K?ra micksantoso,
Som n?mnts anser vi att anv?ndningen av denna regel n?r det g?ller vinster ackumulerade utan att anv?nda en bonus ?r mycket or?ttvis. I enlighet med v?r syn p? r?ttvist spelande anser vi att du ska f? utbetalda dina vinster.
Jag tog kontakt med kasinot via Skype, och de ber?ttade upprepade g?nger att de unders?kte saken.
Men eftersom inget ytterligare svar har mottagits kommer vi nu att avsluta detta klagom?l som "ol?st".
Jag ?r r?dd att det inte finns mycket som kan g?ras utan samarbete fr?n deras sida.
Jag f?rst?r att detta inte ?r en tillfredsst?llande l?sning p? ditt problem. Men minskningen i betyg som orsakas av ol?sta klagom?l kan bidra till att f?r?ndra kasinots tillv?gag?ngss?tt. Om casinot best?mmer sig f?r att reagera kommer vi att ?teruppta klagom?let och du kommer att meddelas via e-post.
Under tiden rekommenderar jag dig att kontakta Curacao Antillephone Gaming Authority ( [email protected] ) och skicka in ett klagom?l till dem. Det ?r inte den b?sta licensmyndigheten men den har fler alternativ och verktyg f?r att hj?lpa spelare. L?t mig veta hur de svarade ( [email protected] ).
Jag ?nskar att jag kunde vara till mer hj?lp.
V?nliga H?lsningar
Adam
Dear micksantoso,
As mentioned, we consider the use of this rule with regard to winnings accumulated without using a bonus to be very unfair. In accordance with our views on fair gambling, we believe that you should be paid your winnings.
I made contact with the casino via Skype, and they told me repeatedly that they were looking into the matter.
However, as no further response has been received we will now close this complaint as 'unresolved'.
I’m afraid there is not much that can be done without cooperation from their side.
I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend you to contact the Curacao Antillephone Gaming Authority ([email protected]) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied ([email protected]).
I wish I could be of more help.
Kind regards
Adam
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