Librabet keeps delaying my withdrawal, and in the chat, I am constantly given excuses. They say the finance department has a long list, that I am in the final processing stage, etc., but the withdrawal is not being processed (see attachment).

Librabet verz?gert immer wieder meine Auszahlung, im Chat werde ich immer wieder vertr?stet, die Finanzabteilung hat eine lange Liste... bin in der finale Abarbeitung usw. aber die Auszahlung wird nicht bearbeitet (siehe Anlage).

Hello Luxwolf,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Librabet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

1)Status verification according to Librabet: No verification is currently necessary

2) The winnings were achieved with both real money and bonus money, after the wagering requirements the bonus portion became real money

3) last contact was 28.10.24 (see attachment of the complaint submission, Librabet chat from 28.10.24); it was about the missing payout

Best regards

wolfgang

Hallo Nick,

1)Status Verifikation laut Librabet: Derzeit ist keine Verifikation notwendig

2) Die Gewinne wurden sowohl mit echtem Geld und Bonusgeld erzielt, nach den Umsetzbedingungen wurde der Bonusanteil zum Echtgeld

3) letzter Kontakt war der 28.10.24 (siehe Anhang von der Beschwerde-Einreichung, Librabet-chat vom 28.10.24); es ging um die fehlende Auszahlung

Viele Grü?e

Wolfgang

Thank you Luxwolf for all the information provided so far. I will now forward your complaint to my colleague Natalia ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Luxwolf,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Librabet Casino, I'd like to invite you to join this conversation and participate in resolving the player's complaint. Could you please share more information about the case? Please specify the current status of the player's withdrawal request and when they can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please, send it to my email, [email protected]

Kind regards,

Natalia

Hello Luxwolf,

We hope this email finds you well.

We are happy to confirm that your withdrawal request of 362.43 EUR has been processed, and the money has been sent from our side on 2nd of November 2024.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Thank you so much for your patience, understanding and co-operation in such situation. We really appreciate it.

If you have any additional questions, please, do not hesitate to contact us via email [email protected] or via Live Chat.

Best wishes,

Librabet Team.

Thank you for your assistance, Librabet Casino.

Dear Luxwolf, as stated by the casino, your withdrawal was processed and hopefully you will get the money soon. Please, let us know as soon as the payment is received, thank you.

Dear Luxwolf,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Luxwolf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.