndrad
1
Community & Complaints Administrator
2 m?nader sedan
Great news!
And waiting for more to come. Right?
Have you requested another one right away?
They have these withdrawal limits:
2 m?nader sedan
Just an update, i reached the 5k limit withdrawal last week. Got informed that i could withdraw again yesterday however there seems to be a bug at their system and it's still showing my limit as exhausted.
Talked to their live chat they told me i should be able to withdraw and delete cookies etc, however the problem is on their end, they said they'll check it out and contact me but so far no reply.
Was wondering if anyone else has experienced this issue?
Community & Complaints Administrator
1 m?nad sedan
So, you just don't have the option to withdraw for now because you reached the max cash out. Right?
In case they are not able to fix it, you'll need to wait till next week to be able to withdraw.
Well, it surely would be great if you could withdraw faster, of course.
