I deposited and played 500 Euros at icecasino, getting a bit over 3400€ in real money without a bonus. Now, the site has blocked me without giving any reasons. I had been registered with the site for less than two weeks. My account had already been verified.

Ich habe bei icecasino 500 Euro eingezahlt und gespielt, damit bin ich auf ein bisschen über 3400€ Echtgeld ohne Bonus gekommen. Nun hat mich die Seite ohne Angabe von Gründen gesperrt. Ich war bei der Seite keine 2 Wochen angemeldet. Mein Konto war bereits verifiziert.

Dear guentherspielt52,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Do I understand correctly that you successfully passed KYC verification?

Have you contacted customer support regarding your account blocking? Have you received any email from the casino explaining why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello all

Exactly the same scheme used as within http://www.kpvfaw.com/icecasino-player-s-account-is-inaccessible

The player violated the Bonus T&Cs, and was postponing the free games.

We are kindly asking the player to return the amount of 73 314.70 euro, that was gained via the violation of the rules.

Dear guentherspielt52,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.