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HemForumKlagom?lsdiskussionHow can I respond to a complaint?

How can I respond to a complaint?

4 ?r sedan av fairspincasino
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7 623 visningar 8 svar |
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4 ?r sedan

Good day,


Kindly advise me on how I can respond to a complaint.


One user has filed a complaint against Fairspin, the casino I represent. I would like to respond to it. But there is no "Reply" button in the thread or something like this. I can't post messages. 


Please advise me on how I can submit the response to the thread: http://www.kpvfaw.com/fairspin-casino-player-has-succeeded-in-opening-an


file

4 ?r sedan

Hello Fairspin Casino. 

Thank you for reaching us. I am very sorry but we are experiencing technical difficulty with your account. I will personally contact you as soon as it is fixed.

Please, let me know if you have any questions or require further assistance. 

2 ?r sedan

bara problem

Automatiskt ?versatt:
Epedro46
2 ?r sedan

God kv?ll!


Vi ?r mycket ledsna att du hade denna upplevelse p? v?r sida.


Vi arbetar redan med att unders?ka din situation och g?r allt vi kan f?r att l?sa det s? snart som m?jligt, och s? snart vi har en l?sning kommer vi att kontakta dig och meddela dig om det.


V?nliga h?lsningar,

fairspin,

Automatiskt ?versatt:
2 ?r sedan

Klar. Jag informerade dig om mitt till?gg till spelet den 28/10/2022. Inte nog med att de inte respekterade henne, utan de h?ll kontot aktivt, d?r jag satte in mer ?n 5000 dollar under tiden. Jag har ett v?ntande uttag sedan 2022-10-29, vilket de inte heller gjorde och de har gjort sig lustiga. Varf?r accepterar de inte bara kryptovalutor? Tar du emot dollar och euro? Men d? ?r det sv?rt att betala, eller hur?

Ditt beteende ?r bara skamligt.

alla borde veta hur du agerar

Automatiskt ?versatt:
2 ?r sedan

God kv?ll!


Vi ?r mycket ledsna att du hade denna upplevelse p? v?r sida.


Vi arbetar redan med att unders?ka din situation och g?r allt vi kan f?r att l?sa det s? snart som m?jligt, och s? snart vi har en l?sning kommer vi att kontakta dig och meddela dig om det.


V?nliga h?lsningar,

fairspin,

Automatiskt ?versatt:
2 ?r sedan

Like you resolved my problems ? My complaints is still open in casino guru and you never replied.

My problems :

I open an account and asked if you accept french and about the withdrawal delay and you were ok.

Few weeks after I had a problems with deposits. I deposit several times and on your casino the page of payment stayed blank, so I did again, and my bank account was debt for all amount ! I've contacted you on chat, and you said you need to investigate. I've sent all proof, and debt (same time as the others) and you were able to compare and even checked with logs and bets.

You said it was credited and Iv'e played it, which has no sence with the bet..


On the same chat, Iv'e ask you about KYC and you told me, I can't because I'm french, and that I couldn't withdraw more than my deposit, but only less...

Its a total scam... Casino Guru is aware and saw all screenshot.


I just want my money back.

Tamera
2 ?r sedan

Hello,

I just want to correct you a bit. You have probably missed this answer:

file

Kindly check your complaint, the team is working on that.


2 ?r sedan

Hello,

I just want to correct you a bit. You have probably missed this answer:

file

Kindly check your complaint, the team is working on that.


2 ?r sedan

Hi,


I've sent all screenshot and reply to that by email, can you check or do I have to reply using the link ?

Tamera
2 ?r sedan

Hi,

I can see your last response, so I'd say that the complaint is in order. I think that Nick should respond to you soon.


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