This casino said that i have a another acc. In same ip adress. I have been playing more than a half year. And canceled my winning from the bonus. Im so disapointed because they didnt see my history play at happistar casino, And just canceled my winning without saying anything and just give my deposit back.

Dear Safwan ,

Thank you very much for submitting your complaint. Please understand, in a vast majority of casinos, players are only allowed to have one player account per casino. Duplicate accounts are generally closed, and/or winnings confiscated after being discovered.

Are you sure, that no one from your household or using the same IP address created an account at this casino? Please, could your forward communication between you and the casino, in which they accused you of having multiple accounts, to [email protected]? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Im sure im dont have anotjer account. Because im playing at phone. I know its not allowed for have two account in one ip. Im sure know it well. Ah i dont save the conversation with the cs casino. Because i dont want to play again at happistar casino again. Its sure make me very disapointed.

Thank you very much Safwan for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Yea. Thank you

Hello Safwan,

I looked at your complaint and will do my best to help you. I would like to invite HappiStar Casino into this conversation. Can you tell us exactly what happened in this case? Where is the problem with player’s account?

Dear Safwan,

In cases where the casino is not willing to react on our request and we do not have a closer look on the case from both sides our hands are tied. If they won’t reply withing the next week, the complaint will be unresolved and it will negatively influence the casino's rating and other players can read about your experience in our review.

Ok thank you

Dear Safwan,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Juli