Hello!

What should one do in case the site requests a screenshot of ezeewallet, but my ezeewallet is closed and cannot be opened?

Hej!

hur kan man g?ra ifall sidan vill att man skickar en screenshoot p? ezeewallet, och min ezeewallet ?r st?ngd och g?r inte att ?ppna?

Hello mrbugari,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? When was the last time you spoke to the casino and what was it about? Did you send them a official statement that the wallet is no longer open?

Looking forward to your answer.

Regards,

Nick

Hello!

I have just talked to them, I was able to send in an unofficial paper that ezeewallet's office is closed, now comes the next problem, ezeewallet doesn't want to write me such a paper, so now I don't know what to do, everything else is ready in the verification.

Hej!

Jag har pratat med dom precis,jag kunde skicka in ett officellt papper p? att ezeewallet kontor ?r avslutat, nu kommer n?sta problem, ezeewallet vill inte skriva ett s?dant papper till mig, s? nu vet jag inte hur jag skall g?ra, allt annat ?r klart i verifieringen.

Hello mrbugari,

Don't you have any payment confirmation from the past from ezeewallet which contains the account number together with your name? Even if it's an older document it may serve to prove that the payment belonged to you.

Dear mrbugari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.