1 ?r sedan
I have just seen that’s shocking,
how much were you being refunded of may I ask?
Jokabet-breaking there terms and conditions and letting me gamble hundreds without anything put in p (sida 2)
1 ?r sedan
Same here, mine was around ￡1500
1 ?r sedan
They haven't given me anything back at all.
1 ?r sedan
Have you gone on live chat to request update on your refund?
1 ?r sedan
Yeah I've sent over 20 or more emails everyone is ignored
1 ?r sedan
That’s how I feel aswell, I’m trying to figure out what else to do
1 ?r sedan
Hopefully someone can help us here
1 ?r sedan
Hopefully
Community & Complaints Administrator
1 ?r sedan
Hi I've had same issue with this casino they enticed me to gamble with them before Christmas 2023 and I made an complaint against there customer support who told lies they.promise.to return all.deposits on 20th of December 2023 they still haven't they Been ignoring all my emails customer support saying its in process 6 weeks on. They still haven't sent my money to my account
Dear Terence!
Please provide the following credentials so that we can process the refund of the deposited amount:
Bank name -
Bank address -
IBAN -
SWIFT (or BIC) -
Your full name -
Your full country -
Your full address -
Best regards,
Jokabet Risk and Payments Team
1703069768283 ticket number. This has been filled in and returned I've email about 20 times and everyone them has been ignored
I am a vulnerable person I sent all my medical records to them explaining what had happened and they sent that form which was sent back same day I will add a file to the attachment
Kind regards
Mr Terence Dicken
Can you please advise thank you
1 ?r sedan
Hello there. I am sorry you have to go thru this situation. If I may, let me recommend you to submit a complaint here with our team. You can easily do it just by clicking/tapping on this link ??. I am sure our complaint team will do everything they can to get this issue resolved. If you need any help with it, I attach here some useful information for you.
1 ?r sedan
I believe I have already put in a complaint?
im waiting for a reply from the guru and the site
1 ?r sedan
same here I'm waiting for some advice I'm new to all this
Social Media & Community Specialist
1 ?r sedan
I believe I have already put in a complaint?
im waiting for a reply from the guru and the site
1 ?r sedan
Yes, you did. This suggestion was for our most recent addition to the topic, you see? ??
We wanted the player "tezzad44" informed about the possibility.
1 ?r sedan
Sorry just realised,
is there any way yourselfs could contact Jokabet? I see what some posts the casino actually replies
1 ?r sedan
Hello again. The post above was actually meant for you??. Unfortunately right now there is nothing much we can do, so you could try to file a complaint. it is free of charge and I can help you with it, just simply use this link ?? and follow the instructions. Let me know, please, how did you go with it.
1 ?r sedan
I've just open one aswell sorry I'm new to all this
1 ?r sedan
1703069768283 thats my ticket number reference complaint
1 ?r sedan
Hello. I am glad you have successfully submitted the complaint. The team has already started to look at it, so in that note, could you please answer Veronika all the questions, so our team can actually move forward with your case? You can do so easily over here ??. Let me know if you need any other assistance, glad to help ??.
Social Media & Community Specialist
1 ?r sedan
Sorry just realised,
is there any way yourselfs could contact Jokabet? I see what some posts the casino actually replies
1 ?r sedan
Hey there.
I'm sorry for the delay.
Let me check whether I find any activity from this particular casino...
Nope, nothing.
Sadly we have a problem getting in touch regarding open complaint ??
Doesn't look good...
1 ?r sedan
Hey have you had any luck yet
