Hej moneysharma100,
Vi ?r ledsna att h?ra att du har upplevt problem med v?rt kasino.
F?rst? din frustration, l?t oss p?peka att vi som ett reglerat kasino ?r skyldiga att utf?ra alla n?dv?ndiga s?kerhetskontroller av v?ra spelare och deras ?nskem?l. Tyv?rr kan detta ibland ta lite l?ngre tid ?n f?rv?ntat, s?rskilt i tider med h?g niv? av spelarkontakter, och vi ber om urs?kt f?r eventuella besv?r detta har orsakat.
Observera att vi i g?r kv?ll skickade ett e-postmeddelande till dig d?r vi bad dig bekr?fta om den rekommenderade betalningsmetoden ?r ok f?r dig och vi kan se att du redan har svarat. Vi har nu eskalerat ditt svar till v?rt betalningsteam f?r att behandla d?refter.
Om du har n?gra fr?gor, tveka inte att kontakta oss.
Hi moneysharma100,
We are sorry to hear that you have experienced issues with our Casino.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
Kindly note that yesterday evening we had sent you an email asking you to confirm if the advised method of payment is ok with you and we can see that you have already responded. We have now escalated your response to our payments team to process accordingly.
Should you have any queries, do not hesitate to contact us.
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