Dear Nadmeins85,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Good Day 4 Play Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you made multiple deposits while accepting bonuses in between?
• Have you completed account verification in the casino?
• Have you withdrawn winnings from the casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I made deposits with and without bonus.

The said win was my first in the casino.

Account balance around 700€, unfortunately no proof, who would have seen this coming.

Payout 500€ and documents uploaded a good 10 hours before.

But it was not noticed.

After the betting turnover, I played for a long time to play it safe.

But in the verification you don't see any uploaded documents.

After the cancellation I didn't receive any response from the casino.

Ich habe Einzahlung gemacht mit und ohne Bonus.

Der besagte Gewinn war mein erster in dem Casino.

Kontostand bei um die 700€, leider keine Beweise, wer h?tte sowas kommen sehen.

Auszahlung 500€ und gute 10 Stunden davor Dokumente hochgeladen.

Aber es wurde nicht wahr genommen.

nach den wettums?tze habe ich noch lange gespielt und auf Nummer sicher zu gehen.

Aber in der Verifizierung sieht man nichts von hochgeladen Dokumente.

Ich bekam nach der Arbeit Stornierung auch keine Antwort mehr vom Casino.

I must also say that I was so disappointed that I haven't done anything to date. Because all casinos claim to always be in the right.

This casino claims that I have abused bonuses.

I looked and couldn't find it. Because there are deposits without bonuses between those with bonuses.

I contacted you here because I saw that I am not the only one whose payout was cancelled and confiscated.

Ich muss auch sagen dass ich so entt?uscht war da? ich bis heute nix unternommen habe. Weil alle Casinos nehmen sich das Recht immer im Recht zu sein.

Dieses Casino behauptet dass ich Bonus Missbrauch gemacht habe.

Ich habe nachgeschaut und konnte es nicht feststellen. Denn es gibt Einzahlung ohne Bonus zwischen den mit Bonus.

Ich habe mich hier bei euch gemeldet denn ich sah dass ich nicht die einzige bin wo man die Auszahlung storniert und konfisziert.

Thank you very much, Nadmeins85, for providing the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected])  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Nadmeins85,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Good Day 4 Play Casino representative to join this conversation.

Dear Good Day 4 Play Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello,

I contacted support today to get answers as it was explained to me.

I had played with a bonus for the last 7 deposits and therefore I was penalized for violating the bonus rules.

I clearly expressed my disappointment and said clearly that the casino is definitely not in the player's favor.

Why I wasn't informed that I had to make a deposit without a bonus before withdrawing or whatever.

And that my uploaded documents are still being examined today (if I understood correctly, Google translate!)

And was notified by email, but nothing has happened so far.

This is definitely an unpleasant experience with this casino.

I will not see the money.

I am aware of every risk involved in casinos.

And I think they won't contact us here, what a pity

And thank you for your initiative, Casino GURU.

Hallo,

ich habe mich heute beim Support gemeldet um Antworten zu bekommen und so wie es mir erkl?rt worden ist.

H?tte ich die letzten 7 Einzahlungen mit Bonus gespielt und deshalb wurde ich bestraft, indem ich gegen die Bonus Regeln versto?en habe.

Ich habe klar meine Entt?uschung ge?u?ert und klar gesagt dass das Casino definitiv nicht zum Gunsten des Spielers sind.

Warum ich nicht drauf hingewiesen w?re dass ich eine Einzahlung ohne Bonus machen sollte vor der Auszahlung oder was wei? ich.

Und dass bis heute meine hochgeladen Dokumente untersucht werden (wenn ich das richtig verstanden habe, Google translate!)

Und würde per E-Mail benachrichtigt, bis jetzt nix passiert.

Das ist definitiv eine unsch?ne Erfahrung mit diesem Casino.

Das Geld werde ich nicht sehen.

Ich bin mir jedes Risiko bewusst bei Casinos.

Und ich denke die werden sich hier nicht melden, echt schade

Und danke für ihre Initiative, Casino GURU.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Nadmeins85,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka