Hello Team ,

I had been playing jungleraja casino since 2 years I did win couple of amount past years but in Sep 2024 I won around 1,50,000 inr withdrawal is still pending I am unable to communicate with the team there chat support vanished after a technical maintenance for a month and now I am unable to login and i had been waiting for withdrawal for almost 3 months . I had sent couple of mails and none responded yet . Could you pls help me get this solved as I am in very emergency situation.

Hello rajeshthalathoti,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jungle Raja Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hello Nick,

I have been an active user fully verified since 2023 the last I spoke to the cc is sep 2024 regarding technical maintenance. Post that chat support is unavailable I didn’t use any bonus I played using real money and won the amount .i didn’t receive any response from the support team since sep 2024 . Yesterday I sent an email to the support team but even the [email protected] is unavailable mail has not been delivered. Could you please help me out .

Thank you rajeshthalathoti for all the information provided. I will now forward your complaint to my colleague Natalia ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi rajeshthalathoti,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Jungle Raja Casino, I'd like to invite you to join this conversation and participate in resolving the player's complaint. Could you please share more information regarding the case? Would you please specify the current status of the player's withdrawal request and when they can expect it to be processed from your side? WHat is the reason for such a delay?

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email [email protected].

Kind regards,

Natalia

Hello Jungleraja Team ,

i request you to kindly process the withdrawals please that’s more than enough for me . I am in very emergency situation and in need of funds badly kindly understand the situation and do the needful.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rajeshthalathoti, I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia