I made a withdrawal from Luckywilds Casino on 1st November 2023, and the withdrawn funds still haven't shown up. I've only been told in the chat that urgency requests and queries have been made concerning the delay, but there's no response from the payment department yet. I messaged the Curacao gaming authorities about this issue last Friday, but they haven't replied yet.

Kotiutin 1.11.2023 luckywilds casinolta ja viel?k??n ei oo kotiutettuja rahoja n?kynyt. Chatiss? sanottu vaan ett? on laitettu kiirellisyys pyynt?j? ja kyselyit? miksi kest?? mutta ei ole tullut vastausta maksuosastolta. Laitoin curacaon peliviranomaisille viesti? perjantaina asiasta mutta eiv?t ole viel? vastanneet mit??n

Hello Samiik,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Wilds Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi. The account had to be verified at the same time as I was withdrawing and using real money. I have not used the bonuses on that page. Yesterday was the last time I was in contact with the chat and they had not received an answer from the payment team to their question, what they put there a week ago, and what is the status of the processing. Now yesterday they put a new message there to the payment team. It seems a bit like they have no intention of repatriating the money

Moi. Tili piti vahvistaa silloin samalla kun kotiutin ja k?ytin oikeaa rahaa. Bonuksia en oo kyseisell? sivulla k?ytt?nyt. Eilen olin chatin kanssa viimeksi yhteydess? ja he ei olleet maksutiimilt? saaneet vastausta heid?n kysymykseen mit? viikko sitten sinne laittoivat ett? mik? on k?sittelyn tilanne. Nyt he laittoivat eilen uuden viestin sinne maksutiimille. V?h?n alkaa vaikuttamaan silt? ett? heill? ei ole aikomustakaan kotiuttaa rahoja

Thank you Samiik for all the information provided. I will now forward your complaint to my colleague Mirka ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Samiik,

My name is Mirka, and I will be in charge of your case from now on. I would now like to invite Lucky Wilds Casino representative into this conversation.

Dear Lucky Wilds Casino,

Could you please clarify, why this player hasn't been able to withdraw money from his account?

Thank You in advance.

Mirka

We would like to ask Lucky Wilds Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved, which may negatively affect its rating.

yes, giving false information and inventing reasons is special. According to them, the money was supposed to be paid a week ago on Tuesday, but yesterday and today I get answers like this...

kyll? on erikoista v??r?n tiedon antamista ja syitten keksimist?. Rahat piti heid?n mukaan menn? maksuun viikko sit tiistaina mut eilen ja t?n??n tulee t?ll?iset vastaukset...

I have tried to contact the casino repeatedly but had no success.

I’m afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue.

However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Curacao Gaming Authority ([email protected]) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka

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