K?ra Dominika, nedan mina svar p? dina fr?gor. Jag ser fram emot att h?ra fr?n dig senare, tack.
har du lyckats genomg? videoverifieringen?
Svar: ?n idag har Jugabets kundtj?nstpersonal inte kontaktat mig f?r att g?ra videoverifieringen, trots att de har insisterat vid flera tillf?llen. Den 25 december 2024 sa kundtj?nstpersonalen till mig att de beh?vde g?ra en videoverifiering och de sa ?t mig att ge dem ett datum och en tid f?r att g?ra det. Vid 3 tillf?llen gav jag dem ett datum och en tid f?r att kontakta mig, men vid alla 3 tillf?llena l?t supportpersonal mig h?nga och kontaktade mig inte. De gav mig inte heller n?gon f?rklaring till varf?r de inte kontaktade mig, eftersom de sj?lva bad mig om ett datum och tid f?r att kontakta mig.
Efter ovanst?ende skrev jag vid 2 tillf?llen till supportpersonal f?r att ta reda p? n?r de skulle kontakta mig f?r att g?ra videoverifieringen, men de svarade bara att de skulle kontakta mig f?r att samordna videoverifieringen, vilket inte har skett.
? andra sidan tycker jag att det ?r v?ldigt konstigt att jugabet inte har en m?jlighet inbyggd i sin sajt att g?ra videoverifieringen direkt, som andra sajter g?r. Ovanst?ende f?r mig att tvivla ?nnu mer p? denna process, och jag tror att de bara "k?per tid" f?r att ?ntligen st?nga mitt konto och beh?lla mina pengar som finns p? mitt Jugabet-konto.
Har du kunnat ta reda p? fr?n casinot vilka specifika regler du p?st?s ha brutit mot som ledde till begr?nsningarna p? ditt konto? Om s? ?r fallet, kan du dela med dig av den informationen?
Svar: N?r jag kontaktade jugabets supportpersonal via sajtens chatt sa de till mig att jag inte kunde g?ra uttag eller satsa p? sport p? sajten, eftersom jag hade brutit mot sajtens anv?ndningsregler. N?r jag fr?gade dem vilka regler jag hade brutit mot sa supportpersonalen till mig att de inte hade den detaljen och att jag var tvungen att kontakta f?r att f? den detaljen.
N?r jag kontaktade , sa kundsupportpersonalen bara till mig att jag var tvungen att g? igenom en ytterligare identitetsverifieringsprocess, och att jugabet f?rbeh?ller sig r?tten att g?ra det. De bekr?ftade inte vad jugabet-sajtens chattsupportpersonal sa till mig, och de gav mig inte n?gon form av detaljer om vilka regler jag "f?rmodligen" hade brutit mot.
Har du m?jligen brutit mot n?gra regler f?r sportspel ?
Svar: Jag ?r 100% s?ker p? att jag inte har brutit mot n?gra regler p? jugabetsidan. Jag har satsat p? sport p? olika sajter ganska l?nge nu och generellt sett har jag inte haft n?gra st?rre problem.
Dear Dominika, below my answers to your questions. I look forward to hearing from you later, thank you.
have you managed to undergo the video verification?
Answer: To this day, Jugabet customer service staff has not contacted me to do the video verification, despite having insisted on several occasions. On December 25, 2024, customer service staff told me that they needed to do a video verification, and they told me to give them a date and time to do it. On 3 occasions, I gave them a date and time to contact me, but on all 3 occasions, support staff left me hanging, and did not contact me. They also did not give me any explanation as to why they did not contact me, since they themselves asked me for a date and time to contact me.
After the above, on 2 occasions I wrote to support staff to find out when they would contact me to do the video verification, but they only responded that they would contact me to coordinate the video verification, which has not happened.
On the other hand, I find it very strange that jugabet does not have an option built into its site to do the video verification directly, as other sites do. The above makes me doubt this process even more, and I think they are just "buying time" to finally close my account and keep my money that is in my Jugabet account.
Have you been able to find out from the casino what specific rules you allegedly violated that led to the restrictions on your account? If so, could you please share that information?
Answer: When I contacted jugabet support staff via the site's chat, they told me that I could not make withdrawals or bet on sports on the site, because I had violated the site's rules of use. When I asked them what rules I had violated, support staff told me that they did not have that detail, and that I had to contact [email protected] to obtain that detail.
When I contacted [email protected], customer support staff only told me that I had to go through an additional identity verification process, and that jugabet reserved the right to do that. They did not confirm what the jugabet site's chat support staff told me, and they did not give me any kind of detail about what rules I had "supposedly" violated.
Did you possibly violate any sports betting rules?
Answer: I am 100% sure that I have not violated any rules of the jugabet site. I have been betting on sports on various sites for quite some time now, and in general, I have not had any major problems.
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