It's been weeks now and they still haven't verified my account despite repeatedly asking for the necessary documents. I have provided everything they asked for, from bank statements to screenshots of my online banking account, again and again. I have sent the requested documents in the format they specified, yet they continue to reject my payment method and verification request, preventing me from withdrawing my winnings. I desperately need assistance, please!!

Ya van semanas que no me verifican la cuenta por mas que me piden los documentos necesarios y se los envio ya sea estado de cuenta o foto de la banca por internet de mi cuenta bancaria una y otra vez le envio los documentos solicitados en el formato que me piden aun asi siguen rechazando el metodo de pago y la solicitud de verificacion y no puedo retirar mis fondos ganados necesito ayuda por favor !!

Dear jampiervm85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I have just sent you the requested information to the indicated email.

Ya acabo de enviarle la informacion solicitada al correo indicado.

Thank you very much, jampiervm85, for providing the necessary information. I will now transfer your complaint to my colleague Dominika ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jampiervm85,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite LVbet Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

www.kpvfaw.com

They have already approved my documents and my withdrawal, I am waiting for the arrival of my funds since this would take 4 business days.

Ya aprobaron mis documentos y mi retiro estoy a la espera de la llegada de mis fondos ya que con este se cumplirian 4 dias habiles

Thank you for the information. Could you confirm once you have received the payment, please?

I wrote to the casino to check the status of my withdrawal since 4 days have passed and they have asked me for a bank statement since March 6 to inspect how it is going, to which I have responded by sending screenshots from my internet banking since The account statement is monthly and I only have the month of February, I am waiting for the casino's response.

Le escribi al casino para consultar el estado de mi retiro ya que pasaron ya 4 dias y me han pedido un extracto bancario desde el 06 de marzo para inspeccionar como va, a lo que yo he respondido con mandarle capturas desde mi banca por internet ya que el estado de cuenta es mensual y solo tengo del mes de febrero, estoy a la espera de la respuesta del casino.

The issue with the casino has already been resolved, thank you.

Ya se resolvio el tema con el casino, gracias.

Dear jampiervm85,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

www.kpvfaw.com