Hej,
Jag hittade detta:
"5.6. Spin Palace ?r medlem i gruppen. Du f?r inte beg?ra en bonus om (1) innan du ?ppnar ett konto, du har ?ppnat ett konto p? n?gon annan webbplats inom gruppen och kr?vt en s?dan bonus fr?n en s?dan annan webbplats och (2) efter att ha kr?vt en s?dan bonus fr?n de andra webbplatserna inom koncernen, satsat s?dan tidigare kr?vd bonus och initial ins?ttning mindre ?n 100 g?nger p? onlinecasino som beviljat en s?dan bonus. Under inga omst?ndigheter ska du vara ber?ttigad till mer ?n en registrering bonus ?ven om du har m?jlighet att ?ppna flera konton d?rp? (i till exempel olika valutor eller spr?k). Om ditt konto har krediterats en registreringsbonus f?r vilken du (enligt v?rt eget och obeh?riga sk?nsm?ssiga bed?mning) inte ?r kvalificerad, vi ska retrospektivt ogiltigf?rklara s?dan registreringsbonus och alla vinster som du f?tt efter att registreringsbonusen har krediterats dina relevanta konton. "
Jag k?nner att problemet kunde f?lja: Du anv?nde bonusar (1: a ins?ttning etc.) p? ditt gamla konto som du n?mnde och sedan ?ppnade du ett nytt konto d?r du ocks? kr?vde en bonus. I s? fall s?ger de det
" Vi ska retroaktivt ogiltiga s?dan registreringsbonus och alla vinster som du mottagit efter att registreringsbonusen har krediterats ... "
Det kan vara anledningen till att ditt andra konto st?ngdes. Jag f?resl?r att du v?ntar n?gra dagar tills kasinot ber?ttar varf?r kontot ?r st?ngt, trots att 48 timmar redan har passerat.
Hi,
I found this:
"5.6. Spin Palace is a member of the Group. You may not claim a Bonus if (1) prior to opening an Account, you have opened an Account at any other website within the Group and claimed such a Bonus from such other website and (2) having claimed such Bonus from the other websites within the Group, wagered such previously claimed Bonus and initial deposit less than 100 times at the online casino granting you such Bonus. Under no circumstances shall you be eligible for more than one sign- up bonus even if you are able to open multiple Accounts thereat (in, for example, different currencies or languages). If your Account has been credited with a sign- up bonus for which you (in our sole and unfettered discretion) are ineligible, we shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited to your relevant Accounts."
I feel like the issue could be following: You used bonuses (1st deposit etc.) on your old account that you mentioned and then you opened a new account where you claimed a bonus as well. In that case, they say that
"We shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited..."
That could be the reason why your 2nd account was closed. I suggest you to wait for few more days until the casino tells you why the account is closed, even though 48hrs already passed.