Good day, can you assist me?

I was playing at the Grand Spin online casino and won some money. I want to withdraw it, but they are refusing, regardless of whether it's a small or large sum. They are asking me to refill their account several times. Could this be a scam?

Доброго дня Ви можете мен? допомогти?

Я грав в онлайн казино Grand Spin та виграв грош? ? хочу ?х вивести а вони в?дмовляють як в маленьк?й сум? так и в велик?й. Хочуть щоб я знову поповнив ?м дек?лька раз?в рахунок. Може це шахра??

Hello Gfhjhhj,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grand Spin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

I would definitely not recommend to send any money into the casino until we look at the case a little closer.

Looking forward to your answer.

Regards,

Nick

Dear Gfhjhhj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It was Scam. I learned through Crail.

Thanks for the help.

Ето был Скам . Я узнал через Краил.

Спасибо за помощь.

Hello Gfhjhhj,

Do I understand it correctly that we can close the complaint now or is there anything else we could assist you with?

Dear Gfhjhhj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.