Hi,

I have just read through some open complaints out of interest and had to be very surprised, because Casino Guru demonstrably contradicts itself here with regard to the statement in the last post that the two affected casinos have nothing to do with each other, because exactly the opposite - that is, that the two Casinos do have the same management - they do... according to Raptor Casino's own Casino Guru review!

Here's the complaint:

https://www.www.kpvfaw.com/raptor-casino-the-player-requires-a-complete

Therefore, I think that the complaint of the user is very well justified!

Hi,

ich habe mir gerade interessehalber einige offene Beschwerden durchgelesen und musste mich schon sehr wundern, denn Casino Guru widerspricht sich hier nachweislich selbst bezüglich der Aussage im letzten Beitrag, dass die beiden betroffenen Casinos nichts miteinander zutun h?tten, denn exakt das Gegenteil -also dass die beiden Casinos sehr wohl das selbe Management besitzen- ist der Fall... und zwar laut der eigenen Angaben in der Casino Guru-Bewertung vom Raptor Casino!

Hier die Beschwerde:

https://de.www.kpvfaw.com/raptor-casino-der-spieler-fordert-eine-vollstandige

Deshalb finde ich, dass die Beschwerde der Userin sehr wohl gerechtgertigt ist!

Hej,

Jag ?r ledsen - kunde inte hitta detta klagom?l och f?rst?r inte hela inl?gget.

Detta ?r de aktuella klagom?len:

Om du kan f?rklara mer, kan vi prata om det antar jag.

Hello,

this current complaint is exactly what I mean (my link is to this one).

Petronela mentions here in the last post that the Amok and Raptor Casino are not related in any way, but exactly the opposite is mentioned in your Raptor Casino post - namely that these two casinos do have the same management or are related.

Now understood? ??

Hallo,

genau diese aktuelle Beschwerde meine ich (mein Link bezieht sich auf diese).

Petronela erw?hnt hier im letzten Beitrag, dass das Amok- und Raptor Casino in keinster Weise verwandt sind, aber genau das Gegenteil wird bei eurem Raptor Casino-Beitrag erw?hnt - n?mlich, dass diese beiden Casinos sehr wohl das selbe Management besitzen bzw. verwandt sind.

Jetzt verstanden? ??

V?l,

Jag finner det nu obefogade klagom?let ( h?r , din l?nk fungerar inte), men jag f?rst?r fortfarande inte vilket inl?gg du menar. ??

B?da casinona ?gs av olika f?retag och ?ven licenser ?r olika.

Raptor Casino

Amok Casino

Jag kollade Raptor's Casino General Discussion men hittade ingenting.

Vad saknar jag fortfarande, sn?lla?

Hello, I here the sender of the complaint!

I also think my complaint was more than justified! It's unfortunate that the casino guru treated the complaint so calmly and considered it an unwarranted complaint.

Raptor casino is indeed a sister company of amok casino and I got this information from their customer service as well, but casino guru just ignored this matter.

I have a lot of evidence that behind Raptor Casino is the infiniza limited company, what does it belong to (amok, mountaingold, refuel, etc.)

all these casinos belong to the same partnership program, which means they are sister companies. This fact can also be found on Raptor Casino's website when you click on the afflicates section. I have also received an official email from afflicates affiliate program where they confirm that they are sister casinos.

I think casino guru acted irresponsibly with my complaint and rejected it even though the facts say otherwise, and I'm not the only one who noticed this.

they clearly acted irresponsibly towards me.

Hei, min? t??ll? valituksen l?hett?j?!

mielest?ni my?s valitukseni oli enemm?n kun perusteltu! On ik?v? asia ett? casino guru suhtauitui valitukseen n?in leppoisasti ja piti sit? aiheettomana valituksena.

raptor casino on todellakin amok kasinon sisaryhti? ja t?m?n tiedon sain heid?n asiakaspalvelijalta my?s, mutta casino guru vain ohitti t?m?n asian.

minulla on paljon todisteita, ett? raptor casinon takana on infiniza limited yhti? mihin kuuluu (amok, mountaingold, refuel, jne)

n?m? kaikki kasinot kuuluvat samaan kumppanuus ohjelmaan mik? tarkoittaa, ett? he ovat sisaryhti?it?. T?m?kin tosi asia selvi?? raptor casinon verkkosivuilta kun painaa afflicates kohtaa. Olen my?s saanut afflicates kumppanuus ohjelmalta virallisen s?hk?postin miss? he vahvistavat heid?n olevan sisarkasinoita.

mielest?ni casino guru toimi valitukseni suhteen vastuuttomasti ja hylk?si sen vaikka tosiasiat puhuvat muuta, ja en ole ainoa joka t?m?n asian huomasi.

minua kohtaan toimittiin vastuuttomasti selke?sti.

Hi Radka.

yes you are right they operate under a different license. Raptor runs under the curaco license and amok runs under the mga license. But they have the same management, the same owner, they are sister companies.

if you go to Raptor Casino's page you will see their partners (sister casinos) at the bottom and there is amok casino. If you browse Raptor Casino's terms of use, you can notice that INFINIZA LIMITED is mentioned in the terms of use, which is behind amok casino. Raptor casino has 100% the same conditions as amok casino. Their affiliate program confirmed to me that they are sister companies.

the fact that the casinos operate under a different license does not exclude the fact that they could not be sister companies. So my complaint was justified.

the internet is also full of information about their sisterhood.

I think Petronela acted wrongly by rejecting my complaint and not taking the facts into account.

Hei Radka.

kyll? olet oikeassa he toimivat eri lisenssin alla. Raptor toimii curaco lisenssin alla ja amok toimii mga lisenssin alla. Mutta heill? on sama johto sama omistaja, he ovat sisaryhti?it?.

jos menet raptor casinon sivulle n??t alhaalta heid?n kumppanit (sisarkasinot) ja siell? on amok kasino. Jos selaat raptor casinon k?ytt?ehtoja voit huomata ett? k?ytt?ehdoissa mainitaan INFINIZA LIMITED joka on amok kasinon takana. Raptor kasinolla on 100% samat ehdot kuin amok kasinolla. Heid?n kumppanuusohjelma vahvisti minulle, ett? he ovat sisaryhti?it?.

se, ett? kasinot toimivat eri lisenssin alla ei pois sulje sit? asiaa etteiv?tk? he voisivat olla sisaryhti?it?. Joten valitukseni oli kyll? perusteltu.

internet on my?s t?ynn? tietoa heid?n sisaruudestaan.

mielest?ni Petronela toimi v??rin kun hylk?si valitukseni eik? ottanut tosiasioita huomioon.

Hall?,

Jag ?r ledsen att s?ga det men jag h?ller helt med om resultatet av klagom?let . Problemet ?r att Petronela f?rklarade att det inte finns n?got som ett "systercasino" n?r det kommer till spelarens skydd genom sj?lvuteslutning.

"Som jag n?mnde flera g?nger tidigare, om du inte har beg?rt sj?lvuteslutning fr?n Raptor Casino direkt, finns det inget vi kan hj?lpa dig med . Jag h?ller helt med om att det skulle vara idealiskt om en spelare beg?r sj?lvexkludering fr?n ett kasino och ?r automatiskt skyddad i alla systerkasinon. Tyv?rr ?r detta inte standardpraxis ?n."

Det ?r viktigt att f?rst? hur verksamheten fungerar och f? f?rm?gan att sj?lvutesluta sig ordentligt i framtiden, snarare ?n att klaga p? hur fel allt ?r. Det ?r det, men vi kan inte ?ndra p? det. Standarderna ?r som f?rklarats, ha det alltid i ?tanke och lita bara p? dig sj?lv f?r att sj?lvutesluta dig korrekt. Det betyder att du alltid utesluter dig sj?lv direkt i varje kasino och f?rv?nta dig inte att kasinon skulle informera varandra om din beg?ran – det g?r de vanligtvis inte. ??

Tr?kigt men sant.

Thanks for the reply Radka.

I still think this is very contradictory. the contradiction is caused by this fact:

new casinos open every month, the same operators open new casinos. A problem player from your point of view is never safe because he should send emails to new casinos every month asking for self-exclusion. Is there any logic to this? This logic is not even brought by mgan's Game license or curaco's game license.

on the other hand, a player who requests in his email to be permanently excluded from AFFILIATED COMPANIES should be protected immediately, not only at the casino where he requested, but also from sister casinos because the player requested so. If you read the terms and conditions of the casinos, it is clearly mentioned there "tell us if you want the self-exclusion to also extend to the sister company's casinos"

I received a response to my blocking request:

We care about our players and take responsible gambling seriously here and at our sister casinos. We can now confirm that your game account has been closed according to our responsible Gaming policies

Kiitos vastauksesta Radka.

Olen edelleen sit? mielt?, ett? t?m? on hyvin ristiriitaista. ristiriidan aiheuttaa t?m? seikka:

kasinoita aukee kuukausittain uusia, samat operaattorit avaavat uusia kasinoita. Ongelmapelaaja teid?n n?k?kulmastanne ei ole koskaan turvassa sill? h?nen pit?isi joka kuukausi l?hetell? s?hk?posteja uusille kasinoille pyyt?en itsesulkua. Onko t?ss? logiikkaa? T?t? logiikkaa ei tuo edes mgan pelilisenssi eik? curacon pelilisenssi.

kun taas pelaaja joka pyyt?? s?hk?postissaan pysyv?? pois sulkemista my?s SISARYHTI?ILT?, Pit?isi olla suojattu heti ei vain sill? kasinolla mist? pyysi vaan my?s sisarkasinoilta sill? pelaaja niin pyysi. Jos luet kasinoiden ehdot siell? selke?sti mainitaan "mainitse meille jos haluat itsesulkemisen ulottuvan my?s sisaryhti?n kasinoihin"

min? sain vastauksen sulkupyynt??ni:

We care about our players and take responsible gambling seriously here and our sister casinos. We can now confirm that your game account has been closed according to our responsible gaming policies

Hej Lolna123,

Tack f?r den h?r uppdateringen. Tyv?rr ?r v?r po?ng fortfarande densamma - s?dan praxis ?r inte en standard, d?rf?r anser vi att det inte ?r en bra idé att n?rma sig s?dana tvister p? ett annat s?tt. Vi skulle l?tt kunna p?verka spelare att tro att det r?cker med att be om sj?lvuteslutning i ett kasino inom samma grupp eller ?gare.

Enligt v?ra rika erfarenheter - det ?r det inte. Vi f?redrar alltid det s?krare s?ttet. S? vi r?der spelare att sj?lvutesluta sig direkt i varje enskilt casino. Detta ?r det s?kraste s?ttet - det ?r allt vi bryr oss om.

Vi beh?ver inte s?ga att det du beskrev inte h?nder, MEN det b?r ?nd? betraktas som ett undantag.

Jag f?rst?r ditt tillv?gag?ngss?tt, ta v?rt som en f?rsiktighets?tg?rd.

Jag ?r glad att du fick den h?r bekr?ftelsen, men f?r mig st?r det inte att bekr?ftelsen gjordes p? grund av din beg?ran p? annat h?ll. Det s?ger bara att andra kasinon i gruppen ocks? v?rdes?tter ansvarsfullt spelande.

F?rklara g?rna vidare.