Hej srdjanstojanovicbgd,
Tack s? mycket f?r att du skickade in ditt klagom?l och jag ?r verkligen ledsen att h?ra om ditt problem med MaxBet Casino. Till?t mig att st?lla n?gra fler fr?gor till dig innan vi g?r vidare.
Kan du meddela om ditt konto redan ?r verifierat och om ja, sedan n?r exakt? Har du lidit n?gon form av f?rlust p? grund av detta tekniska problem? Upplever du det med n?got spel eller bara med ett specifikt? N?r pratade du med casinot senast och vad handlade det om?
Observera att om det inte finns n?gon form av f?rlust finns det inte s? mycket vi skulle kunna g?ra eftersom kasinot fortfarande agerar enligt deras villkor och problemet kan orsakas av flera faktorer som anslutning, bos?ttningsland, serverstabilitet, spelleverant?r dvs
Ser fram emot ditt svar.
H?lsningar,
Nick
Hello srdjanstojanovicbgd,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MaxBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you suffer any kind of loss due this technical issue? Do you experience it with any game or only with a specific one? When was the last time you spoke to the casino and what was it about?
Please note that unless there is any kind of loss there isn't really much we would be able to do as the casino still acts according to their terms and the issue may be caused by multiple factors like connection, country of residence, server stability, game provider i.e.
Looking forward to your answer.
Regards,
Nick
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