God afton,
Idag pratade jag med casinochatten igen enligt f?ljande:
Chatten startade den 7 januari 2025, 10:40 (GMT+0)
(10:40:36)*** Pedro gick med i chatten ***(10:40:36)Pedro
V?ntande uttag sedan 19.12.2024
(10:40:55)*** Cláudia gick med i chatten ***(10:41:06)Cláudia
Hej, v?lkommen till kundtj?nst!
Jag heter Cláudia och vi ses idag.
(10:41:09)Cláudia
Ge mig ett par minuter att kolla s? ?terkommer jag till dig inom kort.
(10:41:16)Peter
Ok tack
(10:44:16)Claudia
Tack f?r att du v?ntar!
(10:44:24)Claudia
Jag har kontrollerat ditt uttag och det verkar vara en f?rsening i behandlingen.
Jag skulle vilja f?rs?kra dig om att det inte finns n?got att oroa sig f?r och att ditt uttag ?r s?kert. Vi ber om lite t?lamod medan ditt uttag behandlas och ber om urs?kt f?r eventuella besv?r som orsakas.
N?r betalningen ?r klar kommer du att kunna se den i din saldohistorik.
(10:44:46)Peter
Mer av samma!!!!
(10:44:54)Claudia
Vi ?r mycket ledsna f?r besv?ret och tackar f?r din f?rst?else. V?nligen f?rst? att det ibland finns f?rh?llanden som inte ?r beroende av oss, s?som f?rseningar fr?n betaltj?nstleverant?rers sida, etc. Ekonomiavdelningen g?r allt f?r att f? dina vinster s? snart som m?jligt.
(10:45:08)Peter
Idag ?r det den 7 januari
(10:45:32)Peter
Och av en slump n?r jag tar ut 1500€ har jag f?rseningar
(10:45:59)Peter
N?r jag drog ut 200 och 300 hade jag inga f?rseningar. N?r jag har 1500 har jag f?rseningar.
(10:46:10)Peter
Okej
(10:46:42)Claudia
F?rseningen berodde p? semestern, Pedro, och m?nga f?rfr?gningar som hopade sig.
(10:47:05)Claudia
Vi beklagar ?nnu en g?ng f?r besv?ret och tackar f?r ditt t?lamod och din f?rst?else!
(10:47:37)Pedro
Ok okej. Jag spelar inte bara p? ditt kasino. Jag spelar p? m?nga kasinon inklusive kasinon som ditt och jag har f?tt uttag normalt ?ven p? helgdagar.
(10:47:53)Pedro
Casinia, quickwin, posido
(10:48:13)Pedro
Dessa kasinon hade ocks? semester och kunde betala ut normalt
(10:49:12)Claudia
Vi kan inte svara f?r dessa kasinon, men dina kommentarer ?r v?rdefulla f?r oss f?r att f?rb?ttra v?r produkt och service.
(10:49:25)Peter
Ok tack
(10:49:26)*** Pedro har betygsatt chatten som bra ***(10:50:18)*** Pedro l?mnade chatten *
Kan du f?rs?ka hj?lpa mig? Tack
Good evening,
Today I spoke to the casino chat again as follows:
Chat started on 07 Jan 2025, 10:40 AM (GMT+0)
(10:40:36)*** Pedro joined the chat ***(10:40:36)Pedro
Pending withdrawals since 19.12.2024
(10:40:55)*** Cláudia joined the chat ***(10:41:06)Cláudia
Hello, welcome to Customer Service!
My name is Cláudia and I'll be seeing you today.
(10:41:09)Cláudia
Please give me a few minutes to check and I'll get back to you shortly.
(10:41:16)Peter
Ok thanks
(10:44:16)Claudia
Thanks for waiting!
(10:44:24)Claudia
I have checked your withdrawal and there seems to be a delay in processing.
I would like to assure you that there is nothing to worry about and that your withdrawal is safe. We ask for some patience while your withdrawal is being processed and apologize for any inconvenience caused.
When the payment is complete, you will be able to see it in your balance history.
(10:44:46)Peter
More of the same!!!!
(10:44:54)Claudia
We are very sorry for the inconvenience caused and thank you for your understanding. Please understand that sometimes there are conditions that do not depend on us, such as delays on the side of payment service providers, etc. The Finance department is doing everything possible to receive your winnings as soon as possible.
(10:45:08)Peter
Today is January 7th
(10:45:32)Peter
And coincidentally when I withdraw 1500€ I have delays
(10:45:59)Peter
When I withdrew 200 and 300 I had no delays. When I have 1500 I have delays.
(10:46:10)Peter
Okay
(10:46:42)Claudia
The delay was due to the holidays, Pedro, and a lot of requests piling up.
(10:47:05)Claudia
We're sorry once again for the inconvenience caused and thank you for your patience and understanding!
(10:47:37)Pedro
Ok ok. I don't just play at your casino. I play in many casinos including casinos like yours and I have received withdrawals normally even on holidays.
(10:47:53)Pedro
Casinia, quickwin, posido
(10:48:13)Pedro
Those casinos also had holidays and were able to pay out normally
(10:49:12)Claudia
We can't answer for those casinos, however, your comments are valuable for us to improve our product and service.
(10:49:25)Peter
Ok thanks
(10:49:26)*** Pedro has rated the chat Good ***(10:50:18)*** Pedro left the chat *
Can you try to help me? Thank you
Boa noite,
Hoje voltei a falar com o chat desse casino tal como transcrevo:
Chat started on 07 Jan 2025, 10:40 AM (GMT+0)
(10:40:36)*** Pedro joined the chat ***(10:40:36)Pedro
Levantamentos pendentes desde 19.12.2024
(10:40:55)*** Cláudia joined the chat ***(10:41:06)Cláudia
Olá! Bem-vindo ao Servi?o de Apoio ao Cliente!
O meu nome é Cláudia e estarei a atendê-lo hoje.
(10:41:09)Cláudia
Por favor, dê-me alguns minutos para verificar isso e voltarei com uma resposta em breve.
(10:41:16)Pedro
Ok obrigado
(10:44:16)Cláudia
Obrigada por te aguardado!
(10:44:24)Cláudia
Verifiquei a sua retirada e parece haver um atraso no processamento.
Gostaria de assegurar que n?o há motivo para preocupa??es e que a sua retirada é segura. Pedimos-lhe alguma paciência enquanto a sua retirada está a ser processada e pedimos desculpa por qualquer inconveniente causado.
Quando o pagamento estiver concluído, poderá vê-lo no seu histórico de saldo.
(10:44:46)Pedro
Mais do mesmo!!!!
(10:44:54)Cláudia
Lamentamos imenso o inconveiente causado e agradecemos a sua compreens?o. Por favor, entenda que às vezes há condi??es que n?o dependem de nós, como demoras do lado do fornecedores de servi?os de pagamento, etc. O departamento Financeiro está a fazer as possíveis para receber os seus ganhos o quanto antes.
(10:45:08)Pedro
Hoje sao 07 janeiro
(10:45:32)Pedro
E por coincidencia quando levanto 1500€ é que tenho atrasos
(10:45:59)Pedro
Quando levantava 200 e 300 nao tinha atrasos. Quando tenho 1500 é que tenho atrasos.
(10:46:10)Pedro
Ok
(10:46:42)Cláudia
O atraso foi por causa dos feriados, Pedro e muitas solicita??es acumuladas.
(10:47:05)Cláudia
Lamentamos mais uma vez o inconveniente causado e agradecemos a sua paciência e compreens?o!
(10:47:37)Pedro
Ok ok. Eu nao jogo so no vosso casino. Jogo em muitos casinos inclusivamente em casinos como o vosso e recebi os levantamentos normalmente mesmo tenho feriados.
(10:47:53)Pedro
Casinia, quickwin, posido
(10:48:13)Pedro
Esses casinos tambem tiveram feriados e conseguiram pagar normalmente
(10:49:12)Cláudia
Nós n?o podemos responder por esses casinos, Contudo, os seus comentários s?o valiosos para podermos melhorar o nosso produto e servi?o.
(10:49:25)Pedro
Ok obg
(10:49:26)*** Pedro has rated the chat Good ***(10:50:18)*** Pedro left the chat *
Podem tentar ajudar-me??? Obrigado
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