Requested a withdrawl on 15th March said it takes 21 days excluding weekends emailed support 3 times spoken to chat at least 10 no response from emails no acknowledgement. Still pending in my account

Dear gilliancleary62,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process.

To better understand the situation and assist you effectively, could you please provide answers to the following questions:

• What payment method did you use to request the withdrawal? Did you select the same payment method for withdrawing as you used for depositing?
• Have you received any communication from the casino regarding your withdrawal request?
• Did you verify your account information and ensure all documentation was complete prior to the withdrawal request?
• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Bank transfer, no response from the support at kingschip, yes I verified as I had had a withdrawl from them 2 weeks previous and everything was fine, I had a bonus and completed all wagering. This last time as well .

Thanks for all your help and support after over a year of playing online slots I have never won except these 2 occasions ever.

Thank you very much, gilliancleary62, for providing all the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear gilliancleary62,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact King's Chip Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear gilliancleary62,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett