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Mystake-uttag avvisas (sida 2)

2 ?r sedan av Lippixx
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15 409 visningar 44 svar |
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1 ?r sedan

Hall?! Samma sak h?nder med mig som anv?ndaren lippixx! I mitt fall, samma som han, varje g?ng de ber mig om en sak och n?r du f?r det s? ber de om en annan och vi forts?tter s? h?r efter mer ?n 20 mejl. De l?ser ingenting genom chatten och via e-post g?r de en sak varje g?ng s? att de aldrig verifierar kontot. Jag skulle vilja veta om det finns n?got s?tt att klaga p?.

Automatiskt ?versatt:
1 ?r sedan

Hello. Sorry you find yourself in this unpleasant situation. Do I understand correctly, that you are going thru the verification process right now, correct? When did you request for the withdrawal, please? We give casinos 14 full days for the verification process, as it might be little more time consuming, especially when the first withdrawal is requested. If the casino is not able to verify the player within this timeframe, we recommend the player to submit a complaint here. It is free of charge and our team is always doing the best to get the issue solved. If you decide to do so, just click/tap on this link please. Let us know please, what your next move will be.

Romi
1 ?r sedan

Jag har beg?rt flera uttag f?r att prova! Och de har alla nekat mig, bett mig om diverse dokumentation och sagt till mig att kontakta dem via e-post. Jag har skickat allt flera g?nger och varje g?ng ber de om fler saker. Jag har mer ?n 20 mejl och ingenting men sedan i l?rdags har de inte svarat mig igen, jag vet inte vad n?sta blir. Om de s?ger att de kommer att ge det 14 dagar kommer jag att v?nta och se vad som h?nder och om inte kommer jag att l?mna in ett klagom?l. Tack f?r hj?lpen!!

Automatiskt ?versatt:
Josete
1 ?r sedan

Hello. Sometimes, casinos prefer to reject all withdrawal requests unless the full-scale check is done properly. No wonder players might feel confused, I could say. So now let's focus on the documents for a sec, may I ask if you have had any explanation from the support about why they are asking for more and more documents? Was the reason maybe that you provide those in a wrong format, or that some of your documents were expired, for example? Just trying to understand the reason casino would repeatedly ask for more documents, even though you have already provided them ??. Are you aware of what could the reason be, perhaps?

1 ?r sedan

Jag har ingen aning! F?rst skickade jag det fel eftersom de inte ville att det skulle skannas och de ville att det skulle vara nyligen, inte mer ?n 3 m?nader gammalt, men jag beg?rde ett kortintyg fr?n min bank som signerades elektroniskt dagen innan s? det skulle vara p? tid. De bad mig om ins?ttningarna och jag skickade det ocks? till dem.

Automatiskt ?versatt:
Josete
1 ?r sedan

I see. I'm sorry to say that, but without decent cooperation from the casino's side, it's hard to tell whether the documents are now okay and fully approved. Not much to conclude without the casino's direct response; hence, I'd say it's a good idea to give the casino some time to update you properly.

As you now know, we are here for you, so please let us know about any progress. The complaint is still available, so let's see whether you will need it. With luck, you won't. ??

1 ?r sedan

Inget har g?tt i tiden och allt ?r ett problem f?r att inte betala. Jag har redan gett upp och det ?r vad de vill. Jag m?ste bara varna dig f?r att inte anv?nda Mystake f?r om du vinner pengar kommer du inte att f? dem d?rifr?n.

Automatiskt ?versatt:
1 ?r sedan

Hej Josete, av min erfarenhet, vad jag kan s?ga dig ?r: bev?pna dig med t?lamod.

Mitt fall var v?rre, de hackade mitt l?senord och de drog ut mina pengar. Och det var m?rkligt f?r p? den tiden gick det inte att ta ut pengar fr?n mitt konto av samma anledning som ditt.

S? jag skickade m?nga klagom?l. Bland dessa: sa att jag inte skulle rekommendera mystake l?ngre. Tills de pl?tsligt gav mig tillbaka det de hade tagit ifr?n mig. Sedan bytte jag l?senordet. Och dagen efter b?rjade jag kunna dra tillbaka allt.

Kom ih?g att du m?ste satsa en viss summa av din investering f?r att kunna ta ut. Jag tror det var 1.1

Jag hoppas att det har varit till hj?lp f?r dig. Jag tror att man p? sikt kommer att kunna dra tillbaka det. Ge inte upp.

Automatiskt ?versatt:
1 ?r sedan

Tack s? mycket lippixx! Ja, ja, jag har ocks? satsat p? det... Jag vet inte vad mer de har kvar att beg?ra av mig! Tack s? mycket i alla fall

Automatiskt ?versatt:
1 ?r sedan

Inget har g?tt i tiden och allt ?r ett problem f?r att inte betala. Jag har redan gett upp och det ?r vad de vill. Jag m?ste bara varna dig f?r att inte anv?nda Mystake f?r om du vinner pengar kommer du inte att f? dem d?rifr?n.

Automatiskt ?versatt:
1 ?r sedan

I think if you haven't gotten anywhere in such a long time, you might as well use our free feature - the complaint. 

You can set it up here on this link. ??

If you don't know what to expect from this process, you can refer to this guide for all the answers you need.

If the casino can't help you and you still have a problem, we'll try. Don't give up, and I believe that if you have lasted long enough, you will last some more time and we will see what can be done. 

You gonna go for it? 

1 ?r sedan

Oroa dig inte och tack! Nu n?r jag ?r informerad och att det inte h?nder fler s? ?r jag n?jd. Till slut satte jag in 450 euro av mina pengar och de l?t mig inte ta ut 5000. Lyckligtvis har jag r?d med de 450 euro s? jag kan varna folk som kan f?rlora pengar att de inte har r?d... Jag skulle vara glad!!!

Automatiskt ?versatt:
Josete
1 ?r sedan

What a pity, because I think it's quite a nice sum and in the end you wouldn't give anything for it. 

Nevertheless, I certainly won't force you to do anything if you don't want to. I thought there might be a solution. 

Anyway, I hope you won't have such worries in the future. ??

1 ?r sedan

Nej, Josete... du m?ste forts?tta f?rs?ka skicka mejl varje dag. Och ?ndra ditt l?senord d? och d?, p? grund av hacking.

F?rs?k att skicka mejlet om att du kommer att tvingas att inte rekommendera casinot.

Tyv?rr ?r det l?ngt och dyrt att ta till lagliga medel. Eftersom kasinots huvudkontor ligger p? Curacao.

Jag skulle forts?tta f?rs?ka.. lycka till! ??

Automatiskt ?versatt:
Lippixx
1 ?r sedan

Ja jag forts?tter! Och jag skickar mejl varje dag! Ig?r provade jag ett nytt uttag och de b?rjar be om kortdokumentation som i b?rjan.

Automatiskt ?versatt:
Josete
1 ?r sedan

If you still have problems, feel free to file a complaint with us, as I mentioned, you won't pay anything for it and no matter how it turns out, you can say that you tried to do your best to get your money. I certainly wouldn't let it go if you didn't do anything wrong. 

I hope you can get it all sorted out. ??

Jaro
1 ?r sedan

Ok, hur kan jag uttrycka det?

Automatiskt ?versatt:
Josete
1 ?r sedan

I am glad that you have finally convinced yourself and I firmly believe that you can be helped, although I will not be too hasty and promise a positive ending. 

You can open a complaint at this link. ??

If you would like to read more information about what to expect from the whole process, you can find it in this guide- Complaint Resolution Information and Instructions.

I'll keep my fingers crossed for you in your situation and that everything is resolved fairly. If you have any additional questions just ask, I will be here. ??

1 ?r sedan

Did I see that my mistake, Mystake casino has had 522 complaints here and the Guru still approves of them?

8.8 ???????

Safe?

Are you kidding? Why do you rate them an 8.8?

brmasucci
1 ?r sedan

Well, if we are talking about complaints, they have one single unresolved complaint, which I think is really quite good for so many. I'm not defending the casino of course, but from the number of people who apparently play there, it's a good statistic. 

Of course, why they have such a rating you can find clearly written here. 

file

1 ?r sedan

Jaro,

Have you yourself ever played there? I was excited to find such a diversified lineup of slot manufacturers available. I usually test out a low deposit on casinos I don't know. I wish I could rely on your reviews, but I can't.

I went there, deposited 70USD and to my dismay, more than half the slots failed to load. I like Betsoft for stability, platypus for some fun games, they even have some RTG that I've never seen a site share RTG with any other brands, but they do include some. Another long story short, I'm lucky to salvage 55USD but that was a major struggle. Why? No Betsoft would load, no message and platypus the same way. Would not load. Many others would not load. Terrible news for me.

I am in the U.S. and Betsoft and Platypus are always available in my region. I finally had to contact support. First reply was the usual stalling question can you send a screenshot. Useless. I asked do I really have to send a screenshot of a black, blank page. But I did. Support immediately said that they are not offered in my region. However, when I selected slots that weren't available to me for real, I'd get a message saying so. Support knew nothing else to say to me other than the slot manufacturers decide regional offers themselves and we can't do anything for you. Sorry for the inconvenience.......blah. I don't need an apology and hate when casinos resort to doing that.

Not such a long story short, I apologize. There T&C said nothing about timing of withdrawals so that was a crap shoot. I surprisingly received my withdrawal the next day. To be clear, their FAQ and T&C are very incomplete. The entire experience was awful. Disappointed about the inability to be able to load slots I thought were available. Support giving me bullshit excuses. Trying to salvage any of my deposit, I got lucky, so I knew getting out of there with anything would be almost impossible.

I'll answer any questions you have. In my opinion, and I've played many, many online casinos, is that this casino is far more terrible than you guys say. Incidentally even though I was not asked to try different OS and browsers, I did try another mobile device with the same results. I was told to clear cache and restart browsers. That statement is getting old too. Any gambler knows to do that first. My final conclusive opinion of this casino is they do not live up to the facts you publish here. The bragging of being a large casino proved to be insufficient. I have learned that even the largest and wealthiest online casinos could give a shit about lying and performing very, very poorly. There you have it Jaro. Everyone has an opinion and as a very knowledgeable online casino player, I say you shouldn't even play here. It's a hassle and a very poorly run online casino getting wealthy off of their customers by using low life tactics.

?ndrad
1 ?r sedan

One more thing. They only offer a small sample of the slot machines for each manufacturer they claim to make available.

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