Till den som detta ber?r,
Tack f?r att du gjorde oss uppm?rksamma p? spelarens klagom?l ang?ende deras utbetalning.
Under v?ra rutinkontroller har vi uppt?ckt att spelaren i fr?ga har brutit mot v?ra regler och villkor genom att ?ppna flera konton med samma eller liknande namn, adresser, telefoner, e-postadresser och dynamiska IP-adresser i avsikt att lura eller fuska. v?ra m?rken.
P? LuckyBull uppr?tth?ller vi ett starkt engagemang f?r att s?kerst?lla en r?ttvis och transparent spelmilj? f?r alla v?ra spelare. V?ra regler och villkor, som beskriver regler och f?rordningar som styr anv?ndningen av v?r plattform, f?rbjuder str?ngt att skapa och underh?lla flera konton samt utnyttjandet av v?rt bonussystem.
V?rt beslut att st?nga spelarens konto ?r ett direkt resultat av dessa ?vertr?delser. Som en konsekvens har alla associerade vinster avst?tts. I detta avseende fattade vi v?rt beslut baserat p? best?mmelserna som beskrivs i v?ra anv?ndarvillkor, specifikt under avsnittet "Flera konton" (artiklarna 47, 48, 49 och 50), som kan n?s p? l?nken nedan:
https://www.luckybull.com/en/terms
Vi tar den h?r fr?gan p? allvar, och v?ra handlingar ?r i linje med v?rt ?tagande att uppr?tth?lla integriteten hos v?r spelplattform. Vi uppmuntrar alla v?ra spelare att l?sa v?ra regler och villkor f?r att s?kerst?lla en tydlig f?rst?else av v?ra riktlinjer.
Dessutom har Casino Guru-teamet f?rsetts med ytterligare relevant information, som beskriver detaljerna kring intr?nget och de ?tg?rder som vidtagits f?r att ?tg?rda det.
Vi hoppas att denna f?rklaring ger den n?dv?ndiga klarheten och f?rs?kran om de ?tg?rder vi vidtog som svar p? spelarens klagom?l. Om du beh?ver ytterligare detaljer eller f?rtydliganden, tveka inte att kontakta oss.
V?nliga h?lsningar,
LuckyBulls klagom?lsteam
To whom it may concern,
Thank you for bringing to our attention the player's complaint regarding their payout.
During our routine checks, we have discovered that the player in question has breached our Terms and Conditions, by opening multiple accounts using the same or similar names, addresses, telephones, email addresses, and dynamic IP addresses with the intent of defrauding or cheating across our brands.
At LuckyBull, we uphold a strong commitment to ensuring a fair and transparent gaming environment for all of our players. Our Terms and Conditions, which outline the rules and regulations governing the use of our platform, strictly prohibit the creation and maintenance of multiple accounts as well as the exploitation of our bonus system.
Our decision to close the player's account is a direct result of these violations. As a consequence, any associated winnings have been waived. In this regard, we made our decision based on the provisions outlined in our Terms and Conditions, specifically under the "Multiple Accounts" section (articles 47, 48, 49, and 50), which can be accessed at the link below:
https://www.luckybull.com/en/terms
We take this matter seriously, and our actions are in line with our commitment to maintaining the integrity of our gaming platform. We encourage all of our players to review our Terms and Conditions to ensure a clear understanding of our guidelines.
Furthermore, the Casino Guru team has been provided with additional relevant information, which outlines the details of the breach and the actions taken to address it.
We hope that this explanation provides the necessary clarity and reassurance about the action we took in response to the player's complaint. If you need any additional details or clarification, do not hesitate to get in touch with us.
Sincerely,
LuckyBull Complaint Team
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