That's not true, the KGC Kahnawake Gaming Commission forced Leon and Twin Casino, from the Moonlite NV Group, to return all the money deposited in the house because it was proven that it was already self-excluded in the past. CEG Cura?au E Gaming forced Casino BetOnRed and Uno Digital Media BV to return €820 last week for the same reason. If there is sufficient evidence and the customer is right, the regulatory authority will help!

but in this case as with Antillephone NV and the Complaince team is Emoore NV.. both with very bad reputation.. they rarely respond to anyone. But the case of Roku and BetTilt has already been handed over to the regulatory entity... but Antillephone NV has not yet given a decision nor has it responded

N?o é verdade isso, a KGC Kahnawake Gaming Commission obrigou a Leon e Twin Casino, do Grupo Moonlite N.V a devolver todo o dinheiro depositado na casa porque ficou provado que já estava auto excluído no passado. A CEG Cura?au E Gaming obrigou o Casino BetOnRed and Uno Digital Media B.V. a devolver 820€ a semana passada pelo mesmo motivo. Se existirem provas suficientes e o cliente tiver raz?o, a entidade reguladora ajuda!

mas neste caso como é com a Antillephone N.V e a equipa de Complaince é a Emoore NV.. ambas com muito má reputa??o.. raramente respondem a alguém. Mas o caso da Roku e BetTilt já está entregue á entidade reguladora.. mas a Antillephone N.V ainda n?o deu a decis?o nem respondem

If the Casino is "big" and makes a lot of money, it won’t close from one moment to the next. Take the case of Casino Leon Bet.. they refunded me €9360 very quickly so as not to get upset or tarnish the reputation of the Casino.. and it is also an illegal Casino in Portugal. However, the regulation of KGC, which curiously comes from your country Canada ????, is much better than that of Cura?ao. The Kahnawake Gaming Commission helped me a lot. The CEG too... the problem with the illegal casinos in Cura?ao are practically all sublicenses issued by Antillephone NV

Se o Casino for "grande" e faturar bastante n?o vai fechar de um momento para o outro. Veja o caso do Casino Leon Bet.. devolveram-me 9360€ até rapidamente para n?o se chatearem nem manchar a reputa??o do Casino.. e também é um Casino ilegal em Portugal. No entanto a regula??o da KGC que curiosamente é do seu país Canadá ???? é muito melhor do que a de Cura?au. A Kahnawake Gaming Commission ajudou-me imenso. A CEG também… o problema com os casinos ilegais de Cura?au s?o todos praticamente com sub licen?as passadas pela Antillephone N.V

Hi, how do you know that the CEG decided that it has to be paid back?

the whole UNO Digital group is totally shady

Hi, woher weist du dass die CEG entschieden hat, dass es zurückgezahlt werden muss?

die ganze Gruppe von UNO Digital ist total zwielichtig

Because they have already refunded my money, and before the CEG Regulator's decision they didn't even respond to loool emails or when they did respond it was to say that it was impossible to recover money spent on gambling. After CEG's decision, they quickly sent an email apologizing and asking for my IBAN to carry out the transfer.

Came directly from the parent company

€820 Transfer "Udm Processing Services Ltd"

Porque já reembolsaram o meu dinheiro, e antes da decis?o do Regulador CEG nem respondiam aos emails loool ou quando respondiam era para dizer que era impossível reaver dinheiro gasto em jogo. Depois da decis?o da CEG, rapidamente enviaram um e-mail a pedir desculpa, e a pedir o meu IBAN para efectuarem a transferência.

Veio diretamente da empresa matriz

Transferência De 820€ "Udm Processing Services Ltd"

Thanks for your answer. OK, can I ask what the refund was for? Was it a collected profit or the deposit?

Danke für deine antwort. Ok, darf ich mal fragen für was die Erstattung gewesen ist? War es ein eingezogener Gewinn, oder die Einzahlung?

K?mpa till slutet grabbar! Jag har f?tt tillbaka pengar fr?n Leon (9360€) BetOnRed (820€) och nu saknas det 4500€ fr?n Roku/BetTilt. Detta var alla hus som jag tidigare var sj?lvexkluderad, och som jag kunde bevisa att det inte var n?gon KYC eller spelarskydd ?ven med h?ga ins?ttningar!

Pengar spenderade p? spel! Jag ?r en beroende spelare, redan sj?lvutest?ngd fr?n detta kasinon.. men de lockade mig alla tillbaka med erbjudanden fr?n VIP-chefer... loool h?ga bonuserbjudanden.. Jag menar, de borde inte ens kontakta en sjuk spelberoende.. deras fel ! F?rlorade n?stan mitt liv till detta kasinon!

Great. ?? I'm happy for you ??

I also have a case pending with CEG, but in my case it's a refund of the deposit because my country is not allowed. Guru doesn't process such cases without winnings, which I can completely understand. The whole group deleted the existing players at the beginning of the year, but you can register again. For me, these are not clear rules. I also excluded myself after that, but I still get advertising from everyone in the group!

Prima. ?? Freut mich für dich ??

ich habe auch einen Fall bei der CEG in Bearbeitung, aber in meinem Fall ist es die Erstattung der Einzahlung, weil mein Land nicht erlaubt ist. Guru bearbeitet solche F?lle ohne Gewinn nicht, was ich vollkommen verstehen kann. Die ganze Gruppe hat Anfang des Jahres die bestehenden Spieler gel?scht aber neu registrieren kann man sich. Für mich sind das keine klaren Regeln. Ich hatte mich danach auch selbst ausgeschlossen aber Werbung von allen in der Gruppe bekomme ich immer noch!

Har du f?rs?kt klaga p? askgamblers, casinomeister och TrustPilot? F?r mer l?jligt som det verkar, det h?r kasinon tar TrustPilot MYCKET mer seri?st ?n n?got annat ?? Jag tror att det ?r f?r att det ?r ett internt klagom?l... som oavsett vilket land du ?r s? finns det bara en TrustPilot-profil f?r varje f?retag/casino ?? s? de brukar svara d?r.. ?ven deras efterlevnadsteam svarar eller kommer att ringa dig f?r att f?rs?ka n? en aff?r. Med BetOnRed gjorde TrustPilot-klagom?let ?terbetalningsprocessen mycket snabbare. F?rs?k att klaga s? mycket du kan.

CEG och Kahnawake Gaming Commission ?r faktiskt bra tillsynsmyndigheter om du har r?tt bevis och vet hur man g?r r?tt klagom?l! Jag skrev till och med till guvern?ren p? Cura?au ?? Jag gick till det extrema

I recognize myself there. I also go to extremes. I wrote via the governor's contact form without success. Do you have a direct email for me? ?? good tip with trustpilot, thank you very much,

Da erkenne ich mich wieder. Ich gehe da auch bis ans ?u?erste. Ich hatte über das kontaktformular des Gouverneur geschrieben ohne Erfolg. Hast du eine direkte email für mich? ?? guter Tipp mit trustpilot, vielen Dank,

men med Antillephone NV ?r historien annorlunda!... Jag tror att tillsynsmyndigheten ?r ?nnu mer kn?pp ?n deras licensierade kasinon ?? de svarar n?stan aldrig, deras hemsida ser ut som gjord av en ung IT-student, de har inte n?stan n?gra kontakter.

Vilket casino ?r det? Om jag kanske vet.

eftersom det kan vara ett kasino som ?r licensierat av CEG och har en annan regulator eller licens. N?gra av dem har 2 eller 3, Leon och Twin har KGC och Antillephone.

Och beroende p? kasinot kan de ha ett efterlevnadsteam som hanterar dem f?rutom regulatorn. Som mitt fall vet med Roku/BetTilt.. Antillephone NV svarar inte, men jag m?rkte p? Roku Bets webbplats att de regleras av eMoore NV:s efterlevnadsteam... s? jag skickade ett e-postmeddelande till eMoore och de kontrollerar redan ?rendet med Antillefon!

lita p? mig, kasinon tar TrustPilot mer seri?st ?n regulatorn ibland ??

men f?rs?k att n? casinots efterlevnadsavdelning! Eller om du har tur kan de hanteras av ett externt f?retag

As for the refund, it's Bet on Red for me too. But they don't answer me personally. Last year I already had a big complaint here with Guru and the Ceg about the sister casino ninecasino. Believe me, they would never answer me. I don't even get a transaction list from them.

but I completely agree with you about Antillephone.

wegen der Erstattung ist es bei mir auch Bet on red. Die antworten mir pers?nlich aber nicht. Ich hatte letztes Jahr schon eine dicke Beschwerde hier bei Guru und der Ceg wegen dem Schwesterncasino ninecasino. Glaub mir, die würden mir nie antworten. Ich bekomme nicht mal eine Transaktionsliste von denen.

aber mit Antillephone geb ich dir vollkommen recht.

K?nner du n?gon fr?n Antillephone NV som CasinoGuru kan kontakta? Eller Roku Bet, BetTilt. Deras efterlevnadsteam ?r eMoore NV ett mycket v?lk?nt f?retag inom spelbranschen. De hanterar, hanterar klagom?l, godk?nner licenser, hj?lper dig att ?ppna ett kasino fr?n grunden... s? jag tror att det ?r bra att b?rja! Jag har skickat ett e-postmeddelande till eMoore Compliance-teamet och de svarade snabbt och sa att de kommer att unders?ka fallet!

kanske om n?gon h?r fr?n CasinoGuru skickade ett e-postmeddelande med skulle My case vara snabbare ...

De anv?nder

[email protected]

C [email protected]

[email protected]

[email protected]

Is there any way to see which casinos they support? I also have a case involving Bizzo, operated by Tech Solution NV

Antillephone answered me once and then such an extremely unfriendly answer, I was really stunned

Kann man irgendwie sehen, welche Casinos von denen betreut werden? Bei mir geht es auch noch um einen Fall von Bizzo, betrieben von Tech Solution N.V.

Einmal hat Antillephone mir geantwortet und dann auch noch eine so extrem unfreundliche Antwort, da war ich wirklich fassungslos

Bror jag kan hj?lpa dig med BetOnRed!

Skriv till Uno Digital Media BV och s?g att du avsl?jar fallet p? TrustPilot

deras e-post ?r [email protected]

Skicka den med CC

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

Hoppas det h?r hj?lper!

[email protected] that the email from the governor? How quickly did you get a response?

At rg@uno-dm I wrote a month ago without success ??

[email protected] ist das die Mail vom Gouverneur? Wie schnell hast du da eine Antwort erhalten?

An rg@uno-dm hab ich schon vor einem Monat geschrieben ohne Erfolg ??

Yes it is. But did you put CEG and BetOnRed support in CC in the email? Along with everyone else I sent you now? It is important that the detailed email is sent to all these emails.

Sim é. Mas colocaste a CEG e o suporte da BetOnRed em CC no email? Juntamente com os outros todos que te mandei agora? é importante que seja enviado o email detalhado para todos esses emails.

No, I didn't do that, it's a good idea. The Ceg wrote to me a week ago saying that everything regarding the complaint had been received and that a decision would be made within 2 weeks and that no comments or emails could be written during this time.

Nein, das habe ich nicht gemacht, ist eine gute Idee. Die Ceg hatte mir vor einer Woche geschrieben dass alles zur beschwerde eingegangen ist und innerhalb von 2 Wochen eine Entscheidung getroffen wird und in dieser Zeit keine Kommentare oder Emails geschrieben werden dürfen.