Took the money out of the Casino on July 4, it went over 2 weeks so I contacted them and wondered where the money was kept then received instructions to send in all transactions I made to my account from 4/7 to Friday the 17/7. Got no answer until today 30/7 that my money has "bounced" back to the casino and asks me to use another bank to withdraw to and which must be in my name. It all ended with me wasting my money ...

Tog ut pengarna fr?n Casinot den 4 juli, de gick ?ver 2 veckor s? kontaktade jag dom och undrade vart pengarna h?ll hus fick sedan instruktioner att skicka in alla transaktioner jag gjort p? mitt konto fr?n 4/7 till fredag den 17/7. Fick inget svar fram tills idag 30/7 att mina pengar har "bouncat" tillbaka till casinot och ber mig att anv?nda n?gon annan bank att ta ut till och vilket m?ste vara i mitt namn. Det hela slutade med att jag fick spela bort pengarna...

Dear Hussein,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly, that after your withdrawal was cancelled, you lost all the money you wanted to withdraw?

Looking forward to hearing from you.

Best regards,

Kristina

Hi!

yes i lost all the money when they did cancel my withdrawal and saying it "bounced" back to the casino. I did not see any other option since its the only bank account i have

Hussein, I am truly sorry, but in case you played all your winnings, we cannot help you. I understand that this situation would have never happened if you could withdraw your winnings in the first place, however we could help you only if you had some balance left.

We are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.