Jag vann runt $2700 totalt efter att ha dragit av bonusen och slutf?rt oms?ttningskraven f?r n?stan tv? veckor sedan. Jag skickade in min verifiering och f?rv?ntade mig att den var klar inom de tv? dagar som de citerade. Efter att ha kontaktat supporten informerade de mig om att e-postadressen i det angivna formul?ret inte fick n?got och instruerade mig att skicka ?ver formul?ret till en annan adress.
Jag informerade dem om att jag har v?ntat hela tiden s? att jag kan ta ut min BTC eftersom BTC-uttagsalternativet inte var tillg?ngligt. Efter att supporten kollade och s?g att det faktiskt inte var tillg?ngligt sa hon att hon startade ett manuellt uttag f?r BTC tisdagen den 19 oktober 2021. N?gra dagar senare kontaktade jag dem igen och fick veta att kolla mina uttagsalternativ och BTC var ett alternativ detta tid.
Jag informerade supporten om att ett manuellt uttag redan var p?b?rjat men hon sa att om jag g?r det sj?lv skulle det prioriteras. Gissa vad? Efter det ?terst?llde de min uttagstid trots den st?ndiga kontakten f?r att st?dja detta, de fortsatte att insistera p? att jag var tvungen att v?nta ytterligare 3 hela arbetsdagar fr?n det datum jag beg?rde uttaget (21 OKT 2012) trots att det fanns ett tidigare manuellt uttag och att en supportagent f?rs?krade mig att g?ra uttaget sj?lv skulle p?skynda uttaget. Bortsett fr?n det p? uttagssidan st?r det att BTC tar 48 timmar! De insisterade fortfarande p? att jag var tvungen att v?nta l?ngre.
Det ?r nu 26 OKT 2021 fyra hela arbetsdagar och nu ber?ttade de f?rst f?r mig att kassaavdelningen kommer att b?rja behandla mitt uttag imorgon och att det kommer att ta ytterligare 3-5 arbetsdagar. Efter att ha svarat att de har h?llit f?rsenat mitt BTC-uttag sedan i tisdags sa supportagenten att jag skulle ha BTC-uttaget i morgon. S? trots alla deras st?danspr?k, deras hemsida TYDLIGT h?vdar 48 timmars BTC-uttag, slutar jag fortfarande med att jag har 7 dagar/6 arbetsdagars f?rsening f?r mitt uttag TROTS alla deras mots?gelsefulla p?st?enden om att de drev upp/p?skyndade/ skyndade p? mitt uttag. Jag ?r ?verraskad ?ver deras processmetoder som helt klart ?r inr?ttade f?r att f? dig att forts?tta satsa. Inte ens slotocash som har s?mre processmetoder kan konkurrera med detta.
I won around $2700 total after deducting the bonus and completing the wager requirements almost two weeks ago. I sent in my verification and expected it done in the two days they quote. After contacting support they informed me that the email address in the provided form didn't receive anything and instructed me in sending over the form to another address.
I informed them that I've been waiting this entire time so I can withdraw my BTC since the BTC withdrawal option was not available. After the support checked and saw it in fact was not available she said she started a manual withdrawal for the BTC on Tuesday OCT 19 2021. A few days later I contacted them again and was told to check my withdrawal options and BTC was an option this time.
I informed the support that a manual withdrawal was already started but she said if I do it myself it would get priority. Guess what? After that they reset my withdrawal time despite the constant contact to support about this they kept insisting that I had to wait another 3 full business days from the date I requested the withdrawal (OCT 21 2012) despite the fact there was a previous manual withdrawal and that a support agent assured me doing the withdrawal myself would expedite the withdrawal. Aside from that on the withdrawal page, it says BTC takes 48 hours! They still insisted I had to wait longer.
It is now OCT 26 2021 four full business days and now they first told me that the cashier department will start processing my withdrawal tomorrow and that it will take yet another 3-5 business days. After responding that they have kept delaying my BTC withdrawal since last Tuesday the support agent said I would have the BTC withdrawal tomorrow. So despite all their support claims, their website CLEARLY claiming 48 hour BTC withdrawals, I still end up having a 7 day/6 business day delay for my withdrawal DESPITE all their contradicting claims that they pushed up/expedited/ rushed my withdrawal. I am beyond peeved at their process methods which are clearly put in place to push you to keep betting. Not even slotocash which has worse process methods can compete to this.
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