Hello, first of all, a great process for verifying the accounts, after that they do not stop asking for information as if it were so good to pay. 13 days ago I made a BTC withdrawal that takes 1 to 3 days and the amount they wanted arrived in 5 days, which was $300, nothing more, as they do with everyone, after the money they wanted to send me came in, I make another I withdraw 500 via BTC approximately 7 days ago, which is the fastest from 1 to 3 days and they do not give me a concrete answer about the withdrawal but they are working on it. It is useless to play in a casino that does not want to pay you and for a long time so that you lose everything, but in my case it has been like that. I have funds in my account and I cannot withdraw them

Hola primero que todo un gran proceso para la verificación de las cuentas luego de eso no paran de pedir información como si fuese tan buenos para pagar. Hace 13 días atrás hice un retiro BTC que se tarda de 1 a 3 días y llego en 5 días la cantidad que ellos quisieron que fueron 300$ nada más como lo hacen con todos luego de que me entrara el dinero que ellos quisieron mandarme hago otro retiro hace aproximadamente 7 días de 500 vía BTC que es la más rápida de 1 a 3 días y no me dan respuesta concreta del retiro sino que están trabajando en eso. De nada sirve jugar en un casino que no te quiera pagar y de larga para que pierdas todo pero mi caso lo ha sido así. Tengo en mi cuenta fondos y no puedo retirarlos

Dear Danielm57,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you successfully received one withdrawal approximately 2 weeks ago?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Danielm57,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello, yes I received but again $300 and it is useless to play win to be able to get $300 nothing else, I made a new withdrawal request for $2000 let's see what response I get for that withdrawal

Hola si recibí pero nuevamente 300$ y de nada sirve jugar ganar para poder sacar 300$ nada más, hice una nueva solicitud de retiro por 2000$ vamos a ver con que respuesta me salen pea ese retiro

Thanks for the update, Danielm57. So let's wait and see. Please, let us know if there is anything new.

Dear Danielm57,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Again, I requested $2,000 and they only sent me $300, which their policy says is the only thing they know how to tell me and they leave me alone when I ask for a reasonable explanation. They pretend that you lose in order to increase the withdrawal of money, meaning that you have to end up losing to be privileged. Too bad it didn't happen to me like that so I have more than 1 month and I have withdrawn 300 every 15 days. It seems to me that their policy and organization for the player to withdraw the funds is very bad. Very bad experience, I asked again to withdraw $1,500 to see if they approve it, otherwise they will catch me for the new year taking out

Nuevamente lo mismo solicite 2000$ y solo me enviaron 300$ que en su política dice es lo único que me saben decir y me dejan hablando solo cuando le pido una explicación razonable. Ellos pretenden que pierda para poder aumentar el retiro del dinero, ósea que hay que llegar perdiendo para ser privilegiado. Lastima que a mi no me paso así entonces tengo más de 1 mes y he retirado 300 cada 15 días. Me parece que es muy mala su política y su organización para que el jugador retire los fondos. Muy mala experiencia pedí nuevamente sacar 1500$ a ver si es que me los aprueban sino me agarrará a?o nuevo sacando

Thanks for the update. If the casino processes only $300 again, please, let us know and we will try to help.

Nuevamente la misma historia aprobación de 300$ según por mi nivel prácticamente depende de lo que meta en la cuenta puedo sacar en pocas palabras. Si tienes suerte y ganas un buen dinero estás obligado a perderlo porque por el ingreso es que puedes sacar.

It’s our pleasure to announce on the approval of your request.

Please check more details in regards to your payout below:

Payout amount - 300 USD

Approved and will be sent to BTC provided shortly

Please take into consideration that the assortment of promotions available, maximum payout amount and payment approval times are determined by the Customer Level that depends on the range of crucial factors:

https://lasatlantis.com/terms/

? Credit scores

? Deposit type and frequency

? Customer’s reputation with Las Atlantis Casino, as well as with other casinos

? Duration and outcome of gaming sessions

? Wager frequency

? Adopted payout methods

? The frequency of reversing payouts

? Membership duration

Thank you very much Danielm57 for your cooperation so far. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Danielm57,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Las Atlantis Casino to the conversation to participate in the resolution of this complaint.

Hi Danielm57,

Thank you for your feedback. Please be informed that according to the Casino's Terms your current winnings can be split and paid out as installments until the amount is paid in full. Your inquiry has been forwarded to the relevant department in order to check what can be done.

Should you have any questions we'd be happy to help.

Regards,

Las Atlantis Casino Team

Dear Las Atlantis Casino Team,

Thank you for your reply. So what is the player's actual withdrawal limit since it obviously isn't $2500 per transaction as stated on the casino's "Banking" page?

Dear Peter,

I have been informed that Danielm57 was fully paid on 05/05.

Dear @Danielm57, please let me know if everything is okay.

Thank you Las Atlantis Casino Team for your reply.

Dear Danielm57,

Can you confirm that you received your funds?

Dear Danielm57,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Even though we assume that the issue has been resolved, without confirmation from the player, we are rejecting his complaint.