K?ra Mirka,
Tack f?r att du uppm?rksammade detta. Vi har unders?kt saken noggrant med v?rt team, och jag ?r glad att kunna ge klarhet.
Den initiala f?rseningen i behandlingen av ett uttag berodde p? en diskrepans mellan den uttagsmetod som kunden beg?rde och den information de l?mnade under v?r KYC-process. Trots v?ra f?rs?k att n? ut via e-post och f?rtydliga uttagsmetoden fick vi tyv?rr inget svar. N?r vi klargjort den n?dv?ndiga informationen fortsatte vi omedelbart att behandla kundens uttag utan ytterligare dr?jsm?l. Jag ?r s?ker p? att de borde ha tagits emot vid det h?r laget.
Dessutom ?r v?rt team glada att informera dig om att kundens nuvarande v?ntande uttag p? $825 ?r planerat f?r godk?nnande idag. Det kan ta upp till 5 arbetsdagar innan pengarna ?terspeglas p? bankkontot.
Om du beh?ver ytterligare f?rtydliganden eller hj?lp, tveka inte att meddela mig.
Dear Mirka,
Thank you for bringing this to our attention. We've thoroughly investigated the matter with our team, and I'm glad to provide clarification.
The initial delay in processing a withdrawal was due to a discrepancy between the withdrawal method the client requested and the information they provided during our KYC process. Despite our attempts to reach out via email and clarify the withdrawal method, we unfortunately did not receive a response. Once we clarified the necessary information, we promptly proceeded to process the client's withdrawals without further delay. I'm positive that they should have been received by now.
Furthermore, our team is pleased to inform you that the client's current pending withdrawal of $825 is scheduled for approval today. It may take up to 5 business days for the funds to be reflected in the bank account.
If you need any additional clarification or assistance, please don't hesitate to let me know.
Redigerad
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