B?ste representant f?r Lucky Whale Casino,
Tack s? mycket f?r att du kontaktade oss och gav oss mer information om spelarens ?rende.
K?ra Mogolor,
Tack f?r era svar.
Efter att noggrant ha granskat bevisen som casinot tillhandah?llit har vi bekr?ftat att bonusen verkligen aktiverades fr?n er sida via en reklaml?nk i ett e-postmeddelande. Dessutom finns det inga uppgifter om att en uttagsbeg?ran n?gonsin har skickats in innan kontot st?ngdes.
Kasinot har ocks? delat omfattande kommunikationsloggar som visar upprepad anv?ndning av st?tande och hotfulla spr?kbruk gentemot deras kundsupportpersonal. Observera att www.kpvfaw.com har en nolltoleranspolicy mot trakasserier, hot eller kr?nkande beteende riktat mot antingen kasinorepresentanter eller v?rt eget team.
?ven om vi f?rst?r att frustrationer kan uppst?, ?r respektfull kommunikation avg?rande om vi ska kunna hj?lpa spelare effektivt. Ytterligare kr?nkande kommentarer kan leda till att din profil permanent blockeras fr?n att anv?nda v?ra tj?nster.
Eftersom casinot ?terbetalade dina ins?ttningar och l?mnade tillr?cklig motivering f?r sina ?tg?rder kommer vi nu att avsluta detta klagom?l. Vi beklagar att vi inte kunde hj?lpa dig ytterligare i detta fall.
Om du st?ter p? problem med ett annat casino i framtiden och vill ta upp dem respektfullt, tveka inte att kontakta dem.
Med v?nliga h?lsningar,
Veronika
www.kpvfaw.com-teamet
Dear Lucky Whale Casino Representative,
Thank you very much for reaching out to us and providing us with more information regarding the player's case.
Dear Mogolor,
Thank you for your responses.
After thoroughly reviewing the evidence provided by the casino, we have confirmed that the bonus was indeed activated from your side via a promotional email link. Additionally, there is no record of a withdrawal request ever being submitted before the account closure.
The casino has also shared extensive communication logs that show repeated use of offensive and threatening language towards their customer support staff. Please note that www.kpvfaw.com maintains a zero-tolerance policy towards harassment, intimidation, or abusive behavior directed at either casino representatives or our own team.
While we understand that frustrations can arise, respectful communication is essential if we are to assist players effectively. Any further abusive comments may result in your profile being permanently blocked from using our services.
Since the casino refunded your deposits and provided sufficient justification for their actions, we will now close this complaint. We’re sorry we couldn’t help you further on this occasion.
If you encounter issues with another casino in the future and wish to raise them respectfully, please don’t hesitate to reach out.
Best regards,
Veronika
www.kpvfaw.com Team
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