LevelUp Casino
?mne: Br?dskande klagom?l ang?ende f?rsenad utbetalning p? $2500AUD
B?sta LevelUp Casino Management och licensinnehavare.
Jag skriver f?r att uttrycka mitt djupa missn?je och oro ang?ende min senaste erfarenhet av LevelUp Casino. Jag ?r en vanlig spelare p? ditt kasino. Jag har nu en g?ng f?rs?kt g?ra ett uttag p? 2500, bara f?r att v?nta 9 hela dagar sedan f?r att uttaget ska bli NEKAT och sedan skickat tillbaka till mitt kasinokonto d?r jag fick r?det att g?ra ett nytt uttag med samma tidsram som tidigare (3- 10 dagar). Utan erbjudande om ers?ttning eller snabb sp?rning av tillg?nglighet enligt personalr?dgivning. Detta ?r en skam.
Den 16:e OKTOBER 2023 initierade jag en beg?ran om uttag p? $2400AUD fr?n mitt kasinokonto. Denna beg?ran gjordes med st?rsta f?rtroende f?r ditt kasinos rykte, s?rskilt med tanke p? dess e-spellicens nr 8048/JAZ2020-13. Jag ?r dock djupt besviken ?ver att meddela dig att jag har v?ntat p? min utbetalning i en olidligt l?ng period p? 11 dagar fr?n och med idag.
Denna f?rsening med att ta emot mina r?ttm?tigt vunna medel har varit b?de frustrerande och obekv?mt, eftersom jag hade f?rv?ntat mig en snabb och effektiv process, som ?r standard i branschen. Den f?rl?ngda v?ntetiden har orsakat mig betydande besv?r, och det ?terspeglar d?ligt ditt casinos rykte.
Jag ber dig p?skynda behandlingen av min utbetalning p? 2400 AUD utan ytterligare f?rseningar. Det ?r absolut n?dv?ndigt att ditt kasino uppr?tth?ller sitt ?tagande att tillhandah?lla en r?ttvis och transparent spelupplevelse, vilket s?kerst?ller att spelare f?r sina vinster omg?ende.
Jag skulle uppskatta att du omedelbart uppm?rksammar denna fr?ga och ber dig att svara p? detta klagom?l s? snart som m?jligt. Jag f?rv?ntar mig att LevelUp Casino r?ttar till denna situation och vidtar n?dv?ndiga ?tg?rder f?r att s?kerst?lla att s?dana f?rseningar inte intr?ffar i framtiden.
Kontakta mig g?rna p? denna e-postadress om du beh?ver ytterligare information eller f?rtydliganden ang?ende mitt konto eller detta klagom?l.
Jag hoppas p? en snabb l?sning p? det h?r problemet, eftersom det i h?g grad kommer att p?verka min uppfattning om LevelUp Casino. Jag litar p? att ditt kasinos engagemang f?r kundn?jdhet kommer att r?da, och jag ser fram emot en positiv och snabb l?sning.
V?nliga h?lsningar,
Chris.
LevelUp Casino
Subject: Urgent Complaint Regarding Delayed $2500AUD Payout
Dear LevelUp Casino Management and license holder.
I am writing to express my deep dissatisfaction and concern regarding my recent experience with LevelUp Casino I am a regular player at your casino. I have now Once attempted to make a withdrawal of 2500, only to wait 9 whole days then for the withdrawal to get DENIED then sent back to my casino account where I was advised to resubmit another withdrawal with the same time frame as before (3-10 days). With no offer of compensation or fast tracking availability as per staff advisement. This is a disgrace.
On the 16th of OCTOBER 2023, I initiated a withdrawal request for $2400AUD from my casino account. This request was made with the utmost confidence in your casino's reputation, particularly considering its E-gaming license No. 8048/JAZ2020-13. However, I am profoundly disappointed to inform you that I have been waiting for my payout for an excruciatingly long period of 11 days as of today.
This delay in receiving my rightfully won funds has been both frustrating and inconvenient, as I had expected a timely and efficient process, as is standard in the industry. The extended waiting period has caused me significant inconvenience, and it reflects poorly on the reputation of your casino.
I kindly request that you expedite the processing of my $2400AUD payout without any further delays. It is imperative that your casino upholds its commitment to provide a fair and transparent gaming experience, ensuring that players receive their winnings promptly.
I would appreciate your immediate attention to this matter and request that you respond to this complaint at your earliest convenience. I expect that LevelUp Casino rectifies this situation and takes the necessary steps to ensure that such delays do not occur in the future.
Please feel free to contact me at this Email Address if you require any further information or clarification regarding my account or this complaint.
I hope for a swift resolution to this issue, as it will greatly affect my perception of LevelUp Casino. I trust that your casino's commitment to customer satisfaction will prevail, and I look forward to a positive and timely resolution.
Sincerely,
Chris.
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