The player from Arizona had fulfilled all withdrawal requirements and had been waiting for her withdrawal for six weeks. Despite referrals and multiple attempts to contact the casino, there was a lack of response. Our team had tried to mediate the situation and invited the casino to respond. However, the casino ignored our attempts and failed to reply within the set time frame. As a result, we closed the complaint as 'unresolved', which negatively affected the casino's rating. Unfortunately, the casino was unlicensed, limiting further action.
Spelaren fr?n Arizona hade uppfyllt alla uttagskrav och hade v?ntat p? sitt uttag i sex veckor. Trots remisser och flera f?rs?k att kontakta kasinot saknades svar. V?rt team hade f?rs?kt medla situationen och bj?d in kasinot att svara. D?remot ignorerade kasinot v?ra f?rs?k och kunde inte svara inom den angivna tidsramen. Som ett resultat st?ngde vi klagom?let som "ol?st", vilket p?verkade kasinots betyg negativt. Tyv?rr var kasinot olicensierat, vilket begr?nsade ytterligare ?tg?rder.
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