My account with JuiceBet (juice-bet.com) had a balance of approximately $7,000 before I lost access in March 2025. The platform restricted withdrawals to $300 every two weeks, and payments were made via crypto. However, the last successful payout was on March 13, and I’ve been unable to log in or reach support since then.

I've attached at withdrawal that happened and then nothing since March.

Not sure if it can help, but BetWhale and JuiceBet used to be together but since March, BetWhale deny the fact that theycare alone and not affiliated to JuiceBet. BetWhale use the same depoait and withdrawal method, meaning it takes a few weeks for withdrawal to be approved.

And a few times when contacting Customer Support in JuiceBet, they would start with Welcome to BetWhale, how can I help you...oh I meant JuiceBet, and vice versa.

Thanks

Felix

Dear Felixl13,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Juice Bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Did you experience any errors when trying to log in since March, or were you unable to access the website? Our team noticed that Juice Bet Casino has been under maintenance since May.
• Have you tried contacting support via email and live chat? Were all your attempts unsuccessful?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you complete the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Natalia,

Thanks for your response. Here's my answers to your questions:

Did you experience any errors when trying to log in since March, or were you unable to access the website? Our team noticed that Juice Bet Casino has been under maintenance since May.

Since the website have been under maintenance, I've been unable to access my account or website.

Have you tried contacting support via email and live chat? Were all your attempts unsuccessful?

No support via chat or email from customer service. And if you google Juice-bet.com and try to log in, you're redirected to BetWhale website.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I've only been using Sports Betting

Did you complete the verification before you lost access to the account?

I did complete the verification, in order to start withdrawing funds.

Did you accumulate your winnings with or without an active bonus?

I had a bonus when I started, but it was a welcome bonus and not the reason I accumulated my winnings.

Thanks

Felix

Thank you very much for your reply, Felixl13. Could you please forward all the relevant communication (emails, chat logs) between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Hi Natalia,

I've sent you an email with thr attachments.

Thanks

Thank you very much, Felixl13, for your cooperation. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Felixl13,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Juice Bet Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Could you please confirm whether the player's account has been blocked, or if the issue is related to the website currently being under maintenance? Is there a particular timeframe in which the website will become available again? Thank you in advance for providing us with your view of the issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Felixl13, 

I am sorry to confirm that since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

Sadly, I couldn't be of more help, but bear i mind that closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.