hello,

i am really stucking with this deposits. and i sent all the proof this casino there are not add my money back to the account. this amount i mention is 4 deposits whichi made last week and its all sucessfull on my side but its not shows in casino end after i sent email to finance with my all evidence about these 4deposits there are asking abouT my sent from address to check this i did transferthroughthe binance app and that app all the transfers going through the binance hot wallets address. so even they can check with my txid, and i sent them tO checK deposit links url for they can view onlIne and checK.but there are not adding that money to my account.thats not fair Because every singel proof i shows throughthe mail but they are ignoreIng to add my money back.i mentionmy txids and online links under this note please check even you can simply identity my deposits.

txids of my 4deposits,

0x10f4c22efdd9076dc1b8b0e92b73c79bd10cafe7987f3c0ba73e1cae2f1cc55f

0x9198bc40dbad0959dfae8de97335b93696b4d3881fb5e414e9fff15b3bb2d2e7

0x403d109587dc2bac3fb9ceca5f57e95e24a5eacd02c946d2240c810d01fdbade

0xd1aad00bd2b8042ed8c250907b11f46df646d6af98ad0fc1d02ca2198467e2be

and the 4 url links that they can click and view online i mention under ,

https://bsctrace.com/tx/0x9198bc40dbad0959dfae8de97335b93696b4d3881fb5e414e9fff15b3bb2d2e7

https://bsctrace.com/tx/0x10f4c22efdd9076dc1b8b0e92b73c79bd10cafe7987f3c0ba73e1cae2f1cc55f

https://bsctrace.com/tx/0xd1aad00bd2b8042ed8c250907b11f46df646d6af98ad0fc1d02ca2198467e2be

https://bsctrace.com/tx/0x403d109587dc2bac3fb9ceca5f57e95e24a5eacd02c946d2240c810d01fdbade

you can also view click or copy paste Google also i mention my screenshots with attach fir evidence.

thank you.

magalla.

Dear magallawije,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

I contact my payment provider and they have confirmed all the deposits are successful from my end.the thing is txid can clearly shows my deposits on successful and I don't why casino finance team ignore this payments

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support

Could you also specify if you have made any successful deposits into this casino before?

My email address is [email protected]. Thank you for your patience and cooperation.

Dear magallawije,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent an email please check it.

Thank you

Thank you very much, magallawije, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear magallawije,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite Juicy Vegas Casino representative to join this conversation.

Dear Juicy Vegas Casino, could you please provide more information about this case?

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Katarina and magallawije,

I have queried this with the team and I was informed that the deposits of the player made through crypto was not reflecting multiple times in the past. However, each time when we received the hash and statement, our finance team have credited the funds to the casino account as we were able to match it on our side. It seems to be an issue on blockchain from Sri Lanka although I cannot confirm this.

This time however, none of the transactions conducted on that wallet matches with the hash IDs provided.

As such, we cannot credit the player's account as we never received those funds.

Please let me know if you have any questions.

Juicy Vegas Team

Dear Juicy Vegas Casino,

thank you for your response and for the information provided.

Dear magallawije,

could you please provide the hash ID at your earliest convenience?

Dear magallawije,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.