I made deposit 1800 usdt. I won 1600 Usdt and My account now has $3400. I tried to withdraw. They ask for KYC, but after submitting all document and live chat ensure my document is valid with no problem, they close my account. Now I can not login to my account. I do not understand how is it possible?

Dear elvin007,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

I registered on November 13th. They closed my account on November 29th.

How did you learn about your account being blocked? 

I was on the site. I was making bets. Then I was just kicked out of my account. And I can't log in anymore

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

slots, sports bets

Did you achieve your current balance with the help of a bonus? 

NO

Could you please explain whether you contacted casino support and asked for an explanation?

Have you received any reply?

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

 I have sent you an email, Tomas

Thank you very much, elvin007, for providing the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected])  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear elvin007, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Mega Dice Casino representative to join this conversation. 

Dear Mega Dice Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I wrote to them by mail. I asked them to give an answer to the complaint. They absolutely do not care. I wrote to their group in telegram. Asked to respond to the complaint. I was blocked there. They treat their clients like trash

Dear elvin007, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.